Looking for an update now? Check the current status, or follow Flexera System Status Dashboard for future changes.
10.8%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10%
30
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Snow Atlas- APAC - Data Ingestion and Processing delays
The remediation actions have resolved the processing delays and stale data issues. Some residual issues remain and are currently under investigation by our technical teams. The teams are monitoring the services and will continue collecting and reviewing logs over the next 24 hours to support the investigation.
We will continue to monitor the services closely and provide further updates as more information becomes available.
investigating
Our teams have performed targeted service restarts, which have improved the processing delays. Monitoring indicates that inventory data is now being updated successfully. The remaining errors are still under investigation, and our teams are working to identify the underlying cause and implement a permanent fix.
investigating
Incident Description: We are currently investigating an issue affecting a subset of our customers using Snow Atlas in the Australia region. The affected customers may experience delays in seeing the latest computer information and data ingestion may also be impacted.
Priority: P2
Restoration Activity: An earlier DNS-related issue was identified and has been resolved. However, additional errors are now being observed. Our technical teams are actively investigating these errors to determine the underlying cause and restore normal processing. We will continue to assess the impact and provide further updates as additional information becomes available.
Flexera One - IT Asset Management - EU & APAC - Inventory Processing Delays
IT Asset Management - EU Inventory UploadIT Asset Management - APAC Inventory Upload
monitoring
Recovery efforts continue in EU, and technical teams are observing continued reduction of the backlog following the previously implemented optimizations.
Based on current recovery trends, backlog levels have been significantly reduced and continue to move in the expected direction.
Further updates will be provided as progress continues.
monitoring
Recovery continues to progress, with the remaining backlog steadily decreasing. Additional optimisations implemented in the EU environment are supporting backlog processing effectively. Our teams continue to closely monitor recovery progress and will provide further updates as appropriate.
monitoring
Recovery efforts continue in EU, and technical teams are observing ongoing reduction of the remaining backlog.
Additional recovery optimizations have been implemented to support backlog processing in EU, and technical teams continue to monitor throughput and overall recovery progress.
Further updates will be provided as progress continues.
monitoring
Backlog recovery has completed in APAC following the previously implemented remediation, and inventory data processing has returned to expected levels in the region.
Recovery activities continue in EU, where technical teams are monitoring processing throughput and backlog reduction. Additional recovery measures are being evaluated to support backlog processing as recovery progresses.
monitoring
Inventory data processing continues following the previously implemented remediation. Technical teams are actively monitoring processing throughput and backlog recovery across the affected environments.
Technical teams are continuing to assess recovery progress and any additional actions that may help accelerate backlog processing. Further updates will be provided as recovery progresses.
monitoring
Inventory data processing continues to recover, and technical teams are observing a downward trend in backlog volume. Additional processing capacity remains in place, and recovery progress is being closely monitored across the affected environments.
We will continue to monitor backlog reduction and provide further updates as recovery progresses.
identified
Technical teams have completed the required configuration updates, and inventory data continues to be processed successfully.
Additional processing capacity has been allocated to accelerate backlog recovery, and technical teams are actively monitoring throughput and backlog reduction across the affected environments.
Recovery activities remain in progress, and further updates will be provided as backlog processing continues.
identified
Our technical teams have traced the issue to a recent deployment and have implemented remediation actions. Initial validation indicates inventory processing has resumed, and technical teams are actively monitoring processing activity and backlog recovery.
We are continuing to validate recovery across the affected environments and will provide further updates as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting inventory data processing in the EU and APAC production environments. Customers may observe delays in inventory updates, resulting in inventory data not reflecting the most recent import activity.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue, validating the scope of impact, and working with relevant dependencies to restore normal inventory processing. Further updates will be provided as more information becomes available.
Our service provider has declared the underlying incident resolved following successful mitigation and extended validation.
Community remains accessible, and no confirmed ongoing impact has been identified. Monitoring throughout the recovery period has not identified any additional issues.
This incident is now considered resolved.
monitoring
Our service provider reports that service telemetry has remained healthy following deployment of the mitigation. Community remains accessible at this time, and no confirmed ongoing impact has been identified.
We will continue monitoring the environment to ensure ongoing stability while final validation activities are completed. We will provide a further update as additional information becomes available.
identified
The service provider has successfully validated the fix in a test environment and has begun deploying it across all affected instances. The rollout is progressing on a region-by-region basis, and services are returning to normal in regions where deployment has been completed.
identified
Incident Description: We are currently experiencing an issue affecting the Flexera Community site. Due to an ongoing outage impacting a third-party service provider, customers may be unable to access the Flexera Community portal or may experience intermittent and unreliable behaviour.
Additionally, customers may be unable to create, update, or interact with support cases through the Community site. Emails sent to support@flexera.com during this period may not be received or processed until the underlying outage has been resolved.
