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Cohesity Helios Outage History

Uptime record, past incidents, and downtime history for Cohesity Helios.

Checking current status...
0% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Mar 30Jun 27

Monthly Uptime

Month Uptime Days Tracked Days with Issues
June 2026 0% 27 27
May 2026 0% 31 31
April 2026 0% 30 30
March 2026 0% 3 3

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Mar 29 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

June 2026
Helios Gov & CCS Gov Impact
major

Started: Jun 3, 6:35 PM

monitoring
We have deployed a fix to address the issue and are closely monitoring the situation to ensure stability. We will continue to keep you updated as we confirm full resolution. Thank you for your patience.
Jun 4, 12:12 AM
investigating
We have identified the root cause of the current outage and our team is actively working toward a resolution. This issue affects only CCS customers on Helios Gov. Customers managing on-premises clusters through Helios Gov are not impacted and can continue operating normally. We will share a further update as soon as one is available. We appreciate your patience.
Jun 3, 7:45 PM
investigating
We want to let you know that we are encountering issues with our Helios service. As a result of this you might experience frequent logout in the Management portal and device connector service. We are aggressively working to resolve the issues. We apologize for any inconvenience.
Jun 3, 6:35 PM
May 2026
Stale Activity Page and Reporting Data on Helios
minor

Started: May 13, 3:22 PM

monitoring
Some parts of the Helios platform, including the Activity Page and Reports, may display delayed or stale information due to recent system maintenance. Your data is safe we're actively re-syncing everything and will update you as soon as services are fully restored. Thank you for your patience.
May 13, 3:22 PM
CCS AWS Availability Zone incident on US-EAST-1 - minor impact

Started: May 8, 6:04 PM

monitoring
AWS has notified us of some impacted nodes on specific availability zones in US-EAST-1 clusters. All backups are still running on impacted clusters. Cohesity has added more infrastructure to mitigate this issue, but backup jobs may run longer than expected. AWS expects to be restored to full capacity within a day.
May 8, 6:04 PM
Stale Activity Page and Reporting Data on Helios
minor

Started: May 6, 11:30 AM

monitoring
We identified some infrastructure issues and are currently replaying system data to ensure everything is up to date. As a result, some screens like Activity Page, Reporting etc. may show stale or delayed information. We're working to get everything synced as quickly as possible and appreciate your patience!
May 6, 11:30 AM
April 2026
SSO authentication
major

Started: Apr 30, 6:32 PM

identified
The issue has been identified and a fix is being implemented.
Apr 30, 9:57 PM
investigating
We want to let our customers know that we are currently working on an intermittent issue with logging into Helios via SSO integration. We are actively working to resolve the problem and will keep you updated on our progress.
Apr 30, 6:32 PM
March 2026
CCS impacted in AWS UAE region
major

Started: Mar 2, 10:26 AM

investigating
We are continuing to investigate this issue.
Jun 3, 7:49 PM
investigating
We continue to work with the AWS team to address issues in ME-Central-1 & ME-South-1 regions. We will continue to provide updates as we get more from our cloud provider.
Mar 5, 5:26 PM
investigating
We are closely working with the AWS team to address issues in ME-Central-1 & ME-South-1 regions. We will continue to provide updates as we get more from our cloud provider.
Mar 3, 10:53 AM
investigating
We are currently experiencing an impact to our backend infrastructure in AWS ME-Central-1 region due to operational issues with our primary cloud provider (AWS). Our team is actively monitoring the situation and working to minimize any disruption. We will share updates here as soon as we have more information on resolution and restored availability
Mar 2, 10:26 AM
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