Current answer
Channel.io experienced a major incident: Temporary issue detected with Phone feature. ServiceAlert observed recovery on Oct 23, 2026.
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Incident Lifecycle
Affected Components
📞 Meet
Incident Timeline
Investigating
Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
- Affected Scope: Phone calls on channels using SKB 070 numbers
- Cause: An issue on the carrier's (SKB) side is causing customer voices to cut out during calls
- Resolution: We will apply the measures available on our side by this evening. Even after these measures, customer voices may be heard with a slight delay. A full resolution will be completed once SKB resolves the issue on their end.
- Affected Scope: Phone calls on channels using SKB 070 numbers
- Cause: An issue on the carrier's (SKB) side is causing customer voices to cut out during calls
- Resolution: We will apply the measures available on our side by this evening. Even after these measures, customer voices may be heard with a slight delay. A full resolution will be completed once SKB resolves the issue on their end.
Oct 23, 2026 at 8:17 AM UTC
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