CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Dublin Cloud location.
The PaaS panel in our WebApp is not accessible. We are working on restoring its availability.
Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
CloudSigma would like to inform you that the chat system is available. Work on the ticketing system is ongoing, as tickets can't be opened from the WebApp.
Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
Thank you for your patience and understanding.
investigating
Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system, and we are working on resolving the issue.
At the moment, we are unable to accept and process chats. Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
Cloudsigma would like to inform you that the network connectivity issues affecting the Manila location are still ongoing, and the incident remains under investigation.
We continue to monitor the situation and will provide further information as soon as additional details become available.
We apologize for the continued disruption and appreciate your patience and understanding.
investigating
Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. As a result, WebApp and virtual machines within this network may be intermittently unreachable.
Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience.
CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Perth location. There is no impact on running Virtual Machines on the cloud.
Our administrators are working to resolve it as soon as possible.
CloudSigma would like to inform you that we are currently experiencing a minor API issue causing virtual machines to appear as unavailable in the WebApp.
IMPACT:
There is no impact on already existing/running virtual machines or network connectivity. However, affected virtual machines may temporarily be unavailable for management actions, including stopping or editing the machines.
Our Operations team is actively working to resolve the issue and restore normal functionality as soon as possible. We will provide further updates as more information becomes available.
CloudSigma would like to inform you that the network issue affecting the clouds has been addressed. Operations is monitoring the situation to ensure there are no further occurrences.
We apologise for the inconvenience caused.
investigating
CloudSigma would like to inform you that we are facing a network issue affecting the Geneva & Zurich clouds. The team is looking into the matter.
We appologies for the inconvenience caused.
We would like to inform you that the issue was fixed for the Geneva cloud. There is a small number of virtual drives showing in an "unavailable" state in the Zurich cluster.
identified
There was an unexpected simultaneous reboot of devices within the cloud network. That resulted in network loss for all storage nodes within the cloud. Most of the virtual drives were returned to an active state, but there are still virtual drives shown in an "unavailable" state. We are working on restoring the storage operations for all virtual drives in the cluster.
investigating
CloudSigma would like to inform you that we are currently experiencing a network outage in our Zurich and Geneva clusters.
Connectivity has been restored, and we are working on recovering the rest of the services in the cloud.
Please excuse us for the caused inconvenince.
CloudSigma would like to inform you that we are currently experiencing an issue affecting the PaaS platform in our Geneva cloud location.
The PaaS panel in the WebApp is currently inaccessible. Our Operations team is actively working to restore PaaS availability, and we will provide further updates as soon as more information becomes available.
Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding.
CloudSigma would like to inform you that we are currently experiencing connectivity issues with one of our upstream ISPs.
The issue appears to be related to routing, with the majority of the packet loss observed on traffic originating from Europe. The affected locations are Clark and Manila2.
Our team is working with the ISP to investigate and resolve the issue. We will provide further updates as soon as more information becomes available.
CloudSigma would like to inform you that we are currently experiencing an issue affecting the PaaS platform in our Clark cloud location.
The PaaS panel in the WebApp is currently inaccessible. Our Operations team is actively working to restore PaaS availability, and we will provide further updates as soon as more information becomes available.
Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding.
Legacy Incident Archive
22 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
[CAI] Unavailable WebApp
majorSource not attested
Last archived state: resolved
View archived record details
investigating
CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. Not all running services and machines are impacted by this issue.
Our administrators are working to resolve it as soon as possible.
[CAI] Unavailable WebApp
majorSource not attested
Last archived state: resolved
View archived record details
investigating
CloudSigma would like to inform you that the issue affecting our CAI location is still ongoing.
The issue has been identified as related to an upstream ISP connectivity problem, which is currently affecting access to the CAI location and the services hosted within it. As a result, access to services in this location is currently disrupted.
Our team is actively working to restore normal routing and connectivity as soon as possible.
We will continue to provide updates as more information bec...
investigating
CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. Not all running services and machines are impacted by this issue.
Our administrators are working to resolve it as soon as possible.
