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79.5%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
90.3%
31
3
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
DonorPerfect’s application and API remain offline while their recovery continues, so donation data is not yet syncing from GoFundMe Pro to DonorPerfect. Donations continue to process normally on GoFundMe Pro, and donors are not affected.
Because the sync depends on DonorPerfect’s API, it will resume once their service is restored. We’re monitoring closely and will confirm here when syncing is back up. For real-time updates on their restoration, subscribe to DonorPerfect’s status page: https://status.donorperfect.com/
monitoring
DonorPerfect’s application and API remain offline while their recovery continues, so donation data is not yet syncing from GoFundMe Pro to DonorPerfect. Donations continue to process normally on GoFundMe Pro, and donors are not affected.
Because the sync depends on DonorPerfect’s API, it will resume once their service is restored. We’re monitoring closely and will confirm here when syncing is back up. For real-time updates on their restoration, subscribe to DonorPerfect’s status page: https://status.donorperfect.com/
monitoring
DonorPerfect has reported progress toward restoring their service. Donation data is still not syncing from GoFundMe Pro to DonorPerfect while their recovery continues. Donations continue to process normally on GoFundMe Pro, and donors are not affected.
We’re monitoring closely and will confirm here once syncing to DonorPerfect resumes. For real-time updates on their restoration, subscribe to DonorPerfect’s status page:https://status.donorperfect.com/
We are reliant on their component DonorPerfect API.
monitoring
DonorPerfect is still experiencing a service outage. Donation data is still not syncing from GoFundMe Pro to DonorPerfect. Transactions continue to process normally on GoFundMe Pro, and the donor experience is not affected.
We’re monitoring their progress closely and will post here as soon as we know more. For real-time updates, we recommend subscribing to DonorPerfect’s status page: https://status.donorperfect.com/
monitoring
We are continuing to monitor for any further issues.
monitoring
We are aware of an ongoing DonorPerfect service outage that is affecting data syncing between GoFundMe Pro and DonorPerfect. Donation data is not currently syncing to DonorPerfect. Transactions continue to process normally on GoFundMe Pro, and the donor experience remains unaffected.
We understand the disruption this causes to your team’s workflows. We are monitoring DonorPerfect’s service restoration and will share updates here as more information becomes available. We recommend subscribing to DonorPerfect’s status page directly. https://status.donorperfect.com/
GoFundMe Pro for Salesforce - NPSPGoFundMe Pro for Salesforce Agentforce Nonprofit Cloud
identified
We have addressed the known methods of unauthorized access and, based on our investigation to date, we believe this incident is now contained and that we understand the scope of the activity identified. Our third party cybersecurity experts have provided documentation shared with Salesforce on 11/13. We are now awaiting Salesforce review to reinstate the integration.
Transaction processing remains unaffected, and donations continue to be safely received.
identified
We have addressed the known methods of unauthorized access. The GoFundMe Pro <> Salesforce Integration remains disabled at this time, and we continue to work with Salesforce to reinstate our integration as soon as possible.
Transaction processing is unaffected, and donations continue to be safely received. Our next update will be posted by 10 AM PT on 11/14/26, or sooner as we make progress.
identified
We have addressed the known methods of unauthorized access. The GoFundMe Pro <> Salesforce Integration remains disabled at this time, and we continue to work with Salesforce to reinstate our integration as soon as possible.
Transaction processing is unaffected, and donations continue to be safely received. Our next update will be at 8 pm PT or sooner as we make progress.
identified
Our investigation into the security incident involving unauthorized access to the GoFundMe Pro API connection with Salesforce is ongoing. Transaction processing is unaffected, and donations continue to be safely received.
We have addressed the known methods of unauthorized access and continue to actively monitor for suspicious activity. We are working with Salesforce to reinstate our integration as soon as possible, at this time The GoFundMe Pro <> Salesforce remains disabled.
Our next update will be posted no later than 4PM PT on 11/13/26, or sooner if there are significant developments.
identified
We continue to investigate the security incident involving unauthorized access to the GoFundMe Pro API connection with Salesforce. Transactions continue to process normally, and donations are being safely received.
The known methods of unauthorized access have been addressed, and our team continues to actively monitor for suspicious activity while an independent investigation is underway. Law enforcement has been notified. As a precaution, the GoFundMe Pro <> Salesforce integration remains disabled and will be reinstated in partnership with Salesforce once our investigation is complete.
Protecting our customers and determining the full scope of any impact remains our top priority. Our next update will be posted no later than 11 AM PT on 11/13/26, or sooner if there are significant developments.
identified
Our investigation into the security incident involving unauthorized access to the GoFundMe Pro API connection with Salesforce is ongoing. Transaction processing remains unaffected, and donations continue to be safely received.
We have addressed the known methods of unauthorized access and continue to actively monitor for suspicious activity, alongside an independent investigation. Law enforcement has been notified. As a precaution, the GoFundMe Pro <> Salesforce integration remains disabled and will be reinstated in partnership with Salesforce once our investigation is complete.
Protecting our customers and understanding the full scope of any impact remains our highest priority. We will continue to share updates here, with our next update posted no later than 5 PM PT on 11/12/26.
identified
GoFundMe identified and is addressing a security incident that resulted in unauthorized access to our GoFundMe Pro API connection with Salesforce. Transaction processing has not been disrupted, and donations continue to be safely received while we continue our investigation.
We’ve taken immediate steps to secure the platform and conduct an additional independent investigation. At this time, we have addressed the known methods of unauthorized access, and we’re continuing to actively monitor for suspicious activity. We have notified law enforcement about the incident. As a precaution, the GoFundMe Pro <> Salesforce integration has been disabled and will be reinstated once our investigation is complete, in partnership with Salesforce.
