New Multi-region uptime checks and custom-domain status pages

Unable to login to the portal : US SL 5

Critical Impact Resolved Duration: 42m September 1, 2026
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Current answer

Cornerstone OnDemand experienced a critical incident: Unable to login to the portal : US SL 5. ServiceAlert observed recovery on Sep 1, 2026.

Official Cornerstone OnDemand status page Current Cornerstone OnDemand status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Monitoring
Affected Components
Uptime

Incident Timeline

Monitoring
We have received confirmation from the CSOD Engineering team that the issue has been fixed and the service has been fully restored.

Our Engineering team is currently monitoring the fix to ensure its reliability and stability. We will provide further updates if there are any additional developments.
Sep 1, 2026 at 2:15 PM UTC
Investigating
Clients on US SL5 may encounter errors or issues when attempting to log in to Production. Our Engineering team has identified the root cause on the backend and is actively working on a fix as the highest priority. We will continue to provide regular updates as they become available.
Sep 1, 2026 at 2:02 PM UTC
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