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22.7%of 75 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
39.3%
28
17
September 2026
6.9%
29
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Flexera One – IT Asset Management – EU – Reconciliation Failures
The hotfix has been successfully deployed to the production environment. Our teams are currently validating the results and closely monitoring the service to ensure continued stability and performance.
monitoring
Our investigation has identified an underlying defect that has the potential to impact any environment upgraded to version 2026 R1.3. To ensure continued service stability and performance, our teams are currently building and validating a targeted hotfix.
As a precaution, deployment of the 2026 R1.3 release to other regions has been temporarily deferred . Based on current progress, we estimate approximately 7 to 8 additional hours to complete the necessary validation and deployment activities.
Our teams remain actively engaged and continue to closely monitor the situation. We will provide further updates as they become available.
monitoring
Our investigation has identified an underlying issue affecting a component involved in inventory processing. Recent platform changes have caused the issue to be detected and surfaced earlier in the processing workflow.
As an immediate mitigation, our teams have developed a hotfix . The hotfix is scheduled for deployment tomorrow morning (AEST).
In parallel, engineering teams are conducting a deeper investigation to implement a permanent resolution and improve the performance and reliability of the affected processing path.
We will continue to provide updates as additional progress is made and will share further details following the deployment and validation activities.
monitoring
Our teams have continued to monitor the effectiveness of the configuration changes and processing timeout adjustments implemented to mitigate the impact of the underlying defect.
While the service remains stable overall, our teams continue to closely monitor processing activity to confirm the long-term effectiveness of these mitigations and ensure sustained service stability. The investigation into the underlying defect remains ongoing as we work toward a permanent resolution.
We will provide further updates as additional information becomes available or if there are any significant changes to service status.
monitoring
Our investigation has identified an underlying defect contributing to the inventory processing issues. To mitigate customer impact, our teams have implemented targeted configuration changes and adjusted processing timeout thresholds in all regions. Initial observations indicate improved processing behaviour; however, we will continue to closely monitor the affected services over the weekend to validate the effectiveness of these measures and confirm service stability.
We remain actively engaged in our investigation and will provide further updates as additional information becomes available.
identified
While the mitigation has reduced the number of failures, a small percentage of reconciliation requests continue to experience issues. Our technical teams continuing to investigate the remaining failures and the underlying cause of the extended processing times. We will provide further updates as soon as additional information becomes available.
monitoring
We are continuing to monitor for any further issues.
monitoring
Our technical teams have identified that some reconciliation requests are taking longer than the configured processing timeout, resulting in intermittent delays or failures for customers in the EU Production environment. As an immediate mitigation, changes have been made to the processing timeout , and early results show improved reconciliation success, with many of the requests that previously timed out now completing successfully. Teams are continuing to investigate the underlying performance issue and are working toward a permanent resolution. Further updates will be provided as significant progress is made.
monitoring
The service continues to operate stably, and error levels remain very low. However, a small number of residual errors are still being observed. Our teams remain actively engaged in investigating these errors and are working to implement further mitigations to eliminate the remaining impact and ensure complete resolution.
monitoring
Following overnight monitoring, our teams have confirmed that while the service remains stable overall, a small number of errors are still being observed. The error rate remains very low, but the issue has not been fully eliminated.
We continue to actively investigate the remaining errors and are working to identify and implement additional mitigations to address the residual impact. Our teams remain engaged and will provide further updates as more information becomes available.
monitoring
Alternate infrastructure has been created and the configuration has been updated to direct processing to the new environment. All executions of the previously affected processing step have succeeded since the change was initiated, with the last observed failure occurring at 2:43 AM PDT on September 9, 2026. Technical teams are continuing to monitor the transition and processing activity to confirm sustained stability.
investigating
Technical teams have narrowed the investigation to the reconciliation results retrieval process and are evaluating a potential capacity-related issue. As a mitigation measure, service capacity has been increased, and teams are monitoring whether this reduces reconciliation failures. Some reconciliation jobs continue to complete successfully, while others are experiencing timeouts when retrieving results.
investigating
Technical teams continue to investigate reconciliation failures in the EU Production environment. Some reconciliation jobs are encountering timeout errors while retrieving results from a dependent service, resulting in failed or delayed processing. Infrastructure-related errors are also being investigated, and the root cause has not yet been confirmed.