This third party service provider outage also impacts the proactive monitoring ability for Spot support teams to detect any customer environment issues along with a chatbot widget inside the Spot console as well.
Priority: P3
Restoration Activity: Our technical teams are actively monitoring the situation and working with the third-party provider to track restoration efforts. We will continue to assess customer impact and provide further updates as additional information becomes available.
The issue affecting the EU environment has been resolved, and access to the user interface has been fully restored.
While the service is now operating normally, it may take some time for the backlog of queued work that accumulated during the outage to be processed. Our teams are actively monitoring the recovery to ensure the backlog is cleared and services continue to perform as expected.
We will continue to monitor the environment closely and confirm once processing has fully returned to normal levels.
investigating
Incident Description: We are currently investigating an issue affecting the Policies and Automation services in the EU Production environment. Customers in the EU may experience failures when using Policies and may be unable to view their policies through the user interface. The impact is limited to the EU region.
Priority: P2
Restoration Activity: Our technical teams have been engaged and are actively investigating an issue encountered during an infrastructure upgrade to identify the underlying cause and restore normal service as quickly as possible. Further updates will be provided as the investigation progresses.
IT Visibility USCloud License Management - USIT Asset Management - US Login PageCloud Cost Optimization - US
investigating
Incident Description: We are currently investigating an issue affecting access to Flexera One services in the NAM region. The impacted customers may experience difficulties accessing the platform or may encounter errors after authentication.
Priority: P1
Restoration Activity: Our technical have been engaged and are actively investigating the issue to identify the underlying cause and restore normal service as quickly as possible.
Flexera One - IT Asset Management - APAC & EU - Inventory .ZIP File Processing Delays
IT Asset Management - EU Inventory UploadIT Asset Management - APAC Inventory Upload
identified
Technical teams have implemented an updated remediation in the affected production environments and are currently reviewing the outcome of the deployment.
We are working to confirm whether inventory processing has returned to normal operation for affected customers and whether the issue has been fully resolved.
Further updates will be provided once validation activities have been completed.
identified
Our investigation remains ongoing, and recent testing has shown that the previously deployed hotfix has not fully resolved the issue.
To address this, our teams have developed and deployed an updated hotfix to a validation environment, where additional testing and verification activities are currently underway. The investigation has narrowed the scope of the issue, and teams are actively working to identify the remaining factors contributing to the behaviour.
We remain focused on implementing a permanent resolution and will continue to provide updates as progress is made.
monitoring
The hotfix has been successfully deployed to the production environment. Our teams are currently validating the results and closely monitoring the service to ensure continued stability and performance.
identified
Our teams have successfully completed testing and validation of the hotfix designed to address the identified issue. The hotfix is now ready to be deployed to the production environment. Our technical teams are currently working to implement the fix in the production environment.
Following deployment, we will continue to closely monitor the service to ensure stability and expected performance. We will provide additional updates as progress is made.
identified
Our teams have completed the hotfix development and successfully merged the changes . We are currently coordinating the deployment activities required to implement the fix in the production environment. Our teams are actively working to move the fix through the next stage as quickly as possible.
We will provide another update when additional progress has been made.
identified
Our teams continue to make progress toward implementing a permanent resolution. During the validation process, additional issues were identified that required further review and remediation before the fix could be safely deployed.
Current investigations indicate that these validation findings do not appear to be related to the planned fix itself. The hotfix has since been rebuilt, and our teams are continuing validation and additional testing to ensure the solution can be deployed safely and effectively.
We will provide a further update as validation progresses .
identified
Our teams continue to make progress toward implementing a permanent resolution. During the validation process, issues were identified that require further review and remediation before the fix can be safely deployed. As a result, the validation timeline has been extended while the team works through these findings and completes the necessary testing.
We will continue to provide updates as significant progress is made and additional information becomes available.
identified
Our teams continue to progress through the validation phase for the proposed hotfix. Given the scale and complexity of the affected processing workflows, the validation activities are expected to take additional time to ensure the solution addresses the issue effectively.
We are closely monitoring progress and will provide further updates as validation continues and more information becomes available.
identified
Our teams have identified the underlying cause of the issue and developed a targeted hotfix to address it. The hotfix is currently undergoing comprehensive validation to confirm its effectiveness and ensure service stability. Upon successful completion of validation, the fix will be deployed to the affected environments.
We will continue to provide updates as progress is made and additional information becomes available.
investigating
Incident Description: We are investigating an issue affecting inventory .zip file processing for a subset of our customers using Flexera One IT Asset Management in the EU and APAC regions. Affected customers may experience issues with inventory .zip file processing. Inventory upload tasks may remain in an "In Progress" state for an extended period before eventually timing out, which may result in delays to inventory processing and data updates within Flexera One IT Asset Management.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and analysing inventory processing activity in the affected environments. Efforts are focused on identifying the root cause of the processing failures and implementing remediation as quickly as possible. We will continue to provide updates as additional information becomes available.
