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10.8%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10%
30
27
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Snow Atlas- APAC - Data Ingestion and Processing delays
The remediation actions have resolved the processing delays and stale data issues. Some residual issues remain and are currently under investigation by our technical teams. The teams are monitoring the services and will continue collecting and reviewing logs over the next 24 hours to support the investigation.
We will continue to monitor the services closely and provide further updates as more information becomes available.
investigating
Our teams have performed targeted service restarts, which have improved the processing delays. Monitoring indicates that inventory data is now being updated successfully. The remaining errors are still under investigation, and our teams are working to identify the underlying cause and implement a permanent fix.
investigating
Incident Description: We are currently investigating an issue affecting a subset of our customers using Snow Atlas in the Australia region. The affected customers may experience delays in seeing the latest computer information and data ingestion may also be impacted.
Priority: P2
Restoration Activity: An earlier DNS-related issue was identified and has been resolved. However, additional errors are now being observed. Our technical teams are actively investigating these errors to determine the underlying cause and restore normal processing. We will continue to assess the impact and provide further updates as additional information becomes available.
Flexera One - IT Asset Management - EU & APAC - Inventory Processing Delays
IT Asset Management - EU Inventory UploadIT Asset Management - APAC Inventory Upload
monitoring
Recovery efforts continue in EU, and technical teams are observing continued reduction of the backlog following the previously implemented optimizations.
Based on current recovery trends, backlog levels have been significantly reduced and continue to move in the expected direction.
Further updates will be provided as progress continues.
monitoring
Recovery continues to progress, with the remaining backlog steadily decreasing. Additional optimisations implemented in the EU environment are supporting backlog processing effectively. Our teams continue to closely monitor recovery progress and will provide further updates as appropriate.
monitoring
Recovery efforts continue in EU, and technical teams are observing ongoing reduction of the remaining backlog.
Additional recovery optimizations have been implemented to support backlog processing in EU, and technical teams continue to monitor throughput and overall recovery progress.
Further updates will be provided as progress continues.
monitoring
Backlog recovery has completed in APAC following the previously implemented remediation, and inventory data processing has returned to expected levels in the region.
Recovery activities continue in EU, where technical teams are monitoring processing throughput and backlog reduction. Additional recovery measures are being evaluated to support backlog processing as recovery progresses.
monitoring
Inventory data processing continues following the previously implemented remediation. Technical teams are actively monitoring processing throughput and backlog recovery across the affected environments.
Technical teams are continuing to assess recovery progress and any additional actions that may help accelerate backlog processing. Further updates will be provided as recovery progresses.
monitoring
Inventory data processing continues to recover, and technical teams are observing a downward trend in backlog volume. Additional processing capacity remains in place, and recovery progress is being closely monitored across the affected environments.
We will continue to monitor backlog reduction and provide further updates as recovery progresses.
identified
Technical teams have completed the required configuration updates, and inventory data continues to be processed successfully.
Additional processing capacity has been allocated to accelerate backlog recovery, and technical teams are actively monitoring throughput and backlog reduction across the affected environments.
Recovery activities remain in progress, and further updates will be provided as backlog processing continues.
identified
Our technical teams have traced the issue to a recent deployment and have implemented remediation actions. Initial validation indicates inventory processing has resumed, and technical teams are actively monitoring processing activity and backlog recovery.
We are continuing to validate recovery across the affected environments and will provide further updates as more information becomes available.
investigating
Incident Description: We are investigating an issue affecting inventory data processing in the EU and APAC production environments. Customers may observe delays in inventory updates, resulting in inventory data not reflecting the most recent import activity.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue, validating the scope of impact, and working with relevant dependencies to restore normal inventory processing. Further updates will be provided as more information becomes available.
Our service provider has declared the underlying incident resolved following successful mitigation and extended validation.
Community remains accessible, and no confirmed ongoing impact has been identified. Monitoring throughout the recovery period has not identified any additional issues.
This incident is now considered resolved.
monitoring
Our service provider reports that service telemetry has remained healthy following deployment of the mitigation. Community remains accessible at this time, and no confirmed ongoing impact has been identified.
