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CommCare HQ Outage History

Uptime record, past incidents, and downtime history for CommCare HQ.

Checking current status...
95.7% uptime over 46 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✓

90-Day Trend

Mar 28May 12

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 91.7% 12 1
April 2026 96.7% 30 1
March 2026 100% 4 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 46 Days)

Mar 28 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Degraded performance on www.commcarehq.org affect mobile sync and restores
major

Started: May 8, 12:34 AM

monitoring
Dear Users, We've identified the issue and are continuing to monitor the situation to ensure platform stability. As of now, our services have recovered, but we will be sure to update you should anything change. Thanks for your patience!
May 8, 1:43 AM
monitoring
We are beginning to see a recovery of services and will continue monitoring to ensure full stability. We will continue to keep you up to date with any new information.
May 8, 1:07 AM
investigating
Dear Users, We are currently experiencing an issue where some mobile users are unable to sync their device with the CommCare server, and are prompted to try again later. We are investigating this issue as a high priority and will reach out with any further information as soon as possible.
May 8, 12:34 AM
April 2026
CommCare HQ Unexpected Downtime
critical

Started: Apr 15, 2:21 PM

monitoring
Dear Users, We've observed a full recovery of all services and are continuing to monitor the stability of the platform to ensure no further issues. Thank you for your patience here!
Apr 15, 3:38 PM
investigating
Dear Users, We are still investigating this issue and will continue to keep you updated with the status of our investigation. Thank you for your patience.
Apr 15, 3:08 PM
investigating
Dear Users, CommCare HQ is back up and we are still investigating the issue. We will continue to monitor performance closely and share updates on the progress. Thank you for your patience.
Apr 15, 2:37 PM
investigating
Dear User, We are currently experiencing a full outage affecting CommCare HQ . Users may be unable to access the platform. We are investigating the issue right now and hope to be fully online soon.
Apr 15, 2:21 PM
View live status for CommCare HQ Browse all services