Current answer
Cloudability experienced a minor incident: Snowflake Account Sync is affected in Cloudability. ServiceAlert observed recovery on Sep 25, 2026.
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Incident Lifecycle
Affected Components
Reporting
Reporting
Reporting
Reporting
Reporting
Reporting
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Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Sep 4, 2026 at 3:17 PM UTC
Identified
We are continuing to work on a fix for this issue.
Sep 3, 2026 at 4:38 PM UTC
Identified
Only Snowflake Account Sync is affected. While this is unresolved, Cloudability will not pick up newly created Snowflake accounts, and details for existing accounts are no longer refreshed. The Snowflake credential shows a 'X' against the list accounts permission 'snowflake.list.accounts'
Snowflake Cost jobs are not affected. Cost data continues to be ingested, processed and loaded as normal, and cost dashboards remain accurate.
Once the view is corrected, Account Sync resumes automatically on the next cycle and picks up anything added in the meantime.
Reference Document : https://docs.snowflake.com/en/release-notes/bcr-bundles/un-bundled/bcr-2399
Snowflake Cost jobs are not affected. Cost data continues to be ingested, processed and loaded as normal, and cost dashboards remain accurate.
Once the view is corrected, Account Sync resumes automatically on the next cycle and picks up anything added in the meantime.
Reference Document : https://docs.snowflake.com/en/release-notes/bcr-bundles/un-bundled/bcr-2399
Sep 3, 2026 at 4:34 PM UTC
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