Flexera One – IT Asset Management – EU – Reconciliation Failures
The hotfix has been successfully deployed to the production environment. Our teams are currently validating the results and closely monitoring the service to ensure continued stability and performance.
monitoring
Our investigation has identified an underlying defect that has the potential to impact any environment upgraded to version 2026 R1.3. To ensure continued service stability and performance, our teams are currently building and validating a targeted hotfix.
As a precaution, deployment of the 2026 R1.3 release to other regions has been temporarily deferred . Based on current progress, we estimate approximately 7 to 8 additional hours to complete the necessary validation and deployment activities.
Our teams remain actively engaged and continue to closely monitor the situation. We will provide further updates as they become available.
monitoring
Our investigation has identified an underlying issue affecting a component involved in inventory processing. Recent platform changes have caused the issue to be detected and surfaced earlier in the processing workflow.
As an immediate mitigation, our teams have developed a hotfix . The hotfix is scheduled for deployment tomorrow morning (AEST).
In parallel, engineering teams are conducting a deeper investigation to implement a permanent resolution and improve the performance and reliability of the affected processing path.
We will continue to provide updates as additional progress is made and will share further details following the deployment and validation activities.
monitoring
Our teams have continued to monitor the effectiveness of the configuration changes and processing timeout adjustments implemented to mitigate the impact of the underlying defect.
While the service remains stable overall, our teams continue to closely monitor processing activity to confirm the long-term effectiveness of these mitigations and ensure sustained service stability. The investigation into the underlying defect remains ongoing as we work toward a permanent resolution.
We will provide further updates as additional information becomes available or if there are any significant changes to service status.
monitoring
Our investigation has identified an underlying defect contributing to the inventory processing issues. To mitigate customer impact, our teams have implemented targeted configuration changes and adjusted processing timeout thresholds in all regions. Initial observations indicate improved processing behaviour; however, we will continue to closely monitor the affected services over the weekend to validate the effectiveness of these measures and confirm service stability.
We remain actively engaged in our investigation and will provide further updates as additional information becomes available.
identified
While the mitigation has reduced the number of failures, a small percentage of reconciliation requests continue to experience issues. Our technical teams continuing to investigate the remaining failures and the underlying cause of the extended processing times. We will provide further updates as soon as additional information becomes available.
monitoring
We are continuing to monitor for any further issues.
monitoring
Our technical teams have identified that some reconciliation requests are taking longer than the configured processing timeout, resulting in intermittent delays or failures for customers in the EU Production environment. As an immediate mitigation, changes have been made to the processing timeout , and early results show improved reconciliation success, with many of the requests that previously timed out now completing successfully. Teams are continuing to investigate the underlying performance issue and are working toward a permanent resolution. Further updates will be provided as significant progress is made.
monitoring
The service continues to operate stably, and error levels remain very low. However, a small number of residual errors are still being observed. Our teams remain actively engaged in investigating these errors and are working to implement further mitigations to eliminate the remaining impact and ensure complete resolution.
monitoring
Following overnight monitoring, our teams have confirmed that while the service remains stable overall, a small number of errors are still being observed. The error rate remains very low, but the issue has not been fully eliminated.
We continue to actively investigate the remaining errors and are working to identify and implement additional mitigations to address the residual impact. Our teams remain engaged and will provide further updates as more information becomes available.
monitoring
Alternate infrastructure has been created and the configuration has been updated to direct processing to the new environment. All executions of the previously affected processing step have succeeded since the change was initiated, with the last observed failure occurring at 2:43 AM PDT on September 9, 2026. Technical teams are continuing to monitor the transition and processing activity to confirm sustained stability.
investigating
Technical teams have narrowed the investigation to the reconciliation results retrieval process and are evaluating a potential capacity-related issue. As a mitigation measure, service capacity has been increased, and teams are monitoring whether this reduces reconciliation failures. Some reconciliation jobs continue to complete successfully, while others are experiencing timeouts when retrieving results.
investigating
Technical teams continue to investigate reconciliation failures in the EU Production environment. Some reconciliation jobs are encountering timeout errors while retrieving results from a dependent service, resulting in failed or delayed processing. Infrastructure-related errors are also being investigated, and the root cause has not yet been confirmed.
Technical teams are continuing to analyze service telemetry and infrastructure health data to identify the underlying cause and implement the appropriate remediation.
Further updates will be provided as they become available.
investigating
Incident Description: We are currently investigating an issue impacting the reconciliation process within the IT Asset Management platform in the EU region. Affected customers may experience failures when attempting to run reconciliation jobs. As a result, reconciliation processes may not complete successfully, potentially delaying data updates and downstream processing.
