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ElevenLabs Outage History

Daily provider-status observations and published incident history for ElevenLabs.

Operational

ElevenLabs is operational. Verified . Official provider source.

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Building verified history 20 of 24 verified daily observations collected. A percentage will appear after the minimum coverage threshold is met.

90-Day Trend

Jul 22Oct 20

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Recorded Daily Status (Last 54 Days)

Jul 22 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Inbound Twilio calls experiencing intermittent connection failures
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Telephony
resolved
Inbound calls are currently operational.
identified
From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
Elevated error rates on TTS, STT APIs
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Text to Speech Speech to Text
resolved
The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
identified
Between 06:39 and 07:13 UTC on August 3, a network issue at our upstream cloud provider caused elevated error rates and intermittent connection timeouts on Text-to-Speech and Speech-to-Text requests. At peak, approximately 2% of Speech-to-Text and 1% of Text-to-Speech requests were affected; retried requests generally succeeded. The provider resolved the underlying issue at 07:13 UTC and error rates immediately returned to baseline.
July 2026
SIP call failures
partial

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Telephony
resolved
After our recent mitigation steps, our engineers have traced SIP call failure rate as it has returned to baseline. We will publish a complete root cause analysis shortly.
identified
Our engineers are putting together a targeted fix to resolve the remaining SIP failures in the US region.
identified
We have identified the root cause of the failed SIP calls and prepared a fix.
identified
Our team is still actively working to restore all calls and phone numbers to their normal working state.
identified
Calls should be back to normal for the EU and India residencies. The US residency may still experience some downtime, but our team is working to resolve the issue. In the meantime, the immediate workaround is to remove the affected number and re-add it, if possible.
identified
Our team has identified a potential cause of the call outages and is currently validating a fix. We will share further updates as soon as we have more information.
investigating
Following the earlier fix, we're seeing renewed inbound call routing failures for a portion of phone numbers. We're currently investigating.
resolved
The issue has been resolved. Call routing is now fully restored, and we're assessing follow-ups to improve proactive alerting and prevent recurrence.
identified
We've identified a likely contributing factor related to infrastructure resource constraints affecting SIP call routing. We're currently validating a fix.
investigating
Starting at ~1:00 UTC, calls to a portion of phone numbers imported into the ElevenLabs Agent Platform are failing. We are currently working to isolate the root cause and restore full functionality.
Conversation History Not Showing Recent Calls (EU Residency) - All Conversation are appearing with a delay
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Other API endpoints UI Conversations
resolved
The issue has been resolved. All the previous conversations should be visible now.
monitoring
We have fixed the issue, all the conversations should become visible. We are monitoring the situation.
investigating
Conversations in the EU Residency are appearing in Conversation History with a smaller delay. However, nothing is lost; all the conversations are saved. We are working on a fix.
Speech Engine Conversation Failures
partial

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Conversations
resolved
We've taken steps to mitigate the Speech Engine failures and have confirmed that performance has returned to baseline.
identified
We've identified a recent release that is causing Speech Engine conversations to fail. We are currently working to address the issue.
WhatsApp outbound message failures
partial

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Integrations
resolved
The fix has been released. Outbound WhatsApp messaging is operating normally.
identified
Customers using WhatsApp to initiate outbound messages will see failed conversations. We've identified the problem and a fix is being rolled out.
Increased Error Rate in US Region
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

Other ElevenCreative Text to Speech RAG Other API endpoints Telephony UI Quality Conversations Speech to Text
resolved
We experienced an increased error rate across multiple services between 17:04 UTC to 17:13 UTC on July 8th in the US region. We are investigating why this happened to prevent recurrence.
Image and Video Generation Errors
minor

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Notice published:

Provider resolved: . The notice publication date does not establish the outage start.

ElevenCreative
resolved
We have implemented a fix for the heightened image and video generation error rate. We have not seen any further issues after implementing the fix.
investigating
We are experiencing an increased error rate for generating images and videos. This will impact all services that rely on image and video generation, including Flows and Templates. We are looking into this and will post updates as they become available.

Legacy Incident Archive

21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

May 2026
EU Residency: Elevated error rates for ASR
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
investigating
Voices not showing up in EU and India data residency workspaces
minor Source not attested
Last archived state: resolved
View archived record details
identified
investigating
April 2026
Payment Issues
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
monitoring
investigating
Twilio Native Integration: Some Successful Transfers Show as Failed
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
identified
investigating
SIP Call Failures
major Source not attested
Last archived state: resolved
View archived record details
investigating
Some newly created voices may not appear in “My voices” search
Source not attested
Last archived state: resolved
View archived record details
investigating
Errors with workspaces for new users (created today)
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
investigating
March 2026
Degraded SIP Calls – Transfer to Human Affected
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
investigating
Intemittent failures on inbound SIP calls
major Source not attested
Last archived state: resolved
View archived record details
monitoring
investigating
investigating
resolved
investigating
Elevated Error Rates
minor Source not attested
Last archived state: resolved
View archived record details
investigating
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