Data Collection - Amazon Web Services (AWS)Data Collection - Microsoft AzureData Collection - Google Cloud Platform (GCP)
identified
We have implemented a fix for this issue and confirmed that data is fully processed for some customers. We continue to monitor the progress to ensure that all data is being processed.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Reports Failing to Load and Data Processing Delays in EU Region
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Only Snowflake Account Sync is affected. While this is unresolved, Cloudability will not pick up newly created Snowflake accounts, and details for existing accounts are no longer refreshed. The Snowflake credential shows a 'X' against the list accounts permission 'snowflake.list.accounts'
Snowflake Cost jobs are not affected. Cost data continues to be ingested, processed and loaded as normal, and cost dashboards remain accurate.
Once the view is corrected, Account Sync resumes automatically on the next cycle and picks up anything added in the meantime.
Reference Document : https://docs.snowflake.com/en/release-notes/bcr-bundles/un-bundled/bcr-2399
Data Collection - Microsoft AzureData Collection - Microsoft AzureData Collection - Microsoft AzureData Collection - Microsoft AzureData Collection - Microsoft AzureData Collection - Microsoft AzureData Collection - Microsoft Azure
monitoring
The brief issue with inflated amortized cost figures reported in Cloudability was caused by incorrect data provided by Microsoft Azure. Data is now recovering following the most recent ingestion from Azure, and cost figures should return to expected values as new data continues to come in. No action is required within Cloudability at this time.
If you were impacted by this discrepancy and require a correction or explanation for the affected period, please open a support case directly with Az...
investigating
We are currently investigating the issue. In the meantime, we also request customers to reach out to the Azure Support team to raise their concerns.
APILogin/SSO (Frontdoor)Web AppReportingContainer InsightsAdvanced Containers (powered by Kubecost)Anomaly DetectionScorecardsResource InventoryCommitmentsSavings AutomationRightsizingAutomationFinancial PlanningWorkload PlanningMSPData Collection - Amazon Web Services (AWS)Data Collection - Microsoft AzureData Collection - Google Cloud Platform (GCP)Data Collection - IBM Cloud (IBM)Data Collection - Oracle Cloud Infrastructure (OCI)Data Collection - DatadogData Collection - New RelicDaily MailReport ExportsSaved Reports
monitoring
Application services in the Middle East region are currently unavailable due to an ongoing issue with AWS infrastructure. If you have questions regarding service availability or timelines, please reach out directly to your Customer Success Manager (CSM). For infrastructure-level updates, please refer to the AWS Middle East Status Page for the latest information. https://health.aws.amazon.com/health/status
Legacy Incident Archive
20 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Any runs of Cloudability Datalink connectors are resulting in inaccurate data at present in Cost Transparency/TBM Studio
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are actively monitoring customer environments. Mitigation steps for affected customers have been completed or are in progress. A permanent fix is scheduled for deployment on Monday.
investigating
We are currently investigating this issue.
Cloudability is experiencing intermittent load delays across all regions
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
May 2026
Commitment Recommendations is not populating for AWS and Azure
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
AU/EU Region: Advanced Containers is Inaccessible
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Our team continues to make progress toward a fix for this issue.
identified
Our team is still working on the fix.
identified
We've identified an issue that is preventing access to Advanced Containers in the AU and EU regions. Our team is working to resolve this issue with an evolving target of 8 PM PT tomorrow May 12th for the fix.
Unexpected Reserved Instances Displayed in Cloudability
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Engineering has implemented a fix to resolve this issue. We will be placing this ticket in monitoring state prior to closing.
identified
We are continuing to work on a fix for this issue.
identified
Engineering has identified the issue and is working on a change to remediate the issue.
investigating
Engineering is narrowing in on a probable cause tied to a recent change in the US production environment. Investigation and remediation are in progress. Further updates to follow.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Cloudability is actively investigating an issue where Reserved Instance commitments are being displayed that do not match a customer's actual AWS environment. This is also triggering underutilization and expiration alert emails for RIs that should not be reported on.
Some Dashboard Reports and API Tools May Report Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
April 2026
MSP Provider with no CLI-beta flag enabled, there will be a data delay in Apptio BI and Cloudability of all the End Consumers.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue is resolved. Data will be refreshed within 24 hours.
investigating
We are currently investigating this issue.
Users may see errors in the Commitment Recommendations screen
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Multi Currency Service (MCS) Issue
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with MCS loading.
March 2026
Applications are slow or fail to load due to AWS outage in Middle East (ME) region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Service restoration activities in the AWS ME‑Central and ME‑South regions remain in progress. At this time, AWS has not provided an estimated timeline for full recovery, as restoration depends on repairing the underlying physical infrastructure.
AWS has issued guidance strongly recommending that customers operating in the Middle East immediately migrate to alternate AWS regions to minimize the risk of data loss. In alignment with this direction, IBM advises all customers with tenants hos...
investigating
The Apptio Engineering team is actively collaborating with the AWS team to further investigate the issue.
investigating
We are continuing to investigate this issue.
investigating
We are seeing issues with the application loading. We are investigating the issue.
