GCP US Central - prod-us-central-0GCP US Central - prod-us-central-5GCP US Central - prod-us-central-0: IngestionGCP US Central - prod-us-central-5: IngestionGCP US Central - prod-us-central-0: Ingestion
investigating
We are investigating degraded performance and increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and Grafana Cloud Traces in prod-us-central-0.
Customers may experience intermittent errors or delays when sending metrics and traces.
We continue to investigate the issue with our cloud provider. We do not have an estimated time to resolution at this time.
investigating
We are investigating degraded performance and increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and Grafana Cloud Traces in prod-us-central-0.
Customers may experience intermittent errors or delays when sending metrics and traces.
We continue to investigate the issue with our cloud provider. We do not have an estimated time to resolution at this time.
investigating
We are investigating degraded performance and increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and Grafana Cloud Traces in prod-us-central-0.
Customers may experience intermittent errors or delays when sending metrics and traces. We have also received reports that some customers using Google Managed Prometheus in this region are experiencing issues when querying their GMP instances.
We continue to investigate the issue with our cloud provider. We do not have an estimated time to resolution at this time.
investigating
We are investigating degraded performance and increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and Grafana Cloud Traces in prod-us-central-0.
Customers may experience intermittent errors or delays when sending metrics and traces. We have also received reports that some customers using Google Managed Prometheus in this region are experiencing issues when querying their GMP instances.
We continue to investigate the issue with our cloud provider. We do not have an estimated time to resolution at this time.
investigating
We are investigating degraded performance with increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and for Grafana Cloud Traces in prod-us-central-0. Customers may experience intermittent errors or delays when sending metrics and traces. We continue to investigate this with our cloud provider. We do not have an estimated time of resolution at this time. Next update by 18:30 UTC
investigating
We continue seeing elevated error rates and latency, and keep working with our cloud provider on this issue.
Next update by 17:30 UTC.
investigating
We are investigating degraded performance with increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and for Grafana Cloud Traces in prod-us-central-0. Customers may experience intermittent errors or delays when sending metrics and traces. We are investigating this with our cloud provider. We do not have an estimated time of resolution at this time. Next update by 16:30 UTC.
investigating
We are investigating degraded performance with increased latency in the ingestion path for Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5) and for Grafana Cloud Traces in prod-us-central-0. Customers may experience intermittent errors or delays when sending metrics and traces. We are investigating this with our cloud provider. We do not have an estimated time of resolution at this time. Next update by 15:30 UTC.
investigating
We continue to investigate intermittent elevated error rates and latency affecting Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5), and periodic increased latency affecting Grafana Cloud Traces in prod-us-central-0. Intermittent errors and latency may still occur. We are working with our cloud provider as part of the investigation. We do not have an estimated time of resolution at this time. Next update by 14:30 UTC.
investigating
Update to scope: we have not confirmed any impact to Grafana Cloud Logs, and Logs has been removed from the affected components. We continue to investigate intermittent elevated error rates and latency affecting Grafana Cloud Metrics in GCP US Central (prod-us-central-0 and prod-us-central-5), and periodic increased latency affecting Grafana Cloud Traces in prod-us-central-0. Error rates have decreased, but intermittent errors and latency may still occur. We are working with our cloud provider as part of the investigation. We do not have an estimated time of resolution at this time. Next update by 14:30 UTC.
investigating
We continue to investigate intermittent elevated error rates and latency affecting Grafana Cloud Metrics and Logs in GCP US Central (prod-us-central-0 and prod-us-central-5), and periodic increased latency affecting Grafana Cloud Traces in prod-us-central-0. Error rates have decreased, but intermittent errors and latency may still occur. We are working with our cloud provider as part of the investigation. We do not have an estimated time of resolution at this time. Next update by 14:30 UTC.
investigating
Beginning around 10:20 UTC, we have been seeing intermittent elevated error rates and latency affecting Grafana Cloud Metrics and Logs in GCP US Central (prod-us-central-0 and prod-us-central-5), and periodic increased latency and occasional errors affecting Grafana Cloud Traces in prod-us-central-0. Customers may see errors or delays when sending metrics, logs and traces. We are actively investigating. Next update by 13:40 UTC.
