Data Collection - Amazon Web Services (AWS)Data Collection - Microsoft AzureData Collection - Google Cloud Platform (GCP)
identified
We have implemented a fix for this issue and confirmed that data is fully processed for some customers. We continue to monitor the progress to ensure that all data is being processed.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Reports Failing to Load and Data Processing Delays in EU Region
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Only Snowflake Account Sync is affected. While this is unresolved, Cloudability will not pick up newly created Snowflake accounts, and details for existing accounts are no longer refreshed. The Snowflake credential shows a 'X' against the list accounts permission 'snowflake.list.accounts'
Snowflake Cost jobs are not affected. Cost data continues to be ingested, processed and loaded as normal, and cost dashboards remain accurate.
Once the view is corrected, Account Sync resumes automatically on the next cycle and picks up anything added in the meantime.
Reference Document : https://docs.snowflake.com/en/release-notes/bcr-bundles/un-bundled/bcr-2399
Data Collection - Microsoft AzureData Collection - Microsoft AzureData Collection - Microsoft AzureData Collection - Microsoft AzureData Collection - Microsoft AzureData Collection - Microsoft AzureData Collection - Microsoft Azure
monitoring
The brief issue with inflated amortized cost figures reported in Cloudability was caused by incorrect data provided by Microsoft Azure. Data is now recovering following the most recent ingestion from Azure, and cost figures should return to expected values as new data continues to come in. No action is required within Cloudability at this time.
If you were impacted by this discrepancy and require a correction or explanation for the affected period, please open a support case directly with Az...
investigating
We are currently investigating the issue. In the meantime, we also request customers to reach out to the Azure Support team to raise their concerns.
APILogin/SSO (Frontdoor)Web AppReportingContainer InsightsAdvanced Containers (powered by Kubecost)Anomaly DetectionScorecardsResource InventoryCommitmentsSavings AutomationRightsizingAutomationFinancial PlanningWorkload PlanningMSPData Collection - Amazon Web Services (AWS)Data Collection - Microsoft AzureData Collection - Google Cloud Platform (GCP)Data Collection - IBM Cloud (IBM)Data Collection - Oracle Cloud Infrastructure (OCI)Data Collection - DatadogData Collection - New RelicDaily MailReport ExportsSaved Reports
monitoring
Application services in the Middle East region are currently unavailable due to an ongoing issue with AWS infrastructure. If you have questions regarding service availability or timelines, please reach out directly to your Customer Success Manager (CSM). For infrastructure-level updates, please refer to the AWS Middle East Status Page for the latest information. https://health.aws.amazon.com/health/status
Legacy Incident Archive
20 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Potential Data Delay
minorSource not attested
Last archived state: resolved
View archived record details
Data Collection - Amazon Web Services (AWS)Data Collection - Microsoft AzureData Collection - Google Cloud Platform (GCP)Data Collection - IBM Cloud (IBM)Data Collection - Oracle Cloud Infrastructure (OCI)Data Collection - DatadogData Collection - New Relic
investigating
We are seeing a delay in processing new data that could lead to a 24-48 hour delay at most. This impacts new data only, previously ingested data is not impacted.
Delayed data from Datadog
minorSource not attested
Last archived state: resolved
View archived record details
Data Collection - DatadogData Collection - DatadogData Collection - Datadog
identified
We are experiencing a delay in data received from Datadog, which may result in delayed data appearing within the platform. Our systems remain operational, and we are actively monitoring the situation.
identified
We are experiencing a delay in data received from Datadog, which may result in delayed data appearing within the platform. Our systems remain operational, and we are actively monitoring the situation.
Cloudability Reports, Dashboards, Rightsizing, and Containers pages Down
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue with reports and dashboards, Rightsizing, and Containers not loading. Other parts of the application may be impacted as well.
July 2026
US Frontdoor authentication errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue with the IBM Verify service which is resulting in failed authentication through Frontdoor.
AWS - Incorrect Cost and Usage Report
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
AWS Status: Work to backfill corrected cost and usage estimates is ongoing but moving slower than expected. AWS has noted that accounts have already recovered with accurate data, and they anticipate all affected accounts will be restored by July 19, 12:00 AM PDT.
Cloudability Status: The Cloudability ingestion process is expected to finish 24 hours after AWS completes its recovery.
Unless otherwise noted, we anticipate full recovery of Cloudability data by July 20, 12:00 AM PDT.
AWS Status...
identified
Amazon has identified the root cause and mitigated the underlying issue causing incorrect estimated cost and usage data to be displayed in the Billing and Cost Management Console, and Cost and Usage Reports. Amazon has begun backfilling data to correct cost data for all customers.
https://health.aws.amazon.com/health/status
investigating
AWS is continuing to investigate.
investigating
AWS is currently reporting inaccurate estimated cost and usage data in the Billing and Cost Management Console, including the Cost and Usage Report (CUR). Because Cloudability ingests the CUR, cost and usage figures in Cloudability may be inflated or inaccurate during this window. This does not reflect actual usage or charges, and no action is required on your part.
We are monitoring AWS's mitigation efforts and will update as data is corrected upstream. AWS status:
https://health.aws.amazo...
Intermittent login difficulty on IBM Support portal
Source not attested
Last archived state: resolved
View archived record details
monitoring
The IBMid authentication service was experiencing issues that may prevent some customers from logging in to the IBM Support Portal (support.ibm.com). Customers who are still unable to login and have a critical Severity 1 issue that cannot wait for portal access to be restored should contact IBM Support directly by phone.
Anomaly Detection Intermittent Load Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the issue, released the fix, and are now monitoring.
June 2026
Access Administration current unavailable.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Apptio Engineering is actively investigating an issue preventing administrators from accessing Access Administration. Frontdoor access and navigation are otherwise not impacted at this time.
AWS and Azure jobs are not getting processed for AU customers
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Cloudability Not Displaying MongoDB Cost Data for June
