Central 1 continues to work with Interac on an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R). Interac's fix remains targeted for September 20, 2026, and testing is currently underway. The majority of Scheduled and Recurring e-Transfers continue to process successfully.
Customers requiring immediate fund transfers should use a standard e-Transfer until the issue is resolved.
Our next update will be provided by Wednesday, September 16 or sooner if new information becomes available.
Central 1 - Support@central1.com - 1.888.889.7878 Option 1
identified
Central 1 continues to work with Interac to investigate an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R).
Interac has identified a potential fix and is currently conducting testing and validation activities to confirm the root cause and effectiveness of the solution. Subject to successful testing and approval, Interac is currently targeting deployment of the fix as part of its September 20 production release.
The issue remains intermittent and may affect some customers using Scheduled or Recurring e-Transfers. Customers requiring immediate fund transfers should send an immediate e-Transfer instead of a Scheduled or Recurring e-Transfer until this issue has been resolved.
We continue to work closely with Interac and will provide our next update, including any changes to the expected release timeline, on Wednesday, September 9.
Central 1 - Support@central1.com - 1.888.889.7878 Option 1
investigating
Central 1 continues to work with Interac to investigate an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R).
Our review of historical processing volumes indicates that the number of impacted Scheduled and Recurring e-Transfers is relatively low, and the majority continue to be processed successfully. The issue may affect any customer using Scheduled or Recurring e-Transfers.
Scheduled and Recurring e-Transfers are managed by Interac within a separate system, and Central 1 is unable to directly view or identify pending S&R transactions.
We continue to engage Interac for updates and will provide our next status update on Thursday, September 3 at 12:00 p.m. PT (3:00 p.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878 Option 1
investigating
Central 1 is aware of an Interac issue they are having with the Scheduled and Recurring e-Transfers. Currently some e-Transfers are not being processed on the due date. Customers requiring immediate fund transfers may send an immediate e-Transfer instead of a scheduled or recurring e-Transfer at this time.
We have reached out to Interac support to investigate and will provide updates as we receive them.
Central 1 - Support@central1.com - 1.888.889.7878 Option 1
June 2026
INC224203 -- Saved logins issue on v18.1 iOS Forge App
Our Development and Support teams continue to actively investigate reports of saved login credentials unexpectedly being cleared within the iOS Forge App. This remains a high-priority investigation, and we continue to devote resources toward identifying the underlying cause.
As part of our ongoing troubleshooting efforts, we may have identified an instance where the issue was reproduced by a staff member using a debug version of the production iOS application. While this is an encouraging development, the investigation is still in progress and additional analysis is required.
We continue to encourage users testing the debug version of the iOS application to report any occurrences of this issue and provide as much detail as possible to assist with our investigation.
We understand the impact this issue has on affected users and appreciate your continued patience and cooperation. Please be assured that the investigation remains active and ongoing, and we will provide further updates as soon as significant new information becomes available.
Thank you for your continued partnership as we work toward a resolution.
DigitalBanking_Support@Central1.com
1.888.889.7878 (option 2)
investigating
Please be assured that we continue to treat this as a priority investigation and remain actively engaged with our Development team. Over the past several weeks, we've dedicated significant effort to reproducing the behavior internally and identifying a reliable pattern that would help us isolate the root cause.
Unfortunately, despite extensive testing, we have not yet been able to replicate the issue in our own environments. We've also worked with a small number of affected clients by providing debug versions of the iOS application to capture additional diagnostic information during reproduction attempts; however, these efforts have not yet produced any conclusive findings.
While we do not have a meaningful update on the root cause at this time, the investigation remains active and ongoing. We understand the impact this issue has on your users and appreciate your patience as we continue working to gather the information necessary to move the investigation forward.
In the meantime, we encourage affected staff members to continue testing with the debug iOS application where possible. For impacted clients who have not yet received the debug version and would like to assist with troubleshooting, please let us know and we would be happy to provide it.
Should the issue occur again, any details surrounding the event would be extremely helpful to our investigation. In particular, we would appreciate information regarding the actions performed leading up to the login being cleared, the timestamp, the device type and model, the operating system version (iOS), and any screenshots or screen recordings that may help us better understand the circumstances under which the issue occurred.
We remain committed to resolving this issue and will provide further updates as soon as we have any significant developments to share.
Thank you for your continued patience and understanding.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
investigating
We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected.
Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either immediately or after a period of time.
While the workaround has proven effective, our team continues to investigate the underlying cause. We have experienced challenges consistently reproducing the issue within our internal testing environments, which has extended the time required to identify the root cause and implement a permanent fix.
Our team remains actively engaged in the investigation and will provide additional updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
investigating
We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App.
Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS.
Members can continue to access the service by manually entering their card number and password if their saved login is unavailable.
Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available.
We apologize for any inconvenience and appreciate your patience while we work toward a resolution.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Legacy Incident Archive
40 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Resolved - INC220447 - Issue Impacting Wires
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Fiserv has provided an update to Central 1 that they have resolved their technical issues within their Azure environment. Central 1 and Fiserv will complete additional validation steps to ensure system stability prior to Wires business hours resuming tomorrow morning at 5 a.m. PT (8 a.m. ET) wires opening prior to confirming the incident is resolved.