We will continue monitoring the environment to ensure ongoing stability while final validation activities are completed. We will provide a further update as additional information becomes available.
identified
The service provider has successfully validated the fix in a test environment and has begun deploying it across all affected instances. The rollout is progressing on a region-by-region basis, and services are returning to normal in regions where deployment has been completed.
identified
Incident Description: We are currently experiencing an issue affecting the Flexera Community site. Due to an ongoing outage impacting a third-party service provider, customers may be unable to access the Flexera Community portal or may experience intermittent and unreliable behaviour.
Additionally, customers may be unable to create, update, or interact with support cases through the Community site. Emails sent to support@flexera.com during this period may not be received or processed until the underlying outage has been resolved.
This third party service provider outage also impacts the proactive monitoring ability for Spot support teams to detect any customer environment issues along with a chatbot widget inside the Spot console as well.
Priority: P3
Restoration Activity: Our technical teams are actively monitoring the situation and working with the third-party provider to track restoration efforts. We will continue to assess customer impact and provide further updates as additional information becomes available.
The issue affecting the EU environment has been resolved, and access to the user interface has been fully restored.
While the service is now operating normally, it may take some time for the backlog of queued work that accumulated during the outage to be processed. Our teams are actively monitoring the recovery to ensure the backlog is cleared and services continue to perform as expected.
We will continue to monitor the environment closely and confirm once processing has fully returned to normal levels.
investigating
Incident Description: We are currently investigating an issue affecting the Policies and Automation services in the EU Production environment. Customers in the EU may experience failures when using Policies and may be unable to view their policies through the user interface. The impact is limited to the EU region.
Priority: P2
Restoration Activity: Our technical teams have been engaged and are actively investigating an issue encountered during an infrastructure upgrade to identify the underlying cause and restore normal service as quickly as possible. Further updates will be provided as the investigation progresses.
IT Visibility USCloud License Management - USIT Asset Management - US Login PageCloud Cost Optimization - US
investigating
Incident Description: We are currently investigating an issue affecting access to Flexera One services in the NAM region. The impacted customers may experience difficulties accessing the platform or may encounter errors after authentication.
Priority: P1
Restoration Activity: Our technical have been engaged and are actively investigating the issue to identify the underlying cause and restore normal service as quickly as possible.
Flexera One - IT Asset Management - APAC & EU - Inventory .ZIP File Processing Delays
IT Asset Management - EU Inventory UploadIT Asset Management - APAC Inventory Upload
identified
Technical teams have implemented an updated remediation in the affected production environments and are currently reviewing the outcome of the deployment.
We are working to confirm whether inventory processing has returned to normal operation for affected customers and whether the issue has been fully resolved.
Further updates will be provided once validation activities have been completed.
identified
Our investigation remains ongoing, and recent testing has shown that the previously deployed hotfix has not fully resolved the issue.
To address this, our teams have developed and deployed an updated hotfix to a validation environment, where additional testing and verification activities are currently underway. The investigation has narrowed the scope of the issue, and teams are actively working to identify the remaining factors contributing to the behaviour.
We remain focused on implementing a permanent resolution and will continue to provide updates as progress is made.
monitoring
The hotfix has been successfully deployed to the production environment. Our teams are currently validating the results and closely monitoring the service to ensure continued stability and performance.
identified
Our teams have successfully completed testing and validation of the hotfix designed to address the identified issue. The hotfix is now ready to be deployed to the production environment. Our technical teams are currently working to implement the fix in the production environment.
Following deployment, we will continue to closely monitor the service to ensure stability and expected performance. We will provide additional updates as progress is made.
identified
Our teams have completed the hotfix development and successfully merged the changes . We are currently coordinating the deployment activities required to implement the fix in the production environment. Our teams are actively working to move the fix through the next stage as quickly as possible.
We will provide another update when additional progress has been made.
identified
Our teams continue to make progress toward implementing a permanent resolution. During the validation process, additional issues were identified that required further review and remediation before the fix could be safely deployed.