Protecting our customers and determining the full scope of any impact is an urgent priority for our team. As our investigation continues, we will provide updates here with our next update coming no later than 11am PT 11/12/26.
identified
We continue to work with Salesforce to restore the GoFundMe Pro integration. Transactions continue to process normally, and the donor experience remains unaffected.
We recognize the ongoing disruption to your team. We will post another update no later than 12 PM PST on 11/11/2026.
identified
Our team is continuing to work with Salesforce to restore the GoFundMe Pro integration. Transactions continue to process without issue, and donors are not impacted.
Thank you for your patience. Our next update will be posted by 8AM PST on 11/11/2026.
identified
We remain in active communication with Salesforce as we work to restore the GoFundMe Pro integration. Transactions are processing normally, and donors can continue giving without interruption.
We appreciate your continued patience as we work toward a resolution. Our next update will be posted by 8 PM PST on 11/10/2026, or sooner if new information becomes available.
identified
We are actively engaged with Salesforce to restore the GoFundMe Pro integration. Transaction processing is unaffected, and donors can continue to give without interruption.
We understand the impact this continues to have on your work, and we appreciate your patience. Our next update will be posted by 4 PM PST or sooner as new information becomes available.
identified
We continue to work with Salesforce to restore the GoFundMe Pro integration. Transactions continue to process normally, and the donor experience remains unaffected.
We recognize the ongoing disruption to your team. We will post another update at no later than 12 PM PST 11/10/2026.
identified
We continue to work with Salesforce to restore the GoFundMe Pro integration and will continue to update here as we make progress - with our next update coming no later than 8am PST 11/10/2026. Transactions continue to process normally, and the donor experience remains unaffected.
identified
We continue to work with Salesforce to restore data syncing. We do not yet have an estimated resolution time. Transaction processing and the donor experience remain unaffected.
We understand the disruption this is causing and will continue updating here.
identified
We have identified the root cause of the issue preventing data from syncing to Salesforce. We are partnering with Salesforce to resolve this as soon as possible. This does not affect transaction processing or the donor experience.
investigating
We are actively investigating reports of data failing to sync to Salesforce. This is not impacting transaction processing or the donor experience. Our team is investigating and will provide updates when available.
We have identified the cause of the issue affecting Live Events checkout and we are working to resolve this as soon as possible.
investigating
Live Events is currently experiencing an issue affecting checkout, payment processing, and data syncing. Our team is working to resolve this and will provide updates when available.
A broad, internet-wide critical vulnerability has been identified in PHP, which is used on GoFundMe.
As a precautionary measure, we have limited some functionality to protect our customers and their supporters. Updating to the latest version is our first priority and resuming normal operations directly behind.
This impact is focused on file uploads to our platform, and the donation experience and transaction flows are not affected.
We will update this page as we have them. More information about the large scale vulnerability can be found here https://www.php2shell.com/
investigating
We are actively investigating inconsistent errors when updating campaigns and uploading images. This does not affect donation processing or the donor experience.
Legacy Incident Archive
7 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Donation Latency
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate the source of the latency issues. Meanwhile, our team has made adjustments to enhance the rendering process, so pages will now load as expected.
investigating
We are actively investigating reports of latency issues. This is not impacting transaction processing. Our team is investigating and will provide updates when available.
July 2026
PayPal Recurring Failures
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the root cause of what is causing PayPal recurring plans to fail. We are working with our partners at PayPal to resolve this as soon as possible.
investigating
We are continuing to investigate these failures in collaboration with our partners at PayPal. We will provide updates when available.
investigating
We are actively investigating reports of PayPal recurring donation failures. We will provide updates when available and anticipate all affected existing recurring plans will be reprocessed. This is not affecting new, one time donations.
Live Events Admin Access Impacted
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are actively investigating reports of access to Live Events. This is currently only impacting Admins. Live Events are still actively visible for supporters. This is our top priority, and we will provide updates when available.
Inconsistent transaction failures
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix for transactions inconsistently failing has been put in place and we are continuing to monitor to validate results.
investigating
We are actively investigating reports of transactions being unsuccessful. This is our top priority and we will provide updates when available.
Unable to Process Refunds
Source not attested
Last archived state: resolved
View archived record details
identified
We've identified an issue preventing admins from processing refunds and are actively working on a fix. We'll update this page as soon as the issue is resolved. This is not impacting other areas of the product or the ability to accept donations
April 2026
Increased Load Times
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor reports that a small number of users are experiencing increased load times on embedded studio forms. This is not impacting donation processing at this time. We will continue to monitor and provide updates.
identified
The issue has been identified, and our team is actively working on a solution.
investigating
Some users may be experiencing issues loading pages, specifically on embedded studio forms- either receiving server errors or longer than expected load times. We're currently investigating and hope to have this resolved shortly.
March 2026
Pages inaccessible
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix for the issue causing GoFundMe Pro Manager, Campaign, Fundraising and Live Events pages to be inaccessible has been put in place and we are continuing to monitor to validate results.
investigating
We are continuing to investigate reports of pages being inaccessible. This is impacting GoFundMe Pro Manager, Campaign, Fundraising and Live Events pages. This remains our top priority for our Engineering teams and we will provide updates as soon as possible.
investigating
We are continuing to investigate reports of pages being inaccessible. This is impacting GoFundMe Pro Manager, Campaign, Fundraising and Live Events pages. This remains our top priority for our Engineering teams and we will provide updates as soon as possible.
investigating
We are actively investigating reports of pages being inaccessible. This is our top priority and we will provide updates when available.