Priority: P2
Restoration Activity: Our technical teams have been engaged and are actively working to identify the root cause and restore services. Further updates will be provided as we continue working toward resolution.
Flexera One - IT Asset Management - APAC - Service Unavailable
The upgrade to version 2026R1.3 has been successfully completed. Our technical teams are now performing post-deployment validation activities to verify service availability, functionality, and overall platform stability . We are closely monitoring the environment as these validation checks are completed and will provide a further update once validation has concluded.
identified
The issue has been identified and a fix has been implemented. The upgrade process has resumed and is currently progressing through the remaining deployment activities. Our technical teams are closely monitoring the environment to ensure the upgrade completes successfully and service availability is restored. Further updates will be provided as significant progress is made.
investigating
Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the APAC region. During a scheduled upgrade to version 2026R1.3 in the Australian Production environment, an issue was encountered that prevented the maintenance activity from being completed within the planned maintenance window. As a result, customers may be unable to access Flexera One IT Asset Management services in the APAC region.
Priority: P1
Restoration Activity: Our technical teams are...
We are continuing to observe stable service behavior across the affected areas, and the previously reported symptoms are no longer being observed. Our technical teams are closely monitoring the environment and validating service stability across affected customer workloads.We will continue to monitor and provide a further update once monitoring activities are complete or if additional information becomes available.
investigating
Our technical teams are observing early signs of recovery and are actively monitoring service behavior while validating the impact across affected customer workloads.
Investigation and recovery efforts remain ongoing. We will continue to provide updates as we learn more and confirm service stability.
investigating
Incident Description: We are investigating an issue affecting portions of the Spot platform. Customers may experience instances remaining in a Resuming state longer than expected, under-capacity alerts, and discrepancies between resource status information displayed in Spot and AWS. In some cases, customers may observe differences between the status shown in the Spot console and the actual status reported by AWS for affected resources. Our technical teams are actively investigating the sco...
Flexera One - IT Asset Management - North America - Inventory Processing Delays
Additional capacity and processing optimizations have been implemented across the inventory processing workflow and are producing positive results. Backlog recovery has accelerated significantly, resulting in a substantial reduction in overall backlog levels.
Technical teams continue to closely monitor processing activity, backlog recovery progress, and overall service stability while validating the effectiveness of the implemented improvements and ensuring processing continues to normalize ...
monitoring
Technical teams continue to investigate the intermittent inventory processing delays affecting some customers. Recovery efforts remain ongoing, and inventory processing continues as technical teams work through the remaining delayed inventory backlog.
To support recovery, additional capacity and processing optimizations have been implemented across the inventory processing workflow. Technical teams continue to monitor processing activity, backlog recovery, and overall service stability while...
monitoring
Technical teams have implemented additional capacity changes as part of ongoing recovery efforts. Following these changes, backlog recovery continues to progress and technical teams are observing a reduction in processing errors.
Technical teams continue to monitor service stability and investigate the underlying cause of the incident.
We will continue to provide updates as recovery progresses.
monitoring
Technical teams continue to monitor recovery and validate service stability. Inventory processing remains active, and recovery efforts continue as remaining delayed inventory is processed.
Investigation into the underlying cause remains ongoing. Technical teams continue to review the factors that contributed to the incident while monitoring processing activity and overall service health.
We will provide further updates as more information becomes available.
monitoring
Technical teams continue to observe a steady reduction in backlog levels while closely monitoring overall service stability. Investigation into the underlying cause remains in progress. We will continue to provide updates as additional information becomes available.
monitoring
Recovery continues to progress, with inventory processing activity returning to expected levels for previously impacted customers. Technical teams are observing a continued reduction in backlog levels and are actively monitoring service stability.
Investigation into the underlying cause remains ongoing. Current analysis is focused on several potential contributing factors identified during the affected period, while technical teams continue to validate recovery and monitor for any remaining ...
identified
Technical teams have performed targeted service recovery actions and are observing inventory processing resume for previously affected customers, with backlog levels decreasing.
Investigation remains ongoing as technical teams continue to monitor recovery and assess the underlying cause. While progress has been observed, teams are continuing to validate service stability and monitor for any remaining impact.
We will provide further updates as more information becomes available.
investigating
Technical teams have identified that inventory processing behavior varies across affected customers. While inventory continues to be processed for some customers, others are experiencing significantly reduced processing rates or inventory that is not progressing through normal processing workflows.
Technical teams have also identified service availability errors affecting some inventory upload attempts and are actively investigating the scope of impact and underlying cause. Analysis of affec...
investigating
Incident Description: We are investigating an issue affecting inventory processing within Flexera One IT Asset Management in North America. Customers may experience delays in inventory processing and delayed availability of updated inventory data within the platform.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and reviewing inventory processing activity across the affected service. We are working to identify the cause of the processing delays ...