Current investigations indicate that these validation findings do not appear to be related to the planned fix itself. The hotfix has since been rebuilt, and our teams are continuing validation and additional testing to ensure the solution can be deployed safely and effectively.
We will provide a further update as validation progresses .
identified
Our teams continue to make progress toward implementing a permanent resolution. During the validation process, issues were identified that require further review and remediation before the fix can be safely deployed. As a result, the validation timeline has been extended while the team works through these findings and completes the necessary testing.
We will continue to provide updates as significant progress is made and additional information becomes available.
identified
Our teams continue to progress through the validation phase for the proposed hotfix. Given the scale and complexity of the affected processing workflows, the validation activities are expected to take additional time to ensure the solution addresses the issue effectively.
We are closely monitoring progress and will provide further updates as validation continues and more information becomes available.
identified
Our teams have identified the underlying cause of the issue and developed a targeted hotfix to address it. The hotfix is currently undergoing comprehensive validation to confirm its effectiveness and ensure service stability. Upon successful completion of validation, the fix will be deployed to the affected environments.
We will continue to provide updates as progress is made and additional information becomes available.
investigating
Incident Description: We are investigating an issue affecting inventory .zip file processing for a subset of our customers using Flexera One IT Asset Management in the EU and APAC regions. Affected customers may experience issues with inventory .zip file processing. Inventory upload tasks may remain in an "In Progress" state for an extended period before eventually timing out, which may result in delays to inventory processing and data updates within Flexera One IT Asset Management.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and analysing inventory processing activity in the affected environments. Efforts are focused on identifying the root cause of the processing failures and implementing remediation as quickly as possible. We will continue to provide updates as additional information becomes available.
Flexera One – IT Asset Management – EU – Reconciliation Failures
The hotfix has been successfully deployed to the production environment. Our teams are currently validating the results and closely monitoring the service to ensure continued stability and performance.
monitoring
Our investigation has identified an underlying defect that has the potential to impact any environment upgraded to version 2026 R1.3. To ensure continued service stability and performance, our teams are currently building and validating a targeted hotfix.
As a precaution, deployment of the 2026 R1.3 release to other regions has been temporarily deferred . Based on current progress, we estimate approximately 7 to 8 additional hours to complete the necessary validation and deployment activities.
Our teams remain actively engaged and continue to closely monitor the situation. We will provide further updates as they become available.
monitoring
Our investigation has identified an underlying issue affecting a component involved in inventory processing. Recent platform changes have caused the issue to be detected and surfaced earlier in the processing workflow.
As an immediate mitigation, our teams have developed a hotfix . The hotfix is scheduled for deployment tomorrow morning (AEST).
In parallel, engineering teams are conducting a deeper investigation to implement a permanent resolution and improve the performance and reliability of the affected processing path.
We will continue to provide updates as additional progress is made and will share further details following the deployment and validation activities.
monitoring
Our teams have continued to monitor the effectiveness of the configuration changes and processing timeout adjustments implemented to mitigate the impact of the underlying defect.
While the service remains stable overall, our teams continue to closely monitor processing activity to confirm the long-term effectiveness of these mitigations and ensure sustained service stability. The investigation into the underlying defect remains ongoing as we work toward a permanent resolution.
We will provide further updates as additional information becomes available or if there are any significant changes to service status.
monitoring
Our investigation has identified an underlying defect contributing to the inventory processing issues. To mitigate customer impact, our teams have implemented targeted configuration changes and adjusted processing timeout thresholds in all regions. Initial observations indicate improved processing behaviour; however, we will continue to closely monitor the affected services over the weekend to validate the effectiveness of these measures and confirm service stability.
