Looking for an update now? Check the current status, or follow Exabeam for future changes.
90.4%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
90.3%
31
3
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Restarts of the New-Scale Analytics Engine has been completed and we are monitoring. Please do not change any rules are attempt to restart the Engine yourselves until we've marked this Resolved.
identified
We are continuing to work on a fix for this issue.
identified
Our team identified entity errors as the cause of New-Scale Analytics Engine RTE drops in the US East region. We have actively worked on the fix, and the issue is now resolved. However, the New-Scale Analytics Engine real-time jobs need to be restarted. We will provide an update on the restart once we proceed after necessary approvals.
We appreciate your patience and will share further updates as soon as possible.
If you have any questions or concerns, please contact Exabeam Technical Support.
Due to an ongoing outage within the Google Cloud Platform europe-west2 datacenter, Customers may experience delays in RTE generation, and access to some exabeam services on tenants hosted within this region. Exabeam are working to resolve this issue with Google as soon as possible.
We apologize for any inconvenience and will provide an update as soon as additional information becomes available. Please reach out to the Exabeam Support team if you require further information.
A data processing issue has been identified impacting event log consumption in the au region. This is currently under investigation by exabeam, and we are looking to rectify this as soon as possible. This will present as a substantial drop in data within Search, and impacts on downstream applications as well.
We apologize for any inconvenience and will provide an update as soon as additional information becomes available.
The issue has been identified and the fix has been implemented. We are seeing improvement in the search application performance. We will confirm once the issue is fully resolved.
If you have any questions or concerns, please contact Exabeam Technical Support.
investigating
We have received reports and are currently investigating the degradation in the search application. We will update soon once we make some progress towards the resolution.
We apologize for any inconvenience and If you have any questions or concerns, please contact Exabeam Technical Support.
Exabeam has implemented a fix for the issue and is monitoring for full recovery.
All services have returned to operational at this time.
identified
There are no changes to circumstances at this time and Exabeam continues to investigate the issue.
If you have additional questions please open a Support case in the Exabeam Community.
identified
Exabeam continues to investigate the issue. There are no changes to circumstances at this time, If you have additional questions please open a Support case in the Exabeam Community.
identified
Exabeam detected a disruption in data ingestion affecting a small subset of environments. This issue is specifically preventing logs stored in Google Cloud Platform (GCP) buckets from being pulled, parsed, and updated within Exabeam downstream applications, such as Search, Correlation Rules, and Threat Center.
Please be assured that during this time, your source logs continue to collect and remain safely secured. Once the connection is fully restored, all queued data will be safely ingested,...
Legacy Incident Archive
12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Rule Changes and Beam Restarts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating a platform issue - All services and applications remain fully operational at this time.
Out of an abundance of caution, we have temporarily disabled rule changes and BEAM restarts to prevent any unintended impact while the investigation is underway. No customer action is required.
We will provide an update within 2 hours or as more information becomes available.
No Rule Triggers Showing in Search
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Rule Triggers are not showing in the Search application - Threat Center cases are still being created and are not impacted. Exabeam is currently investigating the issue.
July 2026
[Important Notice] Regarding Display Issues with the Service Health and Consumption Dashboard (Japan Region) // 【重要なお知らせ】Service Health and Consumption ダッシュボードの表示不具合について（日本リージョン）
minorSource not attested
Last archived state: resolved
View archived record details
identified
Our team has begun applying the fix. Once the issue has been fully resolved, we will contact you again. We sincerely apologize once again for the inconvenience this has caused.
--------------
当社のチームは修正の適用を開始いたしました。問題が完全に解決しましたら、改めてご連絡いたします。このたびはご不便をおかけしておりますことを、重ねて心よりお詫び申し上げます。
identified
We are currently experiencing an issue where the "Application Health" metric on the Service Health and Consumption dashboard is displaying as 0% for many customers in the Japan region.
This issue affects only the dashboard display (UI); there is absolutely no impact on log ingestion, data processing, detection capabilities, or the product's security monitoring functions within your environment.
Our engineering team is currently addressing this issue as a top priority. We sincerely apologi...
June 2026
Threat Center down in EU region.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been resolved, and Threat Center is functioning as expected. We are continuing to monitor the service to ensure stability and will keep you informed of any changes.
If you have any questions or concerns, please contact Exabeam Technical Support.
investigating
We are currently investigating reports of a potential service impact affecting Threat Center.
We apologize for any inconvenience and will provide an update as soon as additional information becomes available.
If you have any questions or concerns, please contact Exabeam Technical Support.
Multiple product tiles missing and abnormal app behaviors on the ECP page.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have applied a fix and are seeing improvement in app behavior along with missing tiles that are visible again on the ECP page.
We are monitoring the service health for sometime and we will resolve this incident soon.
Thank you for your patience, If you have any questions or concerns, please contact Exabeam Technical Support.
investigating
We are currently investigating reports of a multiple product tiles missing on the ECP page the along with some abnormal app behaviors.
We apologize for any inconvenience and will provide an update as soon as additional information becomes available.
If you have any questions or concerns, please contact Exabeam Technical Support.
Threat Center Inaccessible
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring.
identified
The issue has been identified and we are working to implement a fix.
investigating
We are investigating issues with accessing Threat Center. Further updates will be provided once we identify the issue.
Correlation Rule event triggers are temporarily not being created because of an InfluxDB error.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been fixed, and Correlation Rule event generation is now working as expected. We will keep monitoring the service for stability and resolve this incident in some time.
identified
We are currently investigating reports of a potential service degradation affecting the creation of certain Correlation Rule trigger events. Initial analysis indicates that a sudden spike in InfluxDB load may have impacted the rule engine's ability to generate these events as expected.
A fix has been implemented, and our team is closely monitoring the affected services to ensure full recovery and stability. We will provide a further update once the issue has been fully resolved.
We apologiz...
April 2026
Log Ingestion/Search Delay - US-West
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating an issue with Collection and Search in the US-West region.
USW1 region- ECP page is getting error "No Healthy Upstream"
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the issue impacting Security Platform Operations. Our internal team is actively working on implementing a fix.
We appreciate your patience and will share further updates as soon as possible.
If you experience any issues or have further questions, please reach out to Exabeam Technical support.
Threat Center Accessible But Not Loading in EU region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have received reports of a potential service degradation in Threat Center application.
We apologize for any inconvenience and will provide an update as soon as additional information becomes available.
If you have any issues or questions, please contact Exabeam Technical Support.
