Current answer
CommCare HQ experienced a minor incident: Degraded performance on CommCare HQ. ServiceAlert observed recovery on Oct 1, 2026.
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Incident Lifecycle
Affected Components
Form Builder
Form Builder
Form Builder
App Release Management
App Release Management
App Release Management
User Management
User Management
User Management
Project Reporting
Project Reporting
Project Reporting
Bulk Case Import
Bulk Case Import
Bulk Case Import
Web Apps
Core Functionality
Web Apps
Web Apps
Core Functionality
Core Functionality
Incident Timeline
Identified
We are investigating an issue causing 500 Internal Server Errors on CommCare HQ for non-admin users on Advanced and Enterprise plans. The root cause has been identified, and a fix is currently being deployed across all environments, which is expected to complete within the next 60 minutes.
Oct 1, 2026 at 8:10 AM UTC
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