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Flexera One IT Asset Management - NA - Batch Job Processing Delays
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Processing activity continues to improve, and backlog levels are steadily decreasing. Our teams remain in a monitoring phase while the remaining queued work is processed and are continuing to track processing rates and queue volumes to validate sustained recovery.
We will provide further updates as more information becomes available.
monitoring
Our technical team has added processing capacity to improve batch processing throughput and reduce the remaining backlog. Additional processing capacity remains in place and is helping queued work continue to process. Processing activity has improved, and the backlog is continuing to decrease. The team is keeping the incident in a monitoring state while the remaining queued work clears and will continue tracking throughput and queue levels to confirm full recovery.
identified
Our technical team is continuing recovery work to restore expected batch processing levels. Cleanup activities have been completed to reduce the current queue, and processing throughput is now improving. The team is continuing to monitor progress while recovery efforts remain in progress.
identified
Our technical team is continuing recovery work to restore expected batch processing levels. Additional processing capacity has been added to help reduce the current queue, and the team is continuing to review how queued jobs are being distributed for processing to improve overall throughput. Recovery efforts remain in progress, and we will continue monitoring the environment while work continues.
investigating
Incident Description: We are investigating an issue affecting batch job processing for Flexera One IT Asset Management in the North America region.
As a result, customers may experience delays in the completion of scheduled or queued batch processing jobs.
Priority: P2
Restoration Activity: Our technical team is actively working to restore expected batch processing levels. Recovery actions are underway to increase processing capacity, reduce the current queue, and improve batch job process...
Snow Atlas - Australia - Service Availability and Data Processing Impact
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the issue affecting Snow Atlas in the Australia region following the scheduled maintenance window that extended beyond the planned downtime. Initial reports indicated that Snow Atlas was unavailable; however, based on the latest update, customers can now access the Snow Atlas application in the Australia region and view existing data.
At this time, customers may be unable to ingest new data or export data while remediation efforts continue. Ingestion and expo...
investigating
Incident Description: We are currently investigating reports of Snow Atlas being inaccessible in the Australia region. The issue began following a scheduled maintenance window that extended beyond the planned downtime. Customers in the Australia region may be unable to access Snow Atlas at this time.
Priority: P1
Restoration Activity: Our technical team is actively working to restore access and remediate the issue. We are continuing to monitor progress closely and will provide further updat...
Flexera One - IT Visibility - NA & EU - Inventory Processing Delays and Timeout Status
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Recovery efforts continue to progress, with only a very small number of imports remaining under investigation. The platform remains stable, and incoming imports are processing within expected timeframes. Our teams are actively reviewing the remaining exceptions to determine their causes and ensure successful completion. We will continue to closely monitor processing activity and platform performance and will provide additional updates as more information becomes available.
monitoring
Recovery efforts continue to make strong progress, and the platform remains stable. The small number of remaining imports continue to process as expected and are being closely monitored by our teams. We will continue to track processing activity and recovery progress and will provide further updates as additional information becomes available.
monitoring
Recovery has progressed significantly, and the platform remains stable.
A workaround has been implemented for the imports affected by the remaining issue. Most of those imports have now completed successfully, and the remaining processing is being closely monitored.
We will continue monitoring processing progress and provide further updates as available.
monitoring
Further remediation actions have been implemented to speed up the process, and imports are no longer blocked for the organizations affected by the identified issue. Imports have successfully completed for some of the impacted organizations, while processing continues for the remaining organization and is expected to complete later today. The platform remains stable, with incoming imports processing within expected timeframes. The team has identified the probable root cause of the remaining is...
monitoring
The recovery efforts continue to progress, with only a very small number of imports remaining under investigation. The platform remains stable, and the vast majority of imports are processing successfully within expected timeframes. Teams are implementing additional improvements to further optimize processing capacity while continuing to monitor recovery progress and validate sustained platform stability. Enhanced monitoring remains in place as we work toward confirming full recovery and inci...
identified
Our teams continue to monitor recovery progress related to inventory processing delays and timeout status behavior. The recovery efforts continue to advance, with the number of remaining timed-out imports significantly reduced. Teams are reviewing the remaining impacted imports individually to ensure processing completes successfully.
We are continuing to apply mitigation measures as needed, investigate the underlying factors contributing to the remaining delayed imports, and maintain enhanc...
identified
Recovery efforts remain ongoing. The latest review shows that the number of inventory imports displaying timeout status has decreased overall compared to earlier recovery checks, although progress has been uneven while remaining queued activity is processed.
