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Computop Paygate GmbH Outage History

Daily provider-status observations and published incident history for Computop Paygate GmbH.

Operational

Computop Paygate GmbH is operational. Verified . Official provider source.

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88.7% of 71 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 82.1% 28 5
September 2026 100% 26 0

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

November 2026
Service Degradation Notification – GICC - Global Payments Europe
critical Observed active window 1h 7m

View incident details and source

Started:

Global Payments (former HSBC Merchant Services)
investigating
Dear Customer, We are currently experiencing a service degradation and are actively investigating the cause. Our technical teams are working to restore normal service as quickly as possible. We will keep you informed and provide further updates as soon as new information becomes available.  Kind regards, Computop Client Implementation and Operations Always stay tuned - https://computop.statuspage.io ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 96050 Bamberg, GERMANY Phone: +49 951 980 0939 Email: helpdesk@computop.com Web: www.computop.com Managing Directors: Kenneth M. Overgaard-Nielsen, Thomas Egglseder Bamberg Local Court: HRB 7006
Service Degradation Notification – 3DSecure Simulation Server
critical Observed active window 23m

View incident details and source

Started:

3DS Simulation Server
investigating
Dear Customer, We are currently experiencing a service degradation and are actively investigating the cause. Our technical teams are working to restore normal service as quickly as possible. We will keep you informed and provide further updates as soon as new information becomes available.  Kind regards, Computop Client Implementation and Operations Always stay tuned - https://computop.statuspage.io ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 96050 Bamberg, GERMANY Phone: +49 951 980 0939 Email: helpdesk@computop.com Web: www.computop.com Managing Directors: Kenneth M. Overgaard-Nielsen, Thomas Egglseder Bamberg Local Court: HRB 7006
Service Degradation Notification – API Documentation
critical Observed active window 1h 41m

View incident details and source

Started:

API Documentation
investigating
Dear Customer, We are currently experiencing a service degradation and are actively investigating the cause. Our technical teams are working to restore normal service as quickly as possible. We will keep you informed and provide further updates as soon as new information becomes available.  Kind regards, Computop Client Implementation and Operations Always stay tuned - https://computop.statuspage.io ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 96050 Bamberg, GERMANY Phone: +49 951 980 0939 Email: helpdesk@computop.com Web: www.computop.com Managing Directors: Kenneth M. Overgaard-Nielsen, Thomas Egglseder Bamberg Local Court: HRB 7006
Service Degradation Notification – API Documentation
critical Observed active window 47m

View incident details and source

Started:

API Documentation
investigating
Dear Customer, We are currently experiencing a service degradation and are actively investigating the cause. Our technical teams are working to restore normal service as quickly as possible. We will keep you informed and provide further updates as soon as new information becomes available.  Kind regards, Computop Client Implementation and Operations Always stay tuned - https://computop.statuspage.io ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 96050 Bamberg, GERMANY Phone: +49 951 980 0939 Email: helpdesk@computop.com Web: www.computop.com Managing Directors: Kenneth M. Overgaard-Nielsen, Thomas Egglseder Bamberg Local Court: HRB 7006
October 2026
External Disruption / Externe Störung PayU WC
critical Observed active window 21m

View incident details and source

Started:

PayU Central Eastern Europe
identified
Dear customers, Our monitoring systems indicate an external incident for the mentioned payment method / system. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. In the meantime, we recommend that you forward this information to the appropriate contact person in your company who is responsible and knowledgeable about payment incidents for the mentioned payment method. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~~ Sehr geehrte Geschäftspartner, unsere Überwachungssysteme registrieren derzeit eine externe Störung für die im Betreff genannte Zahlart / das im Betreff genannte System, Unser Notfalldienst ist bereits informiert und prüft das Systemverhalten sowie etwaige Ursachen. Wir halten Sie über die weitere Entwicklung auf dem Laufenden. Sofern wir Sie nicht kurzfristig über die Normalisierung des Transaktionsverhaltens informieren, empfehlen wir die Weitergabe dieser Information an die zuständigen Stellen in Ihrem Hause und ggfs. die vorübergehende Deaktivierung der im Betreff genannten Zahlart. Mit freundlichen Grüßen Computop Client Implementation and Operations ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 D-96050 Bamberg Fon: +49 951 980 0939 e-mail: helpdesk@computop.com web: www.computop.com Amtsgericht Bamberg HRB 7006 Geschäftsführer: Kenneth M. Overgaard-Nielsen, Thomas Egglseder
Service Degradation Notification – VISA AUTHORIZATION
minor Observed active window 1h 4m

View incident details and source

Started:

VISA
investigating
Dear Customer, We are currently experiencing an external service degradation. The relevant technical teams are working to restore normal service as quickly as possible. We will keep you informed and provide further updates as soon as new information becomes available.  Kind regards, Computop Client Implementation and Operations Always stay tuned - https://computop.statuspage.io ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 96050 Bamberg, GERMANY Phone: +49 951 980 0939 Email: helpdesk@computop.com Web: www.computop.com Managing Directors: Kenneth M. Overgaard-Nielsen, Thomas Egglseder Bamberg Local Court: HRB 7006
Service Degradation Notification – Mailserver
minor Observed active window 1h 9m

View incident details and source

Started:

Mailserver
investigating
Dear Customer, We are currently experiencing a service degradation and are actively investigating the cause. Our technical teams are working to restore normal service as quickly as possible. We will keep you informed and provide further updates as soon as new information becomes available.  Kind regards, Computop Client Implementation and Operations Always stay tuned - https://computop.statuspage.io ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 96050 Bamberg, GERMANY Phone: +49 951 980 0939 Email: helpdesk@computop.com Web: www.computop.com Managing Directors: Kenneth M. Overgaard-Nielsen, Thomas Egglseder Bamberg Local Court: HRB 7006
Service Degradation Notification – NetsDCC
minor Observed active window 13h 14m

View incident details and source

Started:

DCC
investigating
Dear Customer, We continue to investigate the service degradation and will provide further updates as soon as additional information becomes available. Kind regards, Computop Client Implementation and Operations Always stay tuned - https://computop.statuspage.io ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 96050 Bamberg, GERMANY Phone: +49 951 980 0939 Email: helpdesk@computop.com Web: www.computop.com Managing Directors: Kenneth M. Overgaard-Nielsen, Thomas Egglseder Bamberg Local Court: HRB 7006
investigating
Dear Customer, We are currently experiencing a service degradation and are actively investigating the cause. Our technical teams are working to restore normal service as quickly as possible. We will keep you informed and provide further updates as soon as new information becomes available.  Kind regards, Computop Client Implementation and Operations Always stay tuned - https://computop.statuspage.io ____________________________________ Computop Paygate GmbH Schwarzenbergstraße 4 96050 Bamberg, GERMANY Phone: +49 951 980 0939 Email: helpdesk@computop.com Web: www.computop.com Managing Directors: Kenneth M. Overgaard-Nielsen, Thomas Egglseder Bamberg Local Court: HRB 7006

Legacy Incident Archive

24 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

June 2026
Paygate Störung / Paygate External Disruption - Data Center
critical Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Dear customers, UPDATE: All Systems working fine again since 10.24pm. Issue still under investigating, waiting for feedback from datacenter. We received a response from our datacenter provider. The issue seems to be identified and they are working with high pressure on a solution. Computop aims to provide you with an update on this subject-matter as soon as we have more information. Kind regards,   Computop Client Implementation and Operations ~~~~~~~~~~~~~~~ Sehr geehrte Geschäf...
External Disruption / Externe Störung - PayByLink / Paytweak
major Source not attested
Last archived state: resolved
View archived record details
investigating
Dear customers, Our monitoring systems indicate an incident of the mentioned service. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. Kind regards, Computop Client Implementation and Operations ~~~~~...
Disruption / Störung Services - Smart Data Report - verzögerte Bereitstellung - delayed provision
major Source not attested
Last archived state: resolved
View archived record details
investigating
Dear customers, Our monitoring systems are still detecting a delay to the service referred to in the subject line, therefore we are unable to provide you with a Smart Data Report today. The report for June 11 2026 will be sent tomorrow. Kind regards, Computop Client Implementation and Operations ~~~~~~~~~~~~~~~ Sehr geehrte Geschäftspartner, unsere Überwachungssysteme registrieren derzeit weiterhin eine Verzögerung für den im Betreff genannten Service und daher können wir heute k...
investigating
Dear customers, Our monitoring systems indicate an incident of the mentioned service and Smart Data report will be made available at a later date. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. Kind reg...
External Disruption / Externe Störung - Ratepay
critical Source not attested
Last archived state: resolved
View archived record details
investigating
Dear customers, our monitoring systems indicate an external incident for the mentioned payment method / system. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. In the meantime, we recommend that you forwa...
External Disruption / Externe Störung - Acquirer NEXI EPA File - Computop Settlement File
major Source not attested
Last archived state: resolved
View archived record details
investigating
Dear customers, Our monitoring systems indicate an incident of the mentioned service since June 4th. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. Kind regards, Computop Client Implementation and Ope...
May 2026
External Disruption / Externe Störung - Credit Card via Nexi
critical Source not attested
Last archived state: resolved
View archived record details
investigating
Dear customers, our monitoring systems indicate an external incident for the mentioned payment method / system. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. In the meantime, we recommend that you forwa...
External Disruption / Externe Störung - IFSF
critical Source not attested
Last archived state: resolved
View archived record details
investigating
Dear customers, our monitoring systems indicate an external incident for the mentioned payment method. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. In the meantime, we recommend that you forward this i...
Disruption / Störung Services - Paytweak
major Source not attested
Last archived state: resolved
View archived record details
investigating
Dear customers, Our monitoring systems indicate an incident of the mentioned service. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. Kind regards, Computop Client Implementation and Operations ~~~~~...
External Disruption / Externe Störung - Paytweak
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Dear customers, our monitoring systems indicate an external incident for the mentioned payment method / system. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. In the meantime, we recommend that you forwa...
Paygate Störung / Paygate Disruption - Paytweak
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Dear customers, Our monitoring systems indicate an incident for the Paygate. Our technical emergency team is currently investigating this incident and is continuously analysing the system behaviour. We will continue to review the incident and will update you on the matter as soon as we have more information. Computop aims to provide you with an update on this subject-matter as soon as we have more information. Kind regards,   Computop Client Implementation and Operations ~~~~~~~~~~~~~...
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