CloudSigma would like to inform you that we are currently experiencing issues with the PaaS in the Dublin Cloud location.
The PaaS panel in our WebApp is not accessible. We are working on restoring its availability.
Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.
CloudSigma would like to inform you that the chat system is available. Work on the ticketing system is ongoing, as tickets can't be opened from the WebApp.
Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
Thank you for your patience and understanding.
investigating
Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system, and we are working on resolving the issue.
At the moment, we are unable to accept and process chats. Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.
We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.
Cloudsigma would like to inform you that the network connectivity issues affecting the Manila location are still ongoing, and the incident remains under investigation.
We continue to monitor the situation and will provide further information as soon as additional details become available.
We apologize for the continued disruption and appreciate your patience and understanding.
investigating
Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. As a result, WebApp and virtual machines within this network may be intermittently unreachable.
Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience.
CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Perth location. There is no impact on running Virtual Machines on the cloud.
Our administrators are working to resolve it as soon as possible.
CloudSigma would like to inform you that we are currently experiencing a minor API issue causing virtual machines to appear as unavailable in the WebApp.
IMPACT:
There is no impact on already existing/running virtual machines or network connectivity. However, affected virtual machines may temporarily be unavailable for management actions, including stopping or editing the machines.
Our Operations team is actively working to resolve the issue and restore normal functionality as soon as possible. We will provide further updates as more information becomes available.
CloudSigma would like to inform you that the network issue affecting the clouds has been addressed. Operations is monitoring the situation to ensure there are no further occurrences.
We apologise for the inconvenience caused.
investigating
CloudSigma would like to inform you that we are facing a network issue affecting the Geneva & Zurich clouds. The team is looking into the matter.
We appologies for the inconvenience caused.
We would like to inform you that the issue was fixed for the Geneva cloud. There is a small number of virtual drives showing in an "unavailable" state in the Zurich cluster.
identified
There was an unexpected simultaneous reboot of devices within the cloud network. That resulted in network loss for all storage nodes within the cloud. Most of the virtual drives were returned to an active state, but there are still virtual drives shown in an "unavailable" state. We are working on restoring the storage operations for all virtual drives in the cluster.
investigating
CloudSigma would like to inform you that we are currently experiencing a network outage in our Zurich and Geneva clusters.
Connectivity has been restored, and we are working on recovering the rest of the services in the cloud.
Please excuse us for the caused inconvenince.
CloudSigma would like to inform you that we are currently experiencing an issue affecting the PaaS platform in our Geneva cloud location.
The PaaS panel in the WebApp is currently inaccessible. Our Operations team is actively working to restore PaaS availability, and we will provide further updates as soon as more information becomes available.
Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding.
CloudSigma would like to inform you that we are currently experiencing connectivity issues with one of our upstream ISPs.
The issue appears to be related to routing, with the majority of the packet loss observed on traffic originating from Europe. The affected locations are Clark and Manila2.
Our team is working with the ISP to investigate and resolve the issue. We will provide further updates as soon as more information becomes available.
CloudSigma would like to inform you that we are currently experiencing an issue affecting the PaaS platform in our Clark cloud location.
The PaaS panel in the WebApp is currently inaccessible. Our Operations team is actively working to restore PaaS availability, and we will provide further updates as soon as more information becomes available.
Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding.
Legacy Incident Archive
22 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
[RUH] Degraded Network Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We would like to inform you that a network issue in our Riyadh cloud location has reoccurred. This is currently resulting in degraded performance and packet loss.
We sincerely apologise for the inconvenience. Our team is actively investigating the issue and taking steps to restore full functionality as quickly as possible.
[RUH] Network Issues
majorSource not attested
Last archived state: resolved
View archived record details
investigating
CloudSigma would like to inform you that the issue affecting our WebApp has subsided. We are still observing packet loss on the cloud and are in contact with our service provider to investigate the matter further.
Thank you for your patience and understanding on the matter.
investigating
CloudSigma would like to inform you that we are facing issues with the Riyadh webapp being unavailable. We are investigating the cause of the issue. Virtual machines on the cloud are not reachable.
