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Channel.io Outage History

Uptime record, past incidents, and downtime history for Channel.io.

Checking current status...
86.8% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 86.7% 15 2
July 2026 87.1% 31 4
June 2026 93.3% 30 2
May 2026 73.3% 15 4

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

August 2026
Temporary issue detected with Phone feature
major

Started: Aug 7, 1:30 AM

investigating
Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Aug 7, 1:30 AM
Temporary Unavailability of CoS and Notebook for Channel Talk Default Data
major

Started: Aug 4, 11:34 AM

investigating
CoS and Notebook are temporarily unavailable exclusively for data provided by default in Channel Talk. As a result, CoS and Notebook features using data such as user, userchat, events, and manager, as well as orders, cart_items, and products data from the Cafe24 app, are not functioning properly. - Notebooks already built with the relevant data will only display data prior to 8:00 PM UTC+9. - Default consultation statistics, Custom Reports, and CoS/Notebook analyses using custom-integrate...
Aug 4, 11:34 AM
July 2026
Temporary issue detected with Customer Support (Inbox)

Started: Jul 10, 4:22 AM

investigating
Temporary issue has been detected with Customer Support (Inbox) Snippet feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Jul 10, 4:22 AM
June 2026
Temporary issue detected with Kakao Talk Integration Service
major

Started: Jun 23, 7:11 AM

investigating
Temporary issue has been detected with Kakao Talk Integration Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Jun 23, 7:11 AM
Issue detected with Channel Talk system
minor

Started: Jun 22, 6:15 AM

investigating
Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Jun 22, 6:15 AM
May 2026
Temporary issue detected with SMS Sending Service
major

Started: May 26, 12:49 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 26, 2:41 AM
investigating
Temporary issue has been detected with SMS Sending Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 26, 12:49 AM
Temporary issue detected with Kakao Talk Integration Service
major

Started: May 21, 11:30 AM

investigating
Temporary issue has been detected with Kakao Talk Integration Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 21, 12:08 PM
monitoring
We have identified the cause of the current outage and have taken corrective action. We are currently monitoring the service for stabilization. We will provide you with an update as soon as we confirm the detailed cause. We apologize for any inconvenience this may have caused.
May 21, 11:55 AM
investigating
Temporary issue has been detected with Kakao Talk Integration Service. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 21, 11:30 AM
Issue detected with Channel Talk system
major

Started: May 18, 1:32 AM

monitoring
A fix has been implemented and we are monitoring the results.
May 18, 2:06 AM
investigating
Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 18, 1:32 AM
Issue detected with Channel Talk system

Started: May 14, 10:49 AM

monitoring
We have identified the cause of the current outage and have taken corrective action. We are currently monitoring the service for stabilization. We will provide you with an update as soon as we confirm the detailed cause. We apologize for any inconvenience this may have caused.
May 14, 10:56 AM
investigating
Channel Talk system is experiencing an issue. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
May 14, 10:49 AM
April 2026
Temporary issue detected with AI ALF Statistics feature
major

Started: Apr 24, 8:00 AM

investigating
Temporary issue has been detected with AI ALF Statistics feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Apr 27, 8:50 AM
Service Partially Unavailable
major

Started: Apr 24, 12:39 AM

investigating
We are currently experiencing a temporary issue with the Channel Talk service. We have identified an issue where users are unable to log in on Android mobile devices after a new login or logging out. We are urgently investigating the cause and will provide updates as soon as possible. We sincerely apologize for any inconvenience this may cause.
Apr 24, 12:39 AM
Temporary issue detected with AI ALF feature
major

Started: Apr 23, 2:23 AM

investigating
Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Apr 23, 2:23 AM
Temporary issue detected with AI ALF feature
major

Started: Apr 20, 2:11 AM

investigating
Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Apr 20, 2:11 AM
Temporary issue detected with AI ALF feature
major

Started: Apr 8, 6:24 AM

monitoring
A fix has been implemented and we are monitoring the results.
Apr 8, 6:27 AM
investigating
We are continuing to investigate this issue.
Apr 8, 6:24 AM
investigating
Temporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
Apr 8, 6:24 AM
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