Degraded performance on CommCare HQ: Outgoing SMS failing due to a Syniverse SMS gateway issue
View the provider incident record →Current answer
CommCare HQ experienced a minor incident: Degraded performance on CommCare HQ: Outgoing SMS failing due to a Syniverse SMS gateway issue. ServiceAlert observed recovery on Oct 5, 2026.
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Incident Lifecycle
Affected Components
SMS / Messaging
SMS / Messaging
SMS / Messaging
Incident Timeline
Identified
We are currently experiencing an issue on CommCare HQ where outgoing SMS sent through our third-party SMS gateway vendor, Syniverse, are failing to send. Affected messages show a status of "Error – Gateway error" in Messaging reports.
Our investigation shows that the issue is on Syniverse's side. We have shared diagnostic information and are working with them to get this resolved.
We apologize for the inconvenience and will share further updates here as they become available.
Our investigation shows that the issue is on Syniverse's side. We have shared diagnostic information and are working with them to get this resolved.
We apologize for the inconvenience and will share further updates here as they become available.
Oct 2, 2026 at 6:42 AM UTC
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