The technical team has deployed an additional fix to improve processing behavior during recovery and is continuing to monitor its effectiveness. Teams are also continuing recovery actions to help remaining queued inventory processing mov...
monitoring
Recovery efforts continue to progress as expected. The latest review from the technical team shows the processing activity steadily reducing the remaining backlog.
The environment remains stable, and teams are continuing to monitor processing throughput and platform health to confirm sustained recovery. Monitoring will remain in place until inventory processing has fully returned to expected levels.
We will provide further updates as additional information becomes available.
monitoring
Recovery efforts continue to show positive progress. Based on the latest review by the technical team, the number of inventory imports reporting timeout status has continued to decline and the backlog is steadily being reduced.
The team will continue to closely monitor processing activity and platform stability to ensure recovery progresses as expected. We will provide further updates as additional information becomes available.
monitoring
Recovery progress continues to improve. The technical team’s latest review shows the number of inventory imports displaying timeout status has decreased compared to the previous review.
The team will continue monitoring processing progress over the weekend to confirm continued recovery and stability. We will provide another update as monitoring continues.
monitoring
Our teams continue to monitor recovery progress, and the service remains stable following the corrective actions implemented previously. We will continue to monitor processing and overall platform health over the weekend to confirm full recovery and will provide further updates as they become available.
identified
The technical team has confirmed that the underlying service issue has stabilized, and the system has been scaled up to support recovery. A corrective fix has also been deployed for an issue that may have contributed to longer-than-expected processing times and timeout statuses.
We are continuing to monitor inventory processing progress over the weekend to confirm continued recovery and stability. We will provide another update as monitoring continues.
identified
Recovery efforts remain ongoing in North America. Our technical teams continue to monitor the corrective fix that was deployed to address a condition that may have contributed to processing delays and additional system load.
Recovery progress continues to be impacted by underlying service instability. To support recovery, traffic has been adjusted while the affected service continues to stabilize. Processing of the existing backlog is ongoing, and some inventory imports may continue to take ...
identified
Our technical teams continue to work on recovery efforts and monitor system performance.
As part of the ongoing investigation, a corrective fix has been deployed to address a condition that may have contributed to processing delays and increased system load. Early monitoring is underway to validate the effectiveness of this change.
While recovery activities continue, processing of the existing backlog is ongoing and may take additional time as the system works through queued activity. Teams a...
identified
Recovery efforts remain ongoing in North America. Our technical team continues to review remaining inventory processing delays while monitoring processing activity and recovery progress.
In parallel, we are continuing targeted work to improve the reliability and recoverability of IT Visibility inventory updates. We will provide further updates as recovery progresses and additional information becomes available.
identified
Recovery and monitoring efforts remain ongoing in North America. While processing activity continues, some inventory imports may still show a timeout status. Our teams are actively reviewing the remaining affected imports and monitoring processing trends to validate continued recovery and system stability.
We will provide further updates as additional information becomes available.
identified
The technical team has confirmed that the EU region is operating normally at this time, and processing activity appears stable. We will continue monitoring the EU environment to ensure it remains stable.
Investigation and recovery efforts are continuing for North America, where some inventory imports may still display a timeout status while processing activity continues. The team is actively reviewing the remaining timed-out imports and tracking processing progress to confirm continued recov...
monitoring
Services are operating currently. Our teams are monitoring backlog processing and collecting data to track progress and validate that queue volumes are decreasing as expected.
We will continue to provide updates as more information becomes available.
investigating
Our teams continue to investigate the issue and review the current processing activity across the platform. While some operations are completing successfully, we are still assessing the extent of the impact and validating overall system behavior.
Investigation and monitoring efforts remain ongoing as we work to better understand the underlying cause and identify any additional corrective actions that may be required. We will continue to provide updates as more information becomes available.
investigating
The team has identified examples where inventory uploads and collection activity completed successfully, but some results are taking longer than expected to finish processing and may continue to display a timeout status. Further review is ongoing to better understand the current processing state and overall scope. We are continuing to monitor progress and will provide another update as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting inventory processing in Flexera One IT Visibility in the North America and Europe regions. Customers may experience longer-than-expected inventory processing times, and some inventory imports may display a timeout status while processing continues.
Priority: P2
Restoration Activity: Our technical team is actively investigating the issue and reviewing current processing activity to confirm scope and progress. We are monitoring the...
Flexera One- IT Asset management & IT Visibility- APAC- Red Bar Error When Reconfiguring A Beacon
majorSource not attested
Last archived state: resolved
View archived record details
identified
Technical teams have identified that the issue is likely related to a service compatibility issue affecting Beacon-related workflows in the APAC region.
As part of the remediation effort, the team is validating a service update in lower environments before making any production change. The team is also continuing to review the contributing factors that led to the compatibility issue. We will provide another update as validation progresses.
identified
Our technical teams have identified a potential root cause for the issue and are actively working to implement and validate a fix.
