Cloudability Outage History
Uptime record, past incidents, and downtime history for Cloudability.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 0% | 15 | 15 |
| July 2026 | 0% | 31 | 31 |
| June 2026 | 0% | 30 | 30 |
| May 2026 | 0% | 15 | 15 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Cloudability Reports, Dashboards, Rightsizing, and Containers pages Down
Started: Aug 12, 4:11 PM
monitoring
A fix has been implemented and we are monitoring the results.
Aug 12, 4:48 PM
investigating
We are currently investigating an issue with reports and dashboards, Rightsizing, and Containers not loading. Other parts of the application may be impacted as well.
Aug 12, 4:11 PM
July 2026
US Frontdoor authentication errors
Started: Jul 27, 5:18 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jul 27, 5:34 PM
investigating
We are investigating an issue with the IBM Verify service which is resulting in failed authentication through Frontdoor.
Jul 27, 5:18 PM
AWS - Incorrect Cost and Usage Report
Started: Jul 17, 2:49 PM
monitoring
AWS Status: Work to backfill corrected cost and usage estimates is ongoing but moving slower than expected. AWS has noted that accounts have already recovered with accurate data, and they anticipate all affected accounts will be restored by July 19, 12:00 AM PDT.
Cloudability Status: The Cloudability ingestion process is expected to finish 24 hours after AWS completes its recovery.
Unless otherwise noted, we anticipate full recovery of Cloudability data by July 20, 12:00 AM PDT.
AWS Status...
Jul 17, 9:17 PM
identified
Amazon has identified the root cause and mitigated the underlying issue causing incorrect estimated cost and usage data to be displayed in the Billing and Cost Management Console, and Cost and Usage Reports. Amazon has begun backfilling data to correct cost data for all customers.
https://health.aws.amazon.com/health/status
Jul 17, 5:52 PM
investigating
AWS is continuing to investigate.
Jul 17, 3:34 PM
investigating
AWS is currently reporting inaccurate estimated cost and usage data in the Billing and Cost Management Console, including the Cost and Usage Report (CUR). Because Cloudability ingests the CUR, cost and usage figures in Cloudability may be inflated or inaccurate during this window. This does not reflect actual usage or charges, and no action is required on your part.
We are monitoring AWS's mitigation efforts and will update as data is corrected upstream. AWS status:
https://health.aws.amazo...
Jul 17, 2:49 PM
Intermittent login difficulty on IBM Support portal
Started: Jul 10, 3:48 PM
monitoring
The IBMid authentication service was experiencing issues that may prevent some customers from logging in to the IBM Support Portal (support.ibm.com). Customers who are still unable to login and have a critical Severity 1 issue that cannot wait for portal access to be restored should contact IBM Support directly by phone.
Jul 10, 3:48 PM
Anomaly Detection Intermittent Load Issues
Started: Jul 9, 8:32 PM
monitoring
We have identified the issue, released the fix, and are now monitoring.
Jul 9, 8:32 PM
June 2026
Access Administration current unavailable.
Started: Jun 30, 9:47 PM
investigating
We are continuing to investigate this issue.
Jun 30, 10:40 PM
investigating
We are continuing to investigate this issue.
Jun 30, 10:14 PM
investigating
Apptio Engineering is actively investigating an issue preventing administrators from accessing Access Administration. Frontdoor access and navigation are otherwise not impacted at this time.
Jun 30, 9:47 PM
AWS and Azure jobs are not getting processed for AU customers
Started: Jun 26, 12:27 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 26, 2:41 PM
investigating
We are currently investigating this issue.
Jun 26, 12:27 PM
Cloudability Not Displaying MongoDB Cost Data for June
Started: Jun 18, 4:50 PM
investigating
We are currently investigating this issue.
Jun 18, 4:50 PM
Any runs of Cloudability Datalink connectors are resulting in inaccurate data at present in Cost Transparency/TBM Studio
Started: Jun 10, 3:18 PM
monitoring
We are actively monitoring customer environments. Mitigation steps for affected customers have been completed or are in progress. A permanent fix is scheduled for deployment on Monday.
Jun 12, 8:33 PM
investigating
We are currently investigating this issue.
