Data failing to sync to Salesforce

We have addressed the known methods of unauthorized access and, based on our investigation to date, we believe this incident is now contained and that we understand the scope of the activity identified. Our third party cybersecurity experts have provided documentation shared with Salesforce on 11/13. We are now awaiting Salesforce review to reinstate the integration. 

Transaction processing remains unaffected, and donations continue to be safely received.

We have addressed the known methods of unauthorized access. The GoFundMe Pro <> Salesforce Integration remains disabled at this time, and we continue to work with Salesforce to reinstate our integration as soon as possible.

Transaction processing is unaffected, and donations continue to be safely received. Our next update will be posted by 10 AM PT on 11/14/26, or sooner as we make progress.

We have addressed the known methods of unauthorized access. The GoFundMe Pro <> Salesforce Integration remains disabled at this time, and we continue to work with Salesforce to reinstate our integration as soon as possible.

Transaction processing is unaffected, and donations continue to be safely received. Our next update will be at 8 pm PT or sooner as we make progress.

Our investigation into the security incident involving unauthorized access to the GoFundMe Pro API connection with Salesforce is ongoing. Transaction processing is unaffected, and donations continue to be safely received.

We have addressed the known methods of unauthorized access and continue to actively monitor for suspicious activity. We are working with Salesforce to reinstate our integration as soon as possible, at this time The GoFundMe Pro <> Salesforce remains disabled.

Our next update will be posted no later than 4PM PT on 11/13/26, or sooner if there are significant developments.

We continue to investigate the security incident involving unauthorized access to the GoFundMe Pro API connection with Salesforce. Transactions continue to process normally, and donations are being safely received.

The known methods of unauthorized access have been addressed, and our team continues to actively monitor for suspicious activity while an independent investigation is underway. Law enforcement has been notified. As a precaution, the GoFundMe Pro <> Salesforce integration remains disabled and will be reinstated in partnership with Salesforce once our investigation is complete.

Protecting our customers and determining the full scope of any impact remains our top priority. Our next update will be posted no later than 11 AM PT on 11/13/26, or sooner if there are significant developments.

Our investigation into the security incident involving unauthorized access to the GoFundMe Pro API connection with Salesforce is ongoing. Transaction processing remains unaffected, and donations continue to be safely received.

We have addressed the known methods of unauthorized access and continue to actively monitor for suspicious activity, alongside an independent investigation. Law enforcement has been notified. As a precaution, the GoFundMe Pro <> Salesforce integration remains disabled and will be reinstated in partnership with Salesforce once our investigation is complete.

Protecting our customers and understanding the full scope of any impact remains our highest priority. We will continue to share updates here, with our next update posted no later than 5 PM PT on 11/12/26.

GoFundMe identified and is addressing a security incident that resulted in unauthorized access to our GoFundMe Pro API connection with Salesforce. Transaction processing has not been disrupted, and donations continue to be safely received while we continue our investigation.

We’ve taken immediate steps to secure the platform and conduct an additional independent investigation. At this time, we have addressed the known methods of unauthorized access, and we’re continuing to actively monitor for suspicious activity. We have notified law enforcement about the incident. As a precaution, the GoFundMe Pro <> Salesforce integration has been disabled and will be reinstated once our investigation is complete, in partnership with Salesforce.

Protecting our customers and determining the full scope of any impact is an urgent priority for our team. As our investigation continues, we will provide updates here with our next update coming no later than 11am PT 11/12/26.

We continue to work with Salesforce to restore the GoFundMe Pro integration. Transactions continue to process normally, and the donor experience remains unaffected.
We recognize the ongoing disruption to your team. We will post another update no later than 12 PM PST on 11/11/2026.

Our team is continuing to work with Salesforce to restore the GoFundMe Pro integration. Transactions continue to process without issue, and donors are not impacted.

Thank you for your patience. Our next update will be posted by 8AM PST on 11/11/2026.

We remain in active communication with Salesforce as we work to restore the GoFundMe Pro integration. Transactions are processing normally, and donors can continue giving without interruption.

We appreciate your continued patience as we work toward a resolution. Our next update will be posted by 8 PM PST on 11/10/2026, or sooner if new information becomes available.

We are actively engaged with Salesforce to restore the GoFundMe Pro integration. Transaction processing is unaffected, and donors can continue to give without interruption.

We understand the impact this continues to have on your work, and we appreciate your patience. Our next update will be posted by 4 PM PST or sooner as new information becomes available.

We continue to work with Salesforce to restore the GoFundMe Pro integration. Transactions continue to process normally, and the donor experience remains unaffected.

We recognize the ongoing disruption to your team. We will post another update at no later than 12 PM PST 11/10/2026.

We continue to work with Salesforce to restore the GoFundMe Pro integration and will continue to update here as we make progress - with our next update coming no later than 8am PST 11/10/2026. Transactions continue to process normally, and the donor experience remains unaffected.

We continue to work with Salesforce to restore data syncing. We do not yet have an estimated resolution time. Transaction processing and the donor experience remain unaffected.

We understand the disruption this is causing and will continue updating here.

We have identified the root cause of the issue preventing data from syncing to Salesforce. We are partnering with Salesforce to resolve this as soon as possible. This does not affect transaction processing or the donor experience.

We are actively investigating reports of data failing to sync to Salesforce. This is not impacting transaction processing or the donor experience. Our team is investigating and will provide updates when available.