Investigation and remediation efforts remain ongoing, and teams are closely monitoring the environment throughout the implementation process. Further updates will be provided as they become available.
investigating
Incident Description: We are currently investigating an issue affecting a subset of our customers in the APAC production environment who may encounter Red bar errors when attempting to reconfigure or redirect a Beacon .
Priority: P2
Restoration Activity: Our technical and support teams havebeen engaged and they have identified that the issue is affecting multiple APAC production tenants. Initial investigations have ruled out several potential causes, and teams are continuing to analyze serv...
May 2026
Snow Atlas- APAC- Error 500 - internal server error
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Incident Description: We are currently experiencing an issue affecting a subset of Snow Atlas customers in the APAC region. Affected users may encounter HTTP 500 errors when accessing the application.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and have identified a potential root cause. As an immediate mitigation, service restarts were performed on the affected components, which restored functionality for impacted customers. Teams are continu...
Flexera One- IT Asset management - EU & APAC - PROD Reconcile failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The hotfix has been deployed, and our teams are currently monitoring the services to ensure resolution.
identified
Incident Description: We are investigating an issue affecting Flexera One IT Asset Management customers in the EU & APAC regions where, following a recent production release, reconcile jobs have been failing for multiple customers.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and have identified the primary cause. Subsequent reconcile runs for customers who encountered errors are expected to complete successfully. In parallel, teams are deployi...
Flexera One IT Asset Management – NAM – Beacon Upload and Download Issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Our technical teams continue to actively investigate and troubleshoot the issue to determine the underlying cause of the observed behavior. Investigation efforts remain ongoing, with teams reviewing multiple potential contributing factors and analyzing system activity.
At this time, the root cause has not yet been conclusively identified, and work is continuing to isolate and resolve the issue. Further updates will be shared as additional information becomes available.
investigating
Investigation is ongoing, and technical teams are continuing to review the timeout behavior and related errors to confirm the root cause and identify the appropriate remediation steps. We will provide another update as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the NAM region. Customers may experience intermittent Beacon-related issues, including timeouts, inventory upload delays, and some Beacon download failures.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and working to identify the appropriate remediation steps. We are monitoring the situation closely and will provide updates as more information becom...
Flexera One - IT Visibility - US - Delayed Inventory Data Updates
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our technical teams continue to actively investigate the issue while closely monitoring the environment and validating recent system activity following the implemented changes. Investigation and validation efforts remain ongoing, and we are currently awaiting additional findings and updates from the technical teams.
Further updates will be shared as more information becomes available.
identified
Our technical teams continue to closely monitor the environment and validate recent inventory processing activity following the changes implemented within the data ingestion flow. Investigation and validation efforts remain ongoing, and we are currently awaiting additional updates from the technical teams.
Further updates will be provided as more information becomes available.
identified
Our technical teams continue to monitor the environment and validate recent inventory processing activity following the changes made to the data ingestion flow. At this time, we are awaiting further updates from the technical teams as investigation and validation efforts continue.
Further updates will be shared as more information becomes available.
identified
Our technical teams have made changes to the data ingestion flow, and initial validation shows recent inventory updates are moving through the expected processing path. We are continuing to validate recent activity and monitor for any remaining delays as processing continues.
Further updates will be provided as validation continues.
monitoring
Our technical teams continue to investigate reports of intermittent issues affecting certain uploads and ingestion activity. Current findings suggest this behavior may be related to a separate issue, though investigation and validation are still ongoing to determine the overall scope of impact.
We will provide further updates as more information becomes available.
monitoring
We are continuing to investigate delayed IT Visibility inventory data updates.
Our technical teams are reviewing the data ingestion process for affected inventory sources, as some updates are not being consistently received or reflected in the application. We are actively assessing the scope of impact and will provide further updates as more information becomes available.
monitoring
Processing behavior continues to improve, and previously delayed inventory updates are continuing to progress.
Our technical teams have made additional changes to improve processing performance and visibility. We are continuing to monitor progress, validate recent activity, and ensure inventory updates continue moving toward current processing. Further updates will be provided as validation continues.
monitoring
Processing behavior has improved, and our teams continue to monitor the environment and validate recent import activity.
Some previously affected imports are now processing successfully, and technical teams continue to review remaining slow-processing behavior to ensure new imports complete as expected. We will provide another update as validation continues.
monitoring
Our teams continue to closely monitor the environment to ensure ongoing platform stability and the successful processing of new imports. A small subset of customers may continue to experience delays in the processing of new imports. Our technical teams are actively investigating the underlying cause of the slowness and are working to implement a resolution as quickly as possible.
monitoring
Processing across all organizations has returned to normal, and the backlog has been fully cleared. New imports are now completing successfully, and the platform is operating within expected levels.