We remain actively engaged in our investigation and will provide further updates as additional information becomes available.
identified
While the mitigation has reduced the number of failures, a small percentage of reconciliation requests continue to experience issues. Our technical teams continuing to investigate the remaining failures and the underlying cause of the extended processing times. We will provide further updates as soon as additional information becomes available.
monitoring
We are continuing to monitor for any further issues.
monitoring
Our technical teams have identified that some reconciliation requests are taking longer than the configured processing timeout, resulting in intermittent delays or failures for customers in the EU Production environment. As an immediate mitigation, changes have been made to the processing timeout , and early results show improved reconciliation success, with many of the requests that previously timed out now completing successfully. Teams are continuing to investigate the underlying performance issue and are working toward a permanent resolution. Further updates will be provided as significant progress is made.
monitoring
The service continues to operate stably, and error levels remain very low. However, a small number of residual errors are still being observed. Our teams remain actively engaged in investigating these errors and are working to implement further mitigations to eliminate the remaining impact and ensure complete resolution.
monitoring
Following overnight monitoring, our teams have confirmed that while the service remains stable overall, a small number of errors are still being observed. The error rate remains very low, but the issue has not been fully eliminated.
We continue to actively investigate the remaining errors and are working to identify and implement additional mitigations to address the residual impact. Our teams remain engaged and will provide further updates as more information becomes available.
monitoring
Alternate infrastructure has been created and the configuration has been updated to direct processing to the new environment. All executions of the previously affected processing step have succeeded since the change was initiated, with the last observed failure occurring at 2:43 AM PDT on September 9, 2026. Technical teams are continuing to monitor the transition and processing activity to confirm sustained stability.
investigating
Technical teams have narrowed the investigation to the reconciliation results retrieval process and are evaluating a potential capacity-related issue. As a mitigation measure, service capacity has been increased, and teams are monitoring whether this reduces reconciliation failures. Some reconciliation jobs continue to complete successfully, while others are experiencing timeouts when retrieving results.
investigating
Technical teams continue to investigate reconciliation failures in the EU Production environment. Some reconciliation jobs are encountering timeout errors while retrieving results from a dependent service, resulting in failed or delayed processing. Infrastructure-related errors are also being investigated, and the root cause has not yet been confirmed.
Technical teams are continuing to analyze service telemetry and infrastructure health data to identify the underlying cause and implement the appropriate remediation.
Further updates will be provided as they become available.
investigating
Incident Description: We are currently investigating an issue impacting the reconciliation process within the IT Asset Management platform in the EU region. Affected customers may experience failures when attempting to run reconciliation jobs. As a result, reconciliation processes may not complete successfully, potentially delaying data updates and downstream processing.
Priority: P2
Restoration Activity: Our technical teams have been engaged and are actively working to identify the root cause and restore services. Further updates will be provided as we continue working toward resolution.
Flexera One - IT Asset Management - APAC - Service Unavailable
The upgrade to version 2026R1.3 has been successfully completed. Our technical teams are now performing post-deployment validation activities to verify service availability, functionality, and overall platform stability . We are closely monitoring the environment as these validation checks are completed and will provide a further update once validation has concluded.
identified
The issue has been identified and a fix has been implemented. The upgrade process has resumed and is currently progressing through the remaining deployment activities. Our technical teams are closely monitoring the environment to ensure the upgrade completes successfully and service availability is restored. Further updates will be provided as significant progress is made.
investigating
Incident Description: We are investigating an issue affecting Flexera One IT Asset Management in the APAC region. During a scheduled upgrade to version 2026R1.3 in the Australian Production environment, an issue was encountered that prevented the maintenance activity from being completed within the planned maintenance window. As a result, customers may be unable to access Flexera One IT Asset Management services in the APAC region.
Priority: P1
Restoration Activity: Our technical teams are...
We are continuing to observe stable service behavior across the affected areas, and the previously reported symptoms are no longer being observed. Our technical teams are closely monitoring the environment and validating service stability across affected customer workloads.We will continue to monitor and provide a further update once monitoring activities are complete or if additional information becomes available.
investigating
Our technical teams are observing early signs of recovery and are actively monitoring service behavior while validating the impact across affected customer workloads.