Intermittent Errors and Latency for Grafana Cloud Metrics and Logs in GCP US Central (prod-us-central-0 and prod-us-central-5)
GCP US Central - prod-us-central-0GCP US Central - prod-us-central-5GCP US Central - prod-us-central-0: IngestionGCP US Central - prod-us-central-5: Ingestion
investigating
Beginning around 10:20 UTC, we have been seeing intermittent elevated error rates and latency affecting Grafana Cloud Metrics and Logs in GCP US Central (prod-us-central-0 and prod-us-central-5). Customers may see errors or delays when sending metrics and logs. We are actively investigating. Next update by 13:40 UTC.
SMS delivery to Bangladesh has been restored. SMS delivery to Thailand is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share.
In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
identified
SMS delivery to Austrian numbers has been restored. SMS delivery to Thailand and Bangladesh is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share.
In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
identified
We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.
identified
We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.
identified
This issue is also impacting numbers from Thailand and Bangladesh. The title of this status page has been updated to reflect this.
Users should configure mobile push or phone calls as notifications. We are working on a resolution, and we will provide another update as soon as we have more information to share.
identified
The issue has been identified.
We are working on a resolution, but do not have an ETA at this time. We will provide another update as soon as we have more information to share.
Users should configure mobile push or phone calls as notifications.
investigating
We are currently investigating an issue impacting all SMS attempts to Austria for IRM. All SMS attempts to Austria for IRM are currently blocked. We are working on a resolution, and an update will follow as soon as we have more info.
Users should configure mobile push or phone calls as notifications.
AWS Germany - prod-eu-west-2AWS Germany - prod-eu-west-4AWS US East - prod-us-east-2GCP Australia - prod-au-southeast-0GCP US Central - prod-us-central-4
investigating
We are investigating reduced query throughput for some data source plugins in multiple regions. Some queries may fail or be slow.
Elevated Write Latency and Errors for Grafana Cloud Logs in Azure Netherlands
We are continuing to investigate this issue. Next update by 11:30 UTC.
investigating
We are investigating elevated write latency and intermittent errors affecting Grafana Cloud Logs in Azure Netherlands. Customers may see delayed log ingestion and some failed write requests. Next update by 11:30 UTC.
September 2026
Elevated Latency and Errors for Grafana Cloud Logs in AWS US East (VA)
An additional brief recurrence affected a small number of requests after our mitigation was deployed, though impact was smaller than earlier today. We continue to monitor and investigate a related, longer-running pattern. Next update by 15:40 UTC.
identified
We have identified a contributing factor to the elevated latency and are rolling out a mitigation to increase write capacity in AWS US East (VA). We continue to investigate a related, longer-running pattern. Next update by 14:40 UTC.
investigating
We are continuing to investigate this issue.
investigating
We are investigating elevated latency and a small number of failed requests for Grafana Cloud Logs in AWS US East (VA). Some customers writing logs to this region may see delayed ingestion or occasional write errors. We are actively investigating and will share more as we learn it. Next update by 13:38 UTC.
A fix has been implemented and we are monitoring the results.
investigating
Since approximately 00:19Z there has been an increase in errors returning metrics from Azure's germanywestcentral.
We are currently investigating this issue.
Azure Monitor increased timeouts and errors in prod-eu-west-5
Since approximately 07:49 UTC on 23 September 2026, Azure Monitor metric collection in the prod-eu-west-5 region has been experiencing increased timeouts and errors. Customers may see delayed or missing metrics. The issue remained ongoing as of 08:41 UTC. We are currently investigating this.
A fix has been implemented and we are monitoring the results.
investigating
Some customers may see a sudden spike in reported Kubernetes Observability usage even if they haven't activated the product. We are investigating the root cause, and will ensure the amount is corrected before any usage is invoiced.
