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Frame.io Outage History

Uptime record, past incidents, and downtime history for Frame.io.

Checking current status...
90.1% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 93.3% 15 1
July 2026 80.6% 31 6
June 2026 93.3% 30 2
May 2026 100% 15 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
Degraded generation of thumbnails on proxies on uploaded assets
minor

Started: Jul 28, 8:26 PM

investigating
We are currently investigating this issue.
Jul 28, 8:26 PM
Delays in generating thumbnails in proxies for uploaded assets.
minor

Started: Jul 28, 5:41 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jul 28, 5:54 PM
investigating
We are currently investigating this issue.
Jul 28, 5:41 PM
Collection Viewing Outage
major

Started: Jul 28, 4:49 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jul 28, 5:14 PM
investigating
Users were unable to view collections and some UI affordances were displayed incorrectly on the site,
Jul 28, 5:14 PM
Issue with message delivery
major

Started: Jul 22, 11:35 PM

monitoring
We are still working on rerunning jobs.
Jul 23, 2:44 AM
monitoring
We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.
Jul 23, 12:03 AM
identified
We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.
Jul 23, 12:03 AM
investigating
We are currently experiencing a delay in message delivery and are investigating.
Jul 22, 11:35 PM
Degraded software performance on processing uploads
major

Started: Jul 20, 8:02 PM

monitoring
All backlog jobs have been processed and we are resuming normal operations. We will continue to monitor while it is resuming.
Jul 20, 8:27 PM
investigating
We have identified the issue and have isolated the systems it is on. We are increasing other resources to help work through the backlog faster.
Jul 20, 8:11 PM
investigating
We are investigating reports of slow processing of new file uploads to v4 accounts on Frame.io.
Jul 20, 8:02 PM
Degraded software performance on processing uploads
minor

Started: Jul 14, 4:01 PM

monitoring
A fix has been implemented and we are monitoring the results.
Jul 14, 4:15 PM
identified
We have identified the source of the issue and are actively working to mitigate.
Jul 14, 4:08 PM
investigating
Users are reporting slow processing when uploading files to their v4 accounts on Frame.io.
Jul 14, 4:01 PM
Issue with mounted projects
critical

Started: Jul 8, 6:52 PM

monitoring
A fix has been implemented and we are monitoring.
Jul 8, 7:37 PM
identified
The issue has been identified and a fix is being implemented.
Jul 8, 7:17 PM
investigating
We are investigating an issue affecting mounted drive users
Jul 8, 6:52 PM
June 2026
Investigating issue with new uploads
major

Started: Jun 18, 7:19 PM

monitoring
New uploads are processing as expected. We are continuing to monitor our systems.
Jun 18, 7:54 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 18, 7:28 PM
investigating
We are continuing to investigate this issue.
Jun 18, 7:22 PM
investigating
We are currently investigating an issue affecting uploads.
Jun 18, 7:19 PM
Degraded software performance
critical

Started: Jun 9, 1:30 PM

monitoring
Services continue to be operational, we're continuing to monitor.
Jun 9, 2:46 PM
identified
We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.
Jun 9, 2:45 PM
investigating
We are continuing to investigate this issue.
Jun 9, 2:22 PM
investigating
We are continuing to investigate this issue.
Jun 9, 2:02 PM
investigating
Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
Jun 9, 1:47 PM
May 2026
Issue with loading comments
minor

Started: May 8, 11:51 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 8, 12:43 PM
identified
The issue has been identified and a fix is being implemented.
May 8, 11:56 AM
investigating
We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load on shares.
May 8, 11:51 AM
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