Investigation and recovery efforts remain ongoing. We will continue to provide updates as we learn more and confirm service stability.
investigating
Incident Description: We are investigating an issue affecting portions of the Spot platform. Customers may experience instances remaining in a Resuming state longer than expected, under-capacity alerts, and discrepancies between resource status information displayed in Spot and AWS. In some cases, customers may observe differences between the status shown in the Spot console and the actual status reported by AWS for affected resources. Our technical teams are actively investigating the sco...
Flexera One - IT Asset Management - North America - Inventory Processing Delays
Additional capacity and processing optimizations have been implemented across the inventory processing workflow and are producing positive results. Backlog recovery has accelerated significantly, resulting in a substantial reduction in overall backlog levels.
Technical teams continue to closely monitor processing activity, backlog recovery progress, and overall service stability while validating the effectiveness of the implemented improvements and ensuring processing continues to normalize ...
monitoring
Technical teams continue to investigate the intermittent inventory processing delays affecting some customers. Recovery efforts remain ongoing, and inventory processing continues as technical teams work through the remaining delayed inventory backlog.
To support recovery, additional capacity and processing optimizations have been implemented across the inventory processing workflow. Technical teams continue to monitor processing activity, backlog recovery, and overall service stability while...
monitoring
Technical teams have implemented additional capacity changes as part of ongoing recovery efforts. Following these changes, backlog recovery continues to progress and technical teams are observing a reduction in processing errors.
Technical teams continue to monitor service stability and investigate the underlying cause of the incident.
We will continue to provide updates as recovery progresses.
monitoring
Technical teams continue to monitor recovery and validate service stability. Inventory processing remains active, and recovery efforts continue as remaining delayed inventory is processed.
Investigation into the underlying cause remains ongoing. Technical teams continue to review the factors that contributed to the incident while monitoring processing activity and overall service health.
We will provide further updates as more information becomes available.
monitoring
Technical teams continue to observe a steady reduction in backlog levels while closely monitoring overall service stability. Investigation into the underlying cause remains in progress. We will continue to provide updates as additional information becomes available.
monitoring
Recovery continues to progress, with inventory processing activity returning to expected levels for previously impacted customers. Technical teams are observing a continued reduction in backlog levels and are actively monitoring service stability.
Investigation into the underlying cause remains ongoing. Current analysis is focused on several potential contributing factors identified during the affected period, while technical teams continue to validate recovery and monitor for any remaining ...
identified
Technical teams have performed targeted service recovery actions and are observing inventory processing resume for previously affected customers, with backlog levels decreasing.
Investigation remains ongoing as technical teams continue to monitor recovery and assess the underlying cause. While progress has been observed, teams are continuing to validate service stability and monitor for any remaining impact.
We will provide further updates as more information becomes available.
investigating
Technical teams have identified that inventory processing behavior varies across affected customers. While inventory continues to be processed for some customers, others are experiencing significantly reduced processing rates or inventory that is not progressing through normal processing workflows.
Technical teams have also identified service availability errors affecting some inventory upload attempts and are actively investigating the scope of impact and underlying cause. Analysis of affec...
investigating
Incident Description: We are investigating an issue affecting inventory processing within Flexera One IT Asset Management in North America. Customers may experience delays in inventory processing and delayed availability of updated inventory data within the platform.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue and reviewing inventory processing activity across the affected service. We are working to identify the cause of the processing delays ...
Legacy Incident Archive
41 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Flexera- Spot- All regions - Incorrect billing data for AWS customers
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor the AWS service event and remain engaged with AWS as they complete their recovery activities. Validation completed to date has not identified any impact to Spot billing or cost analysis data. We are continuing to monitor the situation and complete any remaining validation activities before determining closure of this incident.
identified
We remain actively engaged with AWS and continue to closely monitor the situation. AWS has identified the root cause and implemented mitigation measures to address the underlying issue that resulted in incorrect estimated cost and usage data being displayed.
AWS has begun backfilling data to restore accurate cost and usage information for all customers and full recovery is expected by 18 July 2026, 12:00 PM PDT.
identified
Our investigation and validation efforts to date have not identified any impact to Spot billing or cost analysis data. The billing and pricing data reviewed remains consistent with expected values. While initial validation results are positive, we are continuing additional validation activities as further data becomes available to confirm these findings. We remain engaged with AWS and will continue to monitor the situation closely. We will share additional updates as our validation activities...
identified
We continue to closely monitor the service provider outage and its impact on affected services. Further updates will be provided as new information becomes available.
investigating
We are continuing to investigate this issue.
investigating
Incident Description: We have identified an issue impacting billing and cost visibility for AWS customers in all regions. As a result of an active service provider disruption, customers may observe inaccurate, incomplete, or delayed estimated cost and usage information within the Billing and Cost Management Console.
This issue is limited to AWS-based services and does not affect customers using other cloud platforms.
Priority: P2
Restoration Activity: Our technical teams have confirmed that...
Flexera One- IT Asset management- APAC & EU - Slowness and degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our teams continue to validate the recently deployed hotfixes, and initial results look positive. We are closely monitoring affected processing activities to confirm the effectiveness of the fix and ensure platform stability.
Validation is ongoing, and we will continue to monitor performance before confirming full resolution. We will provide another update as more information becomes available.
identified
We continue to make progress in addressing the performance issues affecting a subset of customers in the APAC and Europe production environments. The identified fixes have now been deployed, and we are actively monitoring the environment as customer processing activities continue. Our teams are validating the effectiveness of these changes and assessing overall platform performance. We will provide additional updates as more information becomes available.
identified
Incident Description: We have identified an issue affecting inventory processing in Flexera One IT Asset Management following the deployment of the 2026 R1.1 release in our APAC and Europe environments. As a result, a subset of customers may experience degraded performance when accessing certain areas of the user interface and while performing system-related tasks.
Priority: P3
Restoration Activity: Our technical teams have identified the issue as a software defect introduced with the 2026 ...
Flexera One - IT Asset Management - APAC - Missing Menu Items
majorSource not attested
Last archived state: resolved
View archived record details
identified
Our investigation has identified a potential configuration issue associated with the affected functionality. As part of ongoing mitigation efforts, configuration changes have been reverted, and previously initiated capacity increases have now been completed.
We are actively monitoring the environment and validating platform behavior as these changes take effect. Work remains ongoing to restore full functionality for affected customers, and we will provide further updates as progress is made.
identified
Our investigation has identified elevated resource utilization affecting the functionality associated with the reported issue. Mitigation actions are currently underway, including increasing system capacity to support recovery efforts.
We are actively monitoring the environment and validating platform behavior as these changes are implemented. Work remains ongoing to restore full functionality for affected customers, and we will share additional updates as progress is made.
investigating
Incident Description: We are experiencing an issue affecting Flexera One IT Asset Management (ITAM) customers in the APAC region. Customers may notice that certain navigation and menu items within the ITAM interface are not visible, resulting in limited access to some functionality.
Priority: P2
Restoration Activity: Our technical teams are actively investigating this issue and working to restore full functionality. We will continue to provide updates as more information becomes available.
Our investigation identified that the degradation was related to an AWS service health event impacting the us-east-1 region. AWS has since reported that the issue has been resolved, and we are now seeing signs of recovery on our side, including improved Spot Ocean ECS console performance and successful completion of related AWS workflows.
The production environment appears stable at this time. Our teams will continue monitoring for a short validation period to ensure performance remains stab...
investigating
Incident Description: We are currently investigating degraded performance affecting Spot Ocean ECS for AWS customers. Customers may experience significant slowness or delays when accessing the console or using certain Ocean ECS functionality.
Priority: P2
Restoration Activity: Our technical teams are actively investigating and working to restore normal functionality. We will provide further updates as more information becomes available.
June 2026
Flexera One – EU – Login Access Disruption
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We have identified an issue affecting login access to Flexera One in the EU region. Customers may receive errors when attempting to log in to Flexera One.
Priority: P1
Restoration Activity: Our technical teams are actively investigating the issue and working to implement corrective actions to restore normal login functionality. Investigation and stabilization efforts remain ongoing.
We will continue to monitor the situation closely and provide further updates as progr...