We apologize for any inconvenience caused. Our operations team is investigating the matter
[MTY] Unavailable hosts
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
CloudSigma would like to inform you that the affected hosts in the Monterrey cloud location are operational.
Our team continues to monitor and review the environment to ensure platform stability following the incident.
We will provide further updates if additional information becomes available.
identified
CloudSigma would like to inform you that we are currently experiencing an issue affecting some of our vhosts in the Monterrey cloud location.
Our team is actively working to restore the affected hosts as quickly as possible.
We will continue to provide updates as more information becomes available.
April 2026
[RUH] WebApp Issue
minorSource not attested
Last archived state: resolved
View archived record details
identified
CloudSigma would like to inform you that the WebApp availability issues in the Riyadh cloud location are related to a Cloudflare incident.
There is no impact on any of the existing servers, drives, or networking. Only the WebPanels are affected by this incident.
Please find the status page of Cloudflare:https://www.cloudflarestatus.com/incidents/yg4t0swj39fg
investigating
CloudSigma would like to inform you that we are facing a performance issue with the API in the Riyadh cloud location. Users may experience issues with WebApp logging out user session and with resources appearing as unavailable. There is no impact to running Virtual Machines on the cloud
Our Operations Team is looking into the matter. We apologize for any inconvenience caused.
[RUH] Degraded API Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
CloudSigma would like to inform you that we are facing a performance issue with the API in the Riyadh cloud location. Users may experience issues with WebApp logging out user session and with resources appearing as unavailable. There is no impact to running Virtual Machines on the cloud
Our Operations Team is looking into the matter. We apologize for any inconvenience caused.
[RUH] Degraded API Performance
minorSource not attested
Last archived state: resolved
View archived record details
investigating
CloudSigma would like to inform you that the API performance issues in the Riyadh cloud locations have now been resolved. During the incident, users may have experienced issues with WebApp going in and out of availability.
If you continue to experience any issues, please do not hesitate to report them to our support team. We apologize for any inconvenience caused.
investigating
CloudSigma would like to inform you that we are facing a performance issue with the API in the Riyadh cloud location. Users may experience issues with WebApp going in and out of availability; there is no impact to running Virtual Machines on the cloud
Our Operations Team is looking into the matter. We apologize for any inconvenience caused.
[ZRH] Degraded API Performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
CloudSigma would like to inform you that we are facing a performance issue with the API in the ZRH cloud location. Users may experience interruptions and VMs going in and out of availability. Our Operations Team is looking into the matter. We apologize for any inconvenience caused.
[GVA][ZRH] Degraded API Performance
minorSource not attested
Last archived state: resolved
View archived record details
identified
CloudSigma would like to inform you that the API performance issue in the ZRH cloud location has been resolved.
During the incident, users may have experienced issues with API operations, as well as virtual machines getting stuck in stopping or starting states, and instances appearing as unavailable.
We are still working on resolving a separate issue affecting the GVA location.
We apologize for any inconvenience caused.
investigating
CloudSigma would like to inform you that we are facing a performance issue with the API in the GVA & ZRH cloud locations. Users may experience interruptions and VMs going in and out of availability.
Our Operations Team is looking into the matter. We apologize for any inconvenience caused.
[MNL] Network Issue
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Cloudsigma would like to inform you that we are currently experiencing network connectivity issues affecting our Manila location. As a result, WebApp and virtual machines within this network may be intermittently unreachable.
Our teams are actively working on mitigation measures to restore normal service. We will continue to monitor the situation closely and provide updates as more information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience.
[CAI] Unavailable WebApp
majorSource not attested
Last archived state: resolved
View archived record details
identified
CloudSigma would like to inform you that the issue affecting the CAI location is related to an upstream ISP connectivity problem which may lead to limited or unavailable access to the platform, including the WebApp and API (UI/MI).
Our team is actively working to restore normal routing and connectivity as soon as possible.
We will continue to provide updates as more information becomes available.
We apologize for any inconvenience and appreciate your patience.
investigating
CloudSigma would like to inform you that currently, we are experiencing an issue with the availability of the web application in our Cairo location. Not all running services and machines are impacted by this issue.
Our administrators are working to resolve it as soon as possible.