Jun 10, 3:18 PM
Middle East Application Services Unavailable
Started: Jun 3, 7:53 PM
API
Login/SSO (Frontdoor)
Web App
Reporting
Container Insights
Advanced Containers (powered by Kubecost)
Anomaly Detection
Scorecards
Resource Inventory
Commitments
Savings Automation
Rightsizing
Automation
Financial Planning
Workload Planning
MSP
Data Collection - Amazon Web Services (AWS)
Data Collection - Microsoft Azure
Data Collection - Google Cloud Platform (GCP)
Data Collection - IBM Cloud (IBM)
Data Collection - Oracle Cloud Infrastructure (OCI)
Data Collection - Datadog
Data Collection - New Relic
Daily Mail
Report Exports
Saved Reports
monitoring
Application services in the Middle East region are currently unavailable due to an ongoing issue with AWS infrastructure. If you have questions regarding service availability or timelines, please reach out directly to your Customer Success Manager (CSM). For infrastructure-level updates, please refer to the AWS Middle East Status Page for the latest information. https://health.aws.amazon.com/health/status
Jun 3, 7:53 PM
Cloudability is experiencing intermittent load delays across all regions
Started: Jun 1, 5:50 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 1, 6:54 AM
investigating
We are continuing to investigate this issue.
Jun 1, 5:51 AM
investigating
We are currently investigating this issue.
Jun 1, 5:50 AM
May 2026
Commitment Recommendations is not populating for AWS and Azure
Started: May 20, 2:56 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 20, 4:38 PM
investigating
We are currently investigating this issue.
May 20, 2:56 PM
AU/EU Region: Advanced Containers is Inaccessible
Started: May 11, 7:34 PM
identified
Our team continues to make progress toward a fix for this issue.
May 12, 4:32 PM
identified
Our team is still working on the fix.
May 12, 8:50 AM
identified
We've identified an issue that is preventing access to Advanced Containers in the AU and EU regions. Our team is working to resolve this issue with an evolving target of 8 PM PT tomorrow May 12th for the fix.
May 11, 7:34 PM
Unexpected Reserved Instances Displayed in Cloudability
Started: May 8, 9:08 PM
monitoring
Engineering has implemented a fix to resolve this issue. We will be placing this ticket in monitoring state prior to closing.
May 9, 2:11 AM
identified
We are continuing to work on a fix for this issue.
May 9, 12:16 AM
identified
Engineering has identified the issue and is working on a change to remediate the issue.
May 8, 11:03 PM
investigating
Engineering is narrowing in on a probable cause tied to a recent change in the US production environment. Investigation and remediation are in progress. Further updates to follow.
May 8, 10:28 PM
investigating
We are continuing to investigate this issue.
May 8, 9:33 PM
investigating
We are continuing to investigate this issue.
May 8, 9:20 PM
investigating
Cloudability is actively investigating an issue where Reserved Instance commitments are being displayed that do not match a customer's actual AWS environment. This is also triggering underutilization and expiration alert emails for RIs that should not be reported on.
May 8, 9:08 PM
Some Dashboard Reports and API Tools May Report Errors
Started: May 5, 3:49 AM
monitoring
A fix has been implemented and we are monitoring the results.
May 5, 4:23 AM
investigating
We are currently investigating this issue.
May 5, 3:49 AM
April 2026
MSP Provider with no CLI-beta flag enabled, there will be a data delay in Apptio BI and Cloudability of all the End Consumers.
Started: Apr 29, 3:26 PM
monitoring
The issue is resolved. Data will be refreshed within 24 hours.
Apr 29, 6:35 PM
investigating
We are currently investigating this issue.
Apr 29, 3:26 PM
Users may see errors in the Commitment Recommendations screen
Started: Apr 28, 12:22 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 28, 12:23 PM
investigating
We are currently investigating this issue.
Apr 28, 12:22 PM
Multi Currency Service (MCS) Issue
Started: Apr 2, 5:55 PM
investigating
We are currently investigating an issue with MCS loading.
Apr 2, 5:55 PM
March 2026
Applications are slow or fail to load due to AWS outage in Middle East (ME) region
Started: Mar 23, 11:39 PM
monitoring
Service restoration activities in the AWS ME‑Central and ME‑South regions remain in progress. At this time, AWS has not provided an estimated timeline for full recovery, as restoration depends on repairing the underlying physical infrastructure.
AWS has issued guidance strongly recommending that customers operating in the Middle East immediately migrate to alternate AWS regions to minimize the risk of data loss. In alignment with this direction, IBM advises all customers with tenants hos...
Mar 24, 9:41 PM
investigating
The Apptio Engineering team is actively collaborating with the AWS team to further investigate the issue.
Mar 24, 6:25 AM
investigating
We are continuing to investigate this issue.
Mar 24, 12:21 AM
investigating
We are seeing issues with the application loading. We are investigating the issue.
Mar 23, 11:39 PM