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91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Systems have stabilized. We are continuing to monitor.
investigating
We are currently investigating the issue.
Legacy Incident Archive
10 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Degraded generation of thumbnails on proxies on uploaded assets
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Delays in generating thumbnails in proxies for uploaded assets.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Collection Viewing Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Users were unable to view collections and some UI affordances were displayed incorrectly on the site,
Issue with message delivery
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are still working on rerunning jobs.
monitoring
We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.
identified
We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.
investigating
We are currently experiencing a delay in message delivery and are investigating.
Degraded software performance on processing uploads
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
All backlog jobs have been processed and we are resuming normal operations. We will continue to monitor while it is resuming.
investigating
We have identified the issue and have isolated the systems it is on. We are increasing other resources to help work through the backlog faster.
investigating
We are investigating reports of slow processing of new file uploads to v4 accounts on Frame.io.
Degraded software performance on processing uploads
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We have identified the source of the issue and are actively working to mitigate.
investigating
Users are reporting slow processing when uploading files to their v4 accounts on Frame.io.
Issue with mounted projects
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue affecting mounted drive users
June 2026
Investigating issue with new uploads
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
New uploads are processing as expected. We are continuing to monitor our systems.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting uploads.
Degraded software performance
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Services continue to be operational, we're continuing to monitor.
identified
We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
May 2026
Issue with loading comments
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load on shares.