Legacy Incident Archive
101 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Intermittent Errors and High latency Writing to Cloud Metrics, Cloud Logs and Cloud Traces
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to see signs of recovery and improved stability across impacted services. Our teams continue to closely monitor the situation while working with the cloud provider.
monitoring
We continue to see signs of recovery and improved stability across impacted services. Our teams continue to closely monitor the situation while working with the cloud provider.
monitoring
We are seeing signs of recovery and improved stability across impacted services over the past hour. Our teams continue to closely monitor the situation while working with the cloud provider.
investigating
We have identified expanded impact affecting Grafana Cloud Logs and Grafana Cloud Traces in addition to Cloud Metrics, causing intermittent errors and increased latency when writing data. Our teams continue working on a fix and investigating the issue with the cloud provider’s support team.
investigating
We’re continuing to investigate the issue causing intermittent errors and high latency when writing to Cloud Metrics. We are in contact with the cloud provider’s support team, and they are investigating the issue alongside us.
investigating
We’re currently investigating an issue causing intermittent errors and high latency when writing to Cloud Metrics. Our team is actively working to identify the cause. Thank you for your patience.
"Failed to Load Dashboard" Errors
majorSource not attested
Last archived state: resolved
View archived record details
identified
The fix is currently being rolled out to all impacted environments.
identified
Our teams continue working on a fix for this issue. We do not have additional information to share at this time, but we will continue to provide updates as progress is made.
identified
We are continuing to work on a fix for this issue. While we do not have additional updates to share at this time, our teams remain actively engaged and we will provide further updates as soon as they become available.
identified
Customers on Grafana Cloud may see an error on dashboard panels with "Failed to load dashboard ... json unmarshal number ...". We have identified the issue and are working to deploy out the fix.
SSL/TLS Connectivity Issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating reports of service disruption affecting a subset of customers.
Customers may experience intermittent connectivity issues, degraded performance, or SSL/TLS certificate validation errors when accessing affected services. Our engineering teams are actively working to identify the scope of impact and restore full functionality as quickly as possible.
We will continue to provide updates as more information becomes available.
Cloud Metrics -High Write Latency and Errors in prod-us-central-7
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
From approximately 20:40-21:00 UTc, we experienced an issue affecting Grafana Cloud Metrics in prod-us-central-7. Affected users may have experienced high latency and/or errors during ingestion and rule evaluation.
Our team has identified the cause and mitigated. We are currently monitoring for long-term stability.
Metrics read errors in prod-ap-south-1 region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Engineering has released a fix and as of 07:50 UTC, customers should no longer experience errors when querying metrics. We will continue to monitor for recurrence and provide updates accordingly.
investigating
From approximately 06:24 UTC, we were alerted to an issue with read errors in mimir-prod-43. Users with instances hosted in the prod-ap-south-1 region experiencing this issue may encounter an error message when querying metrics.
Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
Datasource Query Performance Issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re currently investigating an issue affecting Datasource query performance in prod-us-east-4. Our team is actively working to identify the cause. Thank you for your patience.
Elevated Error Rate of Browser Checks in PoP Oregon
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
identified
We’ve identified the cause of the issue impacting browser checks. Our team is currently implementing a fix.
investigating
We’re currently investigating an issue affecting browser checks in the PoP Oregon region. Our team is actively working to identify the cause. Thank you for your patience.
k6 Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
investigating
After further investigation, this issue may also be affecting Synthetic Monitoring.
We continue to identify the cause and will update as soon as we have more information.
investigating
We’re currently investigating an issue affecting k6. Our team is actively working to identify the cause. Thank you for your patience.
Ingestion Errors for AWS Cloud Provider Observability Metric Streams in prod-us-central-7
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue with ingesting Metrics for AWS Cloud Provider Observability with Metric Streams. Users experiencing this issue may encounter ingestion errors in the "prod-us-central-7" region only starting from ~06:30UTC.
Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
We’ve identified the cause of the issue impacting SQL datasources. Our team is currently implementing a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time.
investigating
We are currently investigating reports of issues affecting SQL-based data sources where users are unable to save credentials.
This appears to impact a subset of customers and may be occurring across multiple regions. We are actively working to determine the scope and root cause.
We will provide updates as more information becomes available.
