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Channel.io Outage History

Daily provider-status observations and published incident history for Channel.io.

Operational

Channel.io is operational. Verified . Official provider source.

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95.2% of 83 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 96.8% 31 1
September 2026 90% 30 3

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Temporary issue detected with Phone feature
major Observed active window 1h 17m

View incident details and source

Started:

📞 Meet
investigating
Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause. - Affected Scope: Phone calls on channels using SKB 070 numbers - Cause: An issue on the carrier's (SKB) side is causing customer voices to cut out during calls - Resolution: We will apply the measures available on our side by this evening. Even after these measures, customer voices may be heard with a slight delay. A full resolution will be completed once SKB resolves the issue on their end.
September 2026
Temporary issue detected with CoS
major Observed active window 36h 47m

View incident details and source

Started:

✦ CoS
investigating
Temporary issue has been detected with CoS feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Temporary issue detected with Customer Support (Inbox)
major Observed active window 1h 37m

View incident details and source

Started:

💬 Live Chat
investigating
Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Temporary issue detected with Marketing feature
major Observed active window 2h 37m

View incident details and source

Started:

⚡️ Add-ons
investigating
Temporary issue has been detected with Marketing feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

Legacy Incident Archive

14 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

April 2026
Service Partially Unavailable
major Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing a temporary issue with the Channel Talk service. We have identified an issue where users are unable to log in on Android mobile devices after a new login or logging out. We are urgently investigating the cause and will provide updates as soon as possible. We sincerely apologize for any inconvenience this may cause.
Temporary issue detected with AI ALF feature
major Source not attested
Last archived state: resolved
View archived record details
investigating
Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Temporary issue detected with AI ALF feature
major Source not attested
Last archived state: resolved
View archived record details
investigating
Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Temporary issue detected with AI ALF feature
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.