CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Dublin Cloud location.
The PaaS panel in our WebApp is not accessible. We are working on restoring its availability.
Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
CloudSigma would like to inform you that the chat system is available. Work on the ticketing system is ongoing, as tickets can't be opened from the WebApp.
Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
Thank you for your patience and understanding.
investigating
Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system, and we are working on resolving the issue.
At the moment, we are unable to accept and process chats. Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
Cloudsigma would like to inform you that the network connectivity issues affecting the Manila location are still ongoing, and the incident remains under investigation.
We continue to monitor the situation and will provide further information as soon as additional details become available.
We apologize for the continued disruption and appreciate your patience and understanding.
investigating
Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. As a result, WebApp and virtual machines within this network may be intermittently unreachable.
Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience.
CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Perth location. There is no impact on running Virtual Machines on the cloud.
Our administrators are working to resolve it as soon as possible.
CloudSigma would like to inform you that we are currently experiencing a minor API issue causing virtual machines to appear as unavailable in the WebApp.
IMPACT:
There is no impact on already existing/running virtual machines or network connectivity. However, affected virtual machines may temporarily be unavailable for management actions, including stopping or editing the machines.
Our Operations team is actively working to resolve the issue and restore normal functionality as soon as possible. We will provide further updates as more information becomes available.
CloudSigma would like to inform you that the network issue affecting the clouds has been addressed. Operations is monitoring the situation to ensure there are no further occurrences.
We apologise for the inconvenience caused.
investigating
CloudSigma would like to inform you that we are facing a network issue affecting the Geneva & Zurich clouds. The team is looking into the matter.
We appologies for the inconvenience caused.
We would like to inform you that the issue was fixed for the Geneva cloud. There is a small number of virtual drives showing in an "unavailable" state in the Zurich cluster.
identified
There was an unexpected simultaneous reboot of devices within the cloud network. That resulted in network loss for all storage nodes within the cloud. Most of the virtual drives were returned to an active state, but there are still virtual drives shown in an "unavailable" state. We are working on restoring the storage operations for all virtual drives in the cluster.
investigating
CloudSigma would like to inform you that we are currently experiencing a network outage in our Zurich and Geneva clusters.
Connectivity has been restored, and we are working on recovering the rest of the services in the cloud.
Please excuse us for the caused inconvenince.
CloudSigma would like to inform you that we are currently experiencing an issue affecting the PaaS platform in our Geneva cloud location.
The PaaS panel in the WebApp is currently inaccessible. Our Operations team is actively working to restore PaaS availability, and we will provide further updates as soon as more information becomes available.
Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding.
CloudSigma would like to inform you that we are currently experiencing connectivity issues with one of our upstream ISPs.
The issue appears to be related to routing, with the majority of the packet loss observed on traffic originating from Europe. The affected locations are Clark and Manila2.
Our team is working with the ISP to investigate and resolve the issue. We will provide further updates as soon as more information becomes available.
CloudSigma would like to inform you that we are currently experiencing an issue affecting the PaaS platform in our Clark cloud location.
The PaaS panel in the WebApp is currently inaccessible. Our Operations team is actively working to restore PaaS availability, and we will provide further updates as soon as more information becomes available.
Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding.
Legacy Incident Archive
22 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
[CAI] Unavailable WebApp
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. Not all running services and machines are impacted by this issue.
Our administrators are working to resolve it as soon as possible.
July 2026
[MNL] Network Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. As a result, WebApp and virtual machines within this network may be intermittently unreachable.
Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience.
[MNL] Network Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. As a result, WebApp and virtual machines within this network may be intermittently unreachable.
Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience.
[CAI] Unavailable WebApp
majorSource not attested
Last archived state: resolved
View archived record details
investigating
CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. Not all running services and machines are impacted by this issue.
Our administrators are working to resolve it as soon as possible.
[DUB] Unavailable hosts
minorSource not attested
Last archived state: resolved
View archived record details
investigating
CloudSigma would like to inform you that currently, we are experiencing an issue affecting some of our compute hosts in the Dublin cloud location. The running machines remain operational, but they may show as "unavailable," which could prevent actions such as stopping, starting, or cloning them. Our administrators are working to resolve it as soon as possible.
[MNL2] Degraded Network Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Manila 2 Cloud location. In consequence, the WebApp is not available at the moment.
Please accept our apologies for the inconvenience caused. Our adminsitrators are currently investigating the root cause to solve the issue as soon as possible.
June 2026
[MNL] Web VNC unavailable
minorSource not attested
Last archived state: resolved
View archived record details
investigating
CloudSigma would like to inform you that the WebVNC feature through the "Display VNC" button in the CloudSigma WebApp in Manila 1 cloud is location is unavailabe. VNC is still usable via the "VNC URL" feature with 3rd party clients.
Our team is actively investigating the matter. Thank you for your patience and understanding.
[MTY] Unavailable hosts
minorSource not attested
Last archived state: resolved
View archived record details
investigating
CloudSigma would like to inform you that currently, there is degraded performance of the platform in the Monterrey cloud location, and some VMs may experience a delay in I/O operations and even a state of kernel wait.
Our team is actively working to restore the services as quickly as possible.
We will continue to provide updates as more information becomes available.
investigating
CloudSigma would like to inform you that we are currently experiencing an intermittent issue affecting some of our hosts in the Monterrey cloud location. No customer VMs are affected.
Our team is actively working to restore the affected hosts as quickly as possible.
We will continue to provide updates as more information becomes available.
[FRA] API Degraded Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
CloudSigma would like to inform you that currently, we are experiencing an issue affecting some of our compute hosts in the Frankfurt cloud location. The running machines remain operational, but they may show as Unavailable, which could prevent actions such as stopping, starting, or cloning them. Our administrators are working to resolve it as soon as possible.
May 2026
[FRA] Inaccessible PaaS Panels
minorSource not attested
Last archived state: resolved
View archived record details
investigating
CloudSigma would like to inform you that we are currently experiencing issues with the PaaS Panels in the Frankfurt Cloud location.
Our Operations teams are working on resolving the situation. Updates will be announced as soon as provided. Please accept our sincere apologies for any inconvenience caused.