Technical teams are continuing to analyze service telemetry and infrastructure health data to identify the underlying cause and implement the appropriate remediation.
Further updates will be provided as they become available.
investigating
Incident Description: We are currently investigating an issue impacting the reconciliation process within the IT Asset Management platform in the EU region. Affected customers may experience failures when attempting to run reconciliation jobs. As a result, reconciliation processes may not complete successfully, potentially delaying data updates and downstream processing.
Priority: P2
Restoration Activity: Our technical teams have been engaged and are actively working to identify the root cause and restore services. Further updates will be provided as we continue working toward resolution.
Flexera One - IT Asset Management - APAC - Service Unavailable
The upgrade to version 2026R1.3 has been successfully completed. Our technical teams are now performing post-deployment validation activities to verify service availability, functionality, and overall platform stability . We are closely monitoring the environment as these validation checks are completed and will provide a further update once validation has concluded.
identified
The issue has been identified and a fix has been implemented. The upgrade process has resumed and is currently progressing through the remaining deployment activities. Our technical teams are closely monitoring the environment to ensure the upgrade completes successfully and service availability is restored. Further updates will be provided as significant progress is made.
investigating
Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the APAC region. During a scheduled upgrade to version 2026R1.3 in the Australian Production environment, an issue was encountered that prevented the maintenance activity from being completed within the planned maintenance window. As a result, customers may be unable to access Flexera One IT Asset Management services in the APAC region.
Priority: P1
Restoration Activity: Our technical teams are...
We are continuing to observe stable service behavior across the affected areas, and the previously reported symptoms are no longer being observed. Our technical teams are closely monitoring the environment and validating service stability across affected customer workloads.We will continue to monitor and provide a further update once monitoring activities are complete or if additional information becomes available.
investigating
Our technical teams are observing early signs of recovery and are actively monitoring service behavior while validating the impact across affected customer workloads.
Investigation and recovery efforts remain ongoing. We will continue to provide updates as we learn more and confirm service stability.
investigating
Incident Description: We are investigating an issue affecting portions of the Spot platform. Customers may experience instances remaining in a Resuming state longer than expected, under-capacity alerts, and discrepancies between resource status information displayed in Spot and AWS. In some cases, customers may observe differences between the status shown in the Spot console and the actual status reported by AWS for affected resources. Our technical teams are actively investigating the sco...
Flexera One - IT Asset Management - North America - Inventory Processing Delays
Additional capacity and processing optimizations have been implemented across the inventory processing workflow and are producing positive results. Backlog recovery has accelerated significantly, resulting in a substantial reduction in overall backlog levels.
Technical teams continue to closely monitor processing activity, backlog recovery progress, and overall service stability while validating the effectiveness of the implemented improvements and ensuring processing continues to normalize ...
monitoring
Technical teams continue to investigate the intermittent inventory processing delays affecting some customers. Recovery efforts remain ongoing, and inventory processing continues as technical teams work through the remaining delayed inventory backlog.
To support recovery, additional capacity and processing optimizations have been implemented across the inventory processing workflow. Technical teams continue to monitor processing activity, backlog recovery, and overall service stability while...
monitoring
Technical teams have implemented additional capacity changes as part of ongoing recovery efforts. Following these changes, backlog recovery continues to progress and technical teams are observing a reduction in processing errors.
Technical teams continue to monitor service stability and investigate the underlying cause of the incident.
We will continue to provide updates as recovery progresses.
monitoring
Technical teams continue to monitor recovery and validate service stability. Inventory processing remains active, and recovery efforts continue as remaining delayed inventory is processed.
Investigation into the underlying cause remains ongoing. Technical teams continue to review the factors that contributed to the incident while monitoring processing activity and overall service health.
We will provide further updates as more information becomes available.
monitoring
Technical teams continue to observe a steady reduction in backlog levels while closely monitoring overall service stability. Investigation into the underlying cause remains in progress. We will continue to provide updates as additional information becomes available.
monitoring
Recovery continues to progress, with inventory processing activity returning to expected levels for previously impacted customers. Technical teams are observing a continued reduction in backlog levels and are actively monitoring service stability.
Investigation into the underlying cause remains ongoing. Current analysis is focused on several potential contributing factors identified during the affected period, while technical teams continue to validate recovery and monitor for any remaining ...
identified
Technical teams have performed targeted service recovery actions and are observing inventory processing resume for previously affected customers, with backlog levels decreasing.
Investigation remains ongoing as technical teams continue to monitor recovery and assess the underlying cause. While progress has been observed, teams are continuing to validate service stability and monitor for any remaining impact.
We will provide further updates as more information becomes available.
investigating
Technical teams have identified that inventory processing behavior varies across affected customers. While inventory continues to be processed for some customers, others are experiencing significantly reduced processing rates or inventory that is not progressing through normal processing workflows.
Technical teams have also identified service availability errors affecting some inventory upload attempts and are actively investigating the scope of impact and underlying cause. Analysis of affec...
investigating
Incident Description: We are investigating an issue affecting inventory processing within Flexera One IT Asset Management in North America. Customers may experience delays in inventory processing and delayed availability of updated inventory data within the platform.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and reviewing inventory processing activity across the affected service. We are working to identify the cause of the processing delays ...
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Flexera One – NAM – Intermittent Service Degradation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our technical teams are actively investigating and validating the affected areas while continuing to monitor overall service behavior. Initial findings suggest the issue may have been influenced by a service provider disruption, which has now been resolved.
We are continuing to assess any residual impact and closely monitoring the platform to ensure stability. Further updates will be provided as more information becomes available.
investigating
Incident Description: We are investigating a service degradation affecting Flexera One customers in the NAM region. Customers may experience intermittent errors, delayed page loading, or pages remaining in a loading state when accessing certain areas of the application, including Cloud Cost Optimization functionality and Administration > Shared Settings. Some Cloud Cost Optimization customers may also experience delays in cost data processing.
Priority: P2
Restoration Activity: Our technica...
Flexera- Spot- US east- 1- Service Degradation (Instance Launch Failures)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our technical teams have completed internal stabilization actions to address the earlier service impact, and Spot services have remained stable for the last several hours. We have not observed any recurrence of customer-facing impact, and instance provisioning behavior continues to operate as expected.
We are continuing to monitor the environment and our service provider’s updates closely. The incident will remain in monitoring for the next few hours, with closure to follow once this addit...
monitoring
Some customers may experience residual issues following the recent fix. Our technical teams are actively working to address these and ensure full service stability. We will provide further updates as more information becomes available.
monitoring
Our teams have implemented mitigation measures to address the impact from the external service disruption, and services have now been restored. We are actively monitoring the platform to ensure continued stability and will provide further updates as more information becomes available.
identified
Incident Description: We are currently investigating multiple issues impacting SPOT services.Customers may experience difficulties launching instances in the affected region, resulting in degraded provisioning capabilities. Initial findings indicate that the issue is related to an ongoing disruption within our cloud service provider, specifically in the us-east-1 region. As a result, customers may face difficulties launching instances, resulting in degraded service performance.
Priority: P2
...
Flexera One IT Asset Management – NAM – Beacon Connectivity Issues
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our technical teams have identified the issue as a routing/configuration problem affecting Beacon communication following recent maintenance activity in the North America environment. This is preventing Beacon from successfully completing upload and download requests. Teams are working on the required configuration update to restore Beacon connectivity. We will provide another update as restoration work continues.
investigating
Incident Description: We are currently investigating an issue affecting Beacon connectivity in the Flexera One IT Asset Management application in the North America region. Customers using Beacon may experience connectivity errors when attempting to upload inventory data or download Beacon-related updates.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal Beacon upload and download functionality. We will provide updates ...
April 2026
Flexera One - IT Asset Management - NA - Reconciliation Processing Delays
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We are currently investigating an issue affecting reconciliation processing for Flexera One IT Asset Management in the NA region. While the application remains accessible, affected customers may experience delays in reconciliation completion and related processing activities.
Priority: P2
Restoration Activity: Our technical teams are actively engaged and are investigating the cause of the reconciliation processing delays. We are reviewing the affected processing compon...
Snow Software - Australia - Specific pages not loading
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We are currently experiencing an issue affecting SAM Core on Snow Software in the Australia region. Affected users may encounter errors or experience difficulties when attempting to load certain pages within the application.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue. Initial analysis indicates a potential problem within the messaging system that may be contributing to the observed behavior. Further updates will be provi...