Snow Atlas - West Europe - Service Disruption
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Incident Description: We experienced an issue affecting Snow Atlas in the West Europe region.
During the incident window, customers may have experienced errors that prevented access to the platform and impacted functionality.
Priority: P1
Restoration Activity: Service has been restored and is currently stable. Our technical teams are continuing to investigate a disruption affecting underlying dependent services in the region. Efforts are focused on ensuring stability and preventing recurre...
Flexera One - IT Visibility - APAC - Data Explorer Service Disruption
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We are investigating an issue affecting Data Explorer functionality for Flexera One IT Visibility in the APAC region.
As a result, customers may experience failures when running queries, delays in retrieving data, and issues accessing related features that depend on Data Explorer.
Priority: P2
Restoration Activity: Our technical teams are actively investigating a disruption impacting upstream services required for Data Explorer. Recovery efforts are focused on restori...
Flexera One- IT Asset management- APAC - Page loading issues
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We have identified an issue affecting access to Flexera One IT Asset Management (ITAM) in the APAC region. Affected customers may encounter errors when attempting to access ITAM pages and functionality within the Flexera One platform.
Priority: P1
Restoration Activity: Technical teams have engaged and are actively investigating the issue to determine the underlying cause. Initial remediation efforts are underway, and teams are working to restore normal service function...
Snow Atlas - Australia - Few SAM core pages are not loading
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Incident Description: We are investigating an issue affecting a small subset of customers in the Australia production environment using Snow Atlas. Affected users may be unable to access certain Snow Atlas pages, including the Home page and SAM Core Overview page.
Priority: P2
Restoration Activity: Technical teams have engaged and are actively investigating the issue. Current analysis confirms the impact is limited to a small subset of customers in the Australia region. We are closely monit...
Flexera One - IT Asset Management - All Regions - Third-Party Inventory Import Issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Validation of the corrective fix continues to produce positive results. Previously impacted inventory import workflows are processing successfully, and teams are continuing to monitor performance and processing activity across affected regions to confirm sustained recovery.
Monitoring activities will continue through the weekend to ensure stability and consistent processing. We will provide further updates as additional validation is completed.
monitoring
Validation following the corrective fix continues to show positive results. Previously affected third-party inventory import workflows are now completing successfully, and teams continue to monitor processing behavior across impacted regions.
We will continue monitoring through the weekend and provide updates as validation progresses.
monitoring
Post deployment of a corrective fix, initial observations are encouraging and indicate improved processing behavior following the change.
Validation efforts are ongoing to confirm that affected workflows are completing successfully from end to end. Teams continue to closely monitor system performance and recovery progress to ensure the issue has been fully addressed.
We will provide further updates as additional information becomes available.
monitoring
Teams have completed the production deployment of the fix and are monitoring upload behavior across impacted regions.
Initial production results are positive, and larger third-party inventory uploads are now being received successfully. Teams are continuing to validate downstream processing to confirm imports complete as expected.
We will provide another update once additional production validation is complete.
identified
Our teams have completed additional validation of the fix in the test environment, including larger uploads and multiple import paths. Results continue to be positive, and teams are working through the next steps needed for a controlled production rollout.
We are continuing to validate remaining scenarios and review upload-processing behavior to ensure the fix addresses the issue safely before broader deployment.
We will provide another update as rollout planning and validation progress.
investigating
Our teams have developed and deployed a fix to address the issue affecting data uploads in a test environment. Initial validation indicates improved upload success rates, and teams are currently performing comprehensive testing to verify end-to-end processing and data integrity before proceeding with a broader rollout.
In parallel, the investigation into intermittent request-processing behavior remains ongoing. Teams are continuing to analyze system performance and stability to ensure the un...
investigating
Incident Description: We are investigating an issue affecting third-party inventory imports in IT Asset Management. As a result, some customers may experience third-party inventory imports timing out, failing, or remaining in progress longer than expected.
Priority: P2
Restoration Activity: Technical teams have identified that some third-party inventory uploads are not completing successfully after the import package is created. Teams are applying backend mitigation where available while c...