We will provide another update tomorrow by 5:30 a.m. PT (8:30 a.m. ET).
monitoring
Central 1 has been able to manually process incoming and outgoing wires up to 3 p.m. PT (6 p.m. ET) wires close time (SWIFT gateway closed).
Fiserv continues to triage their critical incident and have Central 1 teams engaged to ensure we can establish connectivity with their system.
Central 1 and Fiserv will work to ensure there is system stability for tomorrow mornings 5 a.m. PT (8 a.m. ET) wires opening.
We will provide an update tomorrow at 5:30 a.m. PT (8:30 a.m. ET).
Central 1 – ...
investigating
Fiserv has raised a critical incident and have their team engaged reviewing a core issue within their infrastructure causing impacts to our wires system.
As a workaround, Central 1 is currently manually releasing incoming and outgoing wires. The work around will prevent any further delays in wires processing while Fiserv continue to triage their incident.
We will provide an update within 1 hour or sooner as more information becomes available.
Central 1 – Support@central1.com - 1.888....
investigating
We are currently investigating an issue impacting Wires.
At approximately 1:25 p.m. PT (4:25 p.m. ET), we observed incoming and outgoing wires not moving in our system. At this time, we are working to validate scope.
We will provide an update within 30 minutes or sooner as more information becomes available.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
INC220280 - Incoming/outgoing wires not processing
Source not attested
Last archived state: resolved
View archived record details
identified
Our vendor addressed their technical issue at 7:02 am PT (10 am ET), and after a server restart, service has recovered at 7:04 am PT (10:04 am ET). Inbound and Outbound wires are now processing. Wires in pending status could take an additional 30 minutes to process.
We continue to monitor the system and will send an update on system performance within the next hour.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
identified
Central 1 continues to experience a technical issue preventing the processing of incoming and outgoing wires. Wires can be created and approved in PS-Wires.
The technical issue has been identified, and we are waiting for our vendor to implement a fix to their system.
The fix will be applied by 7:30 a.m. PT (10:30 a.m. ET). As soon as the wires are processed, we will send a confirmation via this channel.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
investigating
Central 1 continues to experience a technical issue preventing incoming and outgoing wires from being processed. Wires can be created and approved in PS-Wires.
We have engaged our technical teams along with our 3rd party providers, Fiserv and IBM
An update will be provided by 6:45 a.m. PT (9:45 a.m. ET) or sooner if the incident is resolved.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
investigating
Central 1 is currently unable to send or receive CAD, USD, or FX wires. Wires can still be created and reviewed in PS-Wires.
Central 1’s technical resources are actively working to restore full service. We will provide an update by 5:45 a.m. PT (8:45 a.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
INC220235 - PaymentStream Direct not accessible
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Central 1 is aware that PaymentStream Direct is not accessible and have initiated an immediate investigation. User will receive an error message that the server is unavailable after entering the 2-step token code.
Keeping you informed during this incident is important to us. We’ll share another update with you by today at 2 p.m. PT (5 p.m. ET), or as soon as we have significant developments to report on. Thank you for your patience.
Central 1 - Support@central1.com - 1.888.889.7878, pre...
INC220098 : International Transfer Service Interruption
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Please be advised that a fix will be deployed with Urgent Digital Banking Core Release 768 (CHG170247)
The release has been scheduled for Wednesday April 29, 2026 at 1 a.m. PT (4 a.m. ET).
DigitalBanking_Support@central1.com - 1.888.889.7878
investigating
Our teams continue to validate the fix identified for the international transfer service interruption. We are tentatively targeting a resolution later this week, pending successful testing. We will provide the next update tomorrow, on or before 2 p.m. PT / 5 p.m. ET.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
investigating
We believe we have identified the root cause of the International Transfer Service interruption. A fix has been applied in our lower environments and is currently undergoing testing. Our technical teams are closely monitoring results as we progress toward resolution. We will provide the next update on or before Monday, April 27, by 2 p.m. PT / 5 p.m. ET
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
investigating
We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.
We will provide the next update on or before Tuesday, April 21, by 2 p.m. PT / 5 p.m. ET.
investigating
We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.
We will provide the next update on or before Monday, April 20, by 2 p.m. PT / 5 p.m. ET.
investigating
Please be advise that International transfer services are currently unavailable in online banking.
We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
INC220029 - Teamsite 20 Component/Widget Outage
Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Please be advised that certain TeamSite components, including the Find a Branch/ATM tool, are experiencing inconsistent behaviour. Our internal platform team and OpenText are conducting an immediate investigation and are working to resolve the issue as quickly as possible.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
INC219954 :: Intermittent 2SV login errors
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Please be advised that members may have intermittent login failures on Retail and Small Business banking.
We are actively investigating to identify the root cause and assess the impact.
Members using biometric login or unchallenged two-step verification (2SV) are not affected.
We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
INC219484 – Wires Processing Latency
Source not attