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CommCare HQ Outage History

Daily provider-status observations and published incident history for CommCare HQ.

Operational

CommCare HQ is operational. Verified . Official provider source.

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100% of 37 verified observed days had no reported provider issue

90-Day Trend

Jul 3Sep 30

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 100% 30 0

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 2 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.

Legacy Incident Archive

4 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Degraded performance on www.commcarehq.org
major Source not attested
Last archived state: resolved
View archived record details
Form Builder App Release Management Form Submissions Project Reporting Core Functionality
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
July 2026
Degraded performance on www.commcarehq.org affecting application sync and restores
Source not attested
Last archived state: resolved
View archived record details
monitoring
Dear Users, Performance and normal system function is Operational. We apologize for the inconvenience and thank you for your patience as we worked to resolve the issue.
monitoring
Dear Users, With the fixes applied so far, we have seen some improvement, but the issue has not been fully resolved. We are continuing to actively work on this and will share another update as soon as we have more information. Thank you for your patience.
investigating
Dear Users, We are currently applying a temporary fix to help mitigate the impact on form submissions and syncs. We are continuing to work on identifying the root cause and will share another update as soon as we have more information. Thank you for your patience.
investigating
Dear Users, We are continuing to investigate this issue. While an initial fix was implemented and showed some improvement, we are still seeing impact on form submissions and syncs. Our team is actively working to fully resolve this and will share the next update as soon as we have more information. Thank you for your patience.
monitoring
Dear Users, We have identified the root cause of the issue and have implemented a fix. Submission rates are already showing improvement. We are continuing to monitor closely and will update you once the issue is fully resolved.
investigating
Dear Users, We are still actively investigating the issue impacting form submissions and data syncs with CommCare HQ. Our development team is continuing to work on identifying the root cause and we will share another update as soon as we have more information.
investigating
We are continuing to investigate this issue.
investigating
Dear Users, We are currently experiencing an issue where mobile and webapp users may face delays or failures when submitting forms, syncing data, or logging in to CommCare for the first time. We are investigating this as a high priority and will provide an update as soon as we have more information. Thank you for your patience.
May 2026
Degraded performance on www.commcarehq.org affect mobile sync and restores
major Source not attested
Last archived state: resolved
View archived record details
monitoring
Dear Users, We've identified the issue and are continuing to monitor the situation to ensure platform stability. As of now, our services have recovered, but we will be sure to update you should anything change. Thanks for your patience!
monitoring
We are beginning to see a recovery of services and will continue monitoring to ensure full stability. We will continue to keep you up to date with any new information.
investigating
Dear Users, We are currently experiencing an issue where some mobile users are unable to sync their device with the CommCare server, and are prompted to try again later. We are investigating this issue as a high priority and will reach out with any further information as soon as possible.
April 2026
CommCare HQ Unexpected Downtime
critical Source not attested
Last archived state: resolved
View archived record details
monitoring
Dear Users, We've observed a full recovery of all services and are continuing to monitor the stability of the platform to ensure no further issues. Thank you for your patience here!
investigating
Dear Users, We are still investigating this issue and will continue to keep you updated with the status of our investigation. Thank you for your patience.
investigating
Dear Users, CommCare HQ is back up and we are still investigating the issue. We will continue to monitor performance closely and share updates on the progress. Thank you for your patience.
investigating
Dear User, We are currently experiencing a full outage affecting CommCare HQ . Users may be unable to access the platform. We are investigating the issue right now and hope to be fully online soon.
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