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90.9%of 55 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
89.7%
29
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Some customers are unable to access certain website routes and features.
a number of pages and features are not working for some customers. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.
We are currently experiencing issues with the Items and Reports areas in Dropbox Protect, resulting in intermittent failures for some users. We are working to resolve the issue as quickly as possible. Thank you for your patience.
Legacy Incident Archive
6 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Dropbox is not working as expected for some users
minorSource not attested
Last archived state: resolved
View archived record details
Desktop ApplicationMobile ApplicationAPI
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Dropbox is not working as expected for some users. We’re working to fix the problem as quickly as we can.
July 2026
Dropbox is not working as expected for some users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Dropbox is not working as expected for some users. We’re working to fix the problem as quickly as we can.
June 2026
Shared content downloads are degraded
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing performance issues affecting shared content downloads on Dropbox. Some people may see significantly slower downloads than expected, including delays when downloading small assets. We are working to resolve the issue as quickly as possible. Thank you for your patience.
May 2026
Opening a video or audio file might not be working for users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Opening a video or audio file might not be working for users
April 2026
Dropbox may be unavailable for some users
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Dropbox may be unavailable for some users. We’re working to fix the problem as quickly as we can.
Dash Chat might not be working for some users
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Dash Chat might not be working for some users. We're working to fix the problem as quickly as we can.
