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5.4%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
0%
30
30
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Vendor disruption impacting text messaging, calling, and notifications
Follow Up Boss Web ApplicationiPhone AppAndroid App
monitoring
A fix has been implemented by our vendor and we are monitoring the results.
investigating
We are investigating a disruption with a vendor that is impacting communication features in FUB. Call transcripts and summaries, FUB text and mobile push notifications, and outbound texting from FUB may be intermittently unavailable. We have engaged with our vendor and are working towards a resolution with them. More details will be shared here as they become available.
Follow Up Boss Web ApplicationFollow Up Boss Public Website
monitoring
We've applied a potential mitigation and are monitoring to determine if it has fixed the issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a service disruption. We are working to identify the root cause and implement a solution.
This disruption is affecting a broad number of customers and features of Follow Up Boss.
We will post updates here as they become available.
Follow Up Boss Web ApplicationAPIiPhone AppAndroid App
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are seeing an issue related to calls in the app not being displayed for some customers.
We've identified the issue and are working on a fix.
Legacy Incident Archive
8 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Call transcripts and summaries are delayed
minorSource not attested
Last archived state: resolved
View archived record details
identified
New call transcriptions are now appearing in Follow Up Boss. Our teams continue to work on a fix for call summaries. We will share more information here as it becomes available.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue with call transcripts and summaries being delayed. We will share more information here as it becomes available.
July 2026
Degraded batch email delivery for some customers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are seeing errors and low success rates for some customers sending batch emails.
We are investigating the issue and will post updates here as they become available.
June 2026
Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have implemented a fix for this issue and are monitoring to confirm resolution.
identified
Follow Up Boss is experiencing service degradation. Customers may experience slowness or error pages until resolved.
This disruption can affect a broad number of customers and features within Follow Up Boss. The cause of this issue has been identified and we are working to implement the solution. We will post updates here as they become available.
May 2026
Degraded service from third party provider affecting push notifications
Source not attested
Last archived state: resolved
View archived record details
monitoring
The third party which provides functionality for push notifications is currently experiencing a service disruption. Some users may experience delayed or missing push notifications. We are aware of the issue and actively monitoring.
We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
Degraded service from third party provider affecting Follow Up Boss support phone number
Source not attested
Last archived state: resolved
View archived record details
identified
We've identified that an issue with the third party which provides functionality for the Follow Up Boss support phone number is causing our support phone lines to not function. In the meantime, please use our email support channel to reach us for assistance.
We will provide updates here and resolve this incident once we have confirmed the issue has been resolved by our provider.
Widespread Service Disruption
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing a service disruption. We are working to identify the root cause and implement a solution.
This disruption is affecting a broad number of customers and features of Follow Up Boss.
We will post updates here as they become available.
April 2026
Widespread Service Disruption
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the cause of this issue and a resolution is in place. We're keeping a close eye on our systems to confirm that the issue is resolved.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing a service disruption. We are working to identify the root cause and implement a solution.
This disruption is affecting a broad number of customers and features of Follow Up Boss.
We will post updates here as they become available.
March 2026
Mailchimp integration unavailable for some customers
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work with Mailchimp on a fix for this issue.
identified
We have identified the cause of the Mailchimp integration becoming disconnected for some customers and we are working with Mailchimp to restore service.
investigating
We are investigating reports the Mailchimp integration is becoming disconnected for some customers. Updates will be shared here as they are available.