Flexera One – IT Asset Management – EU – Inventory Uploads Failures
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We are investigating an issue impacting inventory data uploads for IT Asset Management (ITAM) in the EU region. Affected customers may experience upload failures and related error messages.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the cause and working to restore normal upload processing. We are monitoring the environment closely and will continue to share updates as progress is made toward full restoration.
CloudCheckr – All Regions – Inventory and Cost Collection Delays
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Fix deployment has been successfully completed across all regions, and our teams are actively monitoring the services to ensure continued stability and expected performance.
identified
Our technical teams continue to work on the issue affecting CloudCheckr inventory and cost collection across all regions. A product-side mitigation is now being deployed across CloudCheckr regions to help address the ongoing impact on collection workflows when communication with the affected external region fails.
Testing is being finalized, and deployments are in progress across CloudCheckr regions. We will continue to provide updates as more information becomes available.
identified
Our technical teams continue to monitor the issue affecting CloudCheckr inventory and cost collection across all regions and are assessing the potential for broader impact over the next couple of days as billing-related processing activity increases. We will continue to provide updates as more information becomes available.
investigating
Incident Description: We have identified an issue affecting CloudCheckr inventory and cost collection across all regions. As a result, some customers may experience delays in inventory and cost data collection.
Priority: P2
Restoration Activity: The disruption has been linked to service issues affecting our service provider. Our technical teams are monitoring the situation closely, assessing any downstream impact, and will provide further updates as more information becomes available.
Flexera One - NAM - UI Access Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Incident Description: We are currently investigating an issue affecting access to the Flexera One UI in the NAM region. Customers may be unable to access the UI at this time. Our technical teams are actively investigating and working to restore access.
Priority:
P1
Restoration Activity: Technical teams are engaged and actively implementing mitigation steps to restore access in the NAM region. We will continue to provide updates as more information becomes available.
March 2026
Flexera One – IT Visibility – All Regions – Third-Party Inventory Import Processing Disruption
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our technical teams have completed further validation and confirmed that newly submitted data is now flowing as expected for the affected processing path. Based on this validation, retroactive replay of previously missed messages is not required. Recovery efforts are now focused on confirming full restoration of the remaining impact, and some customers may continue to experience temporary delays until that validation is complete.
identified
Our technical teams are continuing to validate the replay approach required for reingestion of previously missed messages. Newly submitted inventory packages are processing as expected, and recovery efforts for missed messages remain actively in progress.
identified
Our technical teams have completed generation of the retroactive messages needed for recovery and are now validating the replay approach before reingestion begins. This work is being carried out carefully to minimize excessive downstream strain during recovery. Newly submitted inventory packages continue to process as expected, while recovery for missed messages remains in progress.
identified
Our technical teams continue recovery efforts following the hotfix, and newly submitted inventory packages are progressing through processing as expected. Recovery work is currently focused on addressing missed messages from the affected period and validating the backfill approach for those items. As this work continues, some customers may still experience delays in processing.
identified
Backlog processing continues to progress at a steady rate following the hotfix implementation. Our teams are actively monitoring the recovery to ensure complete resolution and system stability.
identified
Our technical teams have identified the root cause and implemented a hotfix to restore normal data notification flow across the affected regions. Recovery activity is now focused on replaying missed notifications generated during the affected period. As this work continues, some customers may still experience residual delays and timeouts while backlog processing completes.
identified
Incident Description: We are currently investigating an issue affecting third-party inventory imports in Flexera One IT Visibility across all regions. As a result, some customers may experience delays in inventory processing and timeouts during imports.
Priority: P2
Restoration Activity: Our technical teams have identified the issue and are actively implementing mitigation steps to restore normal processing. Recovery actions are underway across the affected processing path. As processing re...
Flexera One – IT Visibility – NA – Data Explorer Request Failures
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our technical teams have identified a potential cause and are actively implementing mitigation steps to restore Data Explorer functionality in the NA region. Current investigation indicates the failure is related to a service-side issue affecting request processing, and rollback actions are currently in progress. We are monitoring the outcome of these changes closely and will provide a further update as soon as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting Data Explorer within Flexera One IT Visibility in the NA region. Customers may encounter errors when using Data Explorer, and requests may fail to return results as expected.
Priority:
P2
Restoration Activity: Our technical teams are actively investigating the issue and working to restore normal functionality. We are closely monitoring progress and will provide further updates as they become available.