Some customers may continue to see certain historical imports displayed as timed out in the UI. This is expected behavior for imports that exceeded the UI timeout threshold during the recovery period and does not necessarily indicate an active processing issue.
Our teams continue to closely monit...
monitoring
We are continuing to monitor IT Visibility inventory data processing.
During validation, additional processing errors were identified that are delaying completion for some inventory updates. Recovery efforts are continuing, and we are validating the remaining affected processing activity to confirm inventory updates complete successfully.
We will continue to provide updates as recovery and validation continue.
monitoring
All uploads from the past days have now been processed successfully. Our teams will continue to closely monitor upcoming uploads over the weekend to ensure processing completes within expected timeframes and services remain stable.
identified
We have identified a potential underlying issue that may cause some IT Visibility inventory imports to show a timeout status.
A fix has been put in place, and our technical teams are reprocessing affected inventory data. We are continuing to monitor progress and validate recovery. Further updates will be provided as reprocessing continues.
investigating
Our technical teams are actively reviewing the import processing workflow to identify where the reported timeout behavior is occurring and determine the appropriate remediation path. We are continuing to monitor the environment and will provide another update as the investigation progresses.
investigating
Incident Description: We are investigating reports of delayed updates for IT Visibility inventory data in the North America region. Some customers may observe recent inventory import activity showing a timeout status or delays in updated data becoming available within the application.
Priority: P2
Restoration Activity: Our technical teams are actively reviewing the reported behavior to confirm the current scope of impact and validate customer-facing data availability. We are continuing to m...
Our technical teams have completed initial restoration actions, and validation confirms that Elastigroup creation is now working successfully.
We are continuing to monitor page load performance and overall functionality before confirming full resolution.
identified
Our technical teams have identified that the issue is related to a recent change, and the change is currently being reverted.
Initial validation indicates that customers are now able to create Elastigroups again. We are continuing to validate page load performance and overall functionality before confirming full recovery.
investigating
Incident Description: We are currently investigating degraded performance affecting Spot Elastigroup for AWS customers. Customers may experience delays when loading the Elastigroup page and may be unable to create new Elastigroups.
Priority: P2
Restoration Activity: Our technical teams are actively investigating and working to restore normal functionality. Current findings indicate the impact is limited to AWS customers. Validation is ongoing to confirm the full scope of impact.
Flexera One- IT Visibility- US Prod - Degraded performance
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Most data processing has completed, and the platform continues to operate in a stable state while keeping up with incoming data. Our teams are performing final validations to confirm everything is functioning as expected.
We will provide a final update once these validations are complete.
monitoring
Processing continues following an overnight service restart that required a portion of data to be replayed. Most organizations are now processing within approximately one hour of real time, and the remaining backlog continues to reduce steadily.
Our teams are actively monitoring the environment to ensure full recovery and continued platform stability.
monitoring
Most data is now being processed successfully, and the platform continues to operate in a stable state while keeping up with incoming data. A small amount of remaining backlog is still being worked through, with recovery activities managed carefully to maintain overall service stability.
We will continue to monitor progress and provide additional updates as recovery completes.
monitoring
Our technical teams continue to closely monitor recovery progress. The system is steadily processing the existing backlog in a controlled manner, with priority placed on maintaining platform stability.
We will continue to provide updates as recovery progresses or if there are any material changes.
monitoring
Backlog processing continues, and the platform remains stable. The system is keeping up with incoming data while previously delayed inventory data is being processed in a controlled manner to ensure overall service stability.
We will continue to monitor progress and provide additional updates as recovery continues.
monitoring
Backlog processing remains in progress, and the platform continues to operate in a stable state. Recovery activities are being carefully managed to ensure delayed inventory data is processed safely while maintaining overall service stability.
We will continue to monitor progress and provide additional updates as recovery continues.
monitoring
Backlog processing continues to make steady progress following the previously deployed fix. The platform remains stable, and recovery activities are being carefully managed to ensure delayed inventory data is processed safely without impacting downstream services.
Customers may continue to experience delays in updated inventory data appearing during this recovery period. We will continue to monitor progress and provide further updates as appropriate.
monitoring
Our technical teams continue to work through the backlog recovery process. Recovery activities are being carried out cautiously to avoid overwhelming downstream services and to ensure platform stability throughout the restoration process.
monitoring
Our technical teams have successfully designed and implemented a fix. Services are now operating normally, and backlog processing is underway for the data accumulated during the incident.
investigating
Incident Description: We are investigating an issue impacting IT Visibility (ITV) services in the US Production environment. Affected customers may experience delays in normalized inventory updates appearing in ITV .
Priority: P2
Restoration Activity: Our technical teams have identified that a backend service is experiencing elevated request throttling from an upstream cloud provider dependency, resulting in delayed inventory processing. Teams are actively investigating the issue and workin...
