Daily provider-status observations and published incident history for Currencycloud.
Unknown
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54.9%of 82 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
64.5%
31
11
September 2026
58.6%
29
12
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified an issue impacting payment processing. As a result, some payments may experience delays.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible. Further updates will be provided as more information becomes available.
Some Customers Unable to View Beneficiary Information
We have implemented recovery actions and service functionality has been restored. Customers should once again be able to view beneficiary details and access records that were previously returning errors.
We are continuing to monitor the service to ensure stability while our teams complete their investigation into the underlying cause. We will provide a further update once issue is fully resolved.
investigating
We are investigating an issue affecting beneficiary details within Direct. As a result, some customers may be unable to view existing beneficiary information and may receive an error message when attempting to access beneficiary details.
Our teams are actively investigating and working to restore normal service. We will provide further updates as more information becomes available.
August 2026
Some Customers Experiencing Payment Failures and Processing Delays for CAD
We are investigating an issue affecting payments processed through one of our banking partners. As a result, some customers may experience payment failures or delays in processing.
Our teams are actively investigating and working with the provider to determine the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
Legacy Incident Archive
31 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Investigating Payment Validation Issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue affecting payment validation services.
Some customers may experience errors when submitting or validating payments. The scope and impact of the issue are still being assessed.
Our teams are actively investigating and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.
No action is required from customers at this time.
June 2026
Delay to local DKK payments
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue impacting a subset of DKK local payments, where a file has not been successfully processed by an external network partner.
This is resulting in delays to affected payments, and our teams are actively working with the partner to validate and progress resolution.
Further updates will follow.
Delays to Account Updates and Downstream Services
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue impacting the flow of account-related updates across our platform.
As a result, some services that rely on these updates may experience delays in reflecting the latest account, permissions, or contact information. This may affect functionality across certain features, including virtual account management and related downstream services.
Our engineering teams have identified the underlying issue and are actively working to restore normal data flow.
We...
Transaction Delays
Source not attested
Last archived state: resolved
View archived record details
monitoring
The issue impacting transaction processing has now been resolved, and services have been restored. Transactions are currently being processed, and our teams are working through a backlog of affected payments and collections.
While processing continues to recover, some delays may still be experienced as we return to normal service. All queued transactions are being handled automatically, and no client action is required.
We will continue to monitor the situation closely and provide further u...
identified
We are currently investigating an issue impacting the processing of some transactions, which is resulting in delays to payments and collections that require internal compliance checks.
Our teams have identified the affected component and are actively working to restore normal processing as quickly as possible. Transactions are being safely held and will be processed once the issue is resolved.
We will continue to provide updates as more information becomes available.
Delay to RON Local Payments Processing
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue impacting a subset of RON local payments, where a file has not been successfully processed by an external network partner.
This is resulting in delays to affected payments, and our teams are actively working with the partner to validate and progress resolution.
Further updates will follow.
Intermittent Pricing Errors in Demo Environment
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting pricing responses in our Demo environment, where some requests may return errors.
Our teams have identified the cause and are working to restore normal service as quickly as possible. Further updates will be provided as progress continues.
Direct paydirect.io Access Denied
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating reports of customers getting Access Denied when accessing their paydirect.io urls
Processing delays TRY, CHF & MXN local payments
Source not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing delays in the processing of some local payments in TRY, CHF and MXN.
Payments may take longer than usual to complete while we investigate the issue with our external banking partners. We are working to resolve this as quickly as possible and will provide further updates as soon as more information becomes available.
Login Issues with MFA Authentication
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue that is causing some customers to experience errors during multi-factor authentication (MFA/2FA) when attempting to log in to our platform.
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible to restore normal service.
We sincerely apologise for any disruption this may cause and appreciate your patience while we work to resolve the issue.
May 2026
Clients experiencing Multiple Invalid SCA Error
Source not attested
Last archived state: resolved
View archived record details
monitoring
Some clients experienced errors when creating payments or logging in due to issues with authentication checks. The issue was linked to a recent service change that affected how authentication requests were processed, but this has now been rolled back, and systems are stable with no repeated errors seen. We are currently confirming recovery with affected clients and continuing to monitor for any further issues.
investigating
We are currently investigating an issue causing some clients to receive Invalid SCA errors. Some clients experienced errors when creating payments or logging in due to issues with authentication checks. The issue was linked to a recent service change that affected how authentication requests were processed, but this has now been rolled back, and systems are stable with no repeated errors seen. We are currently confirming recovery with affected clients and continuing to monitor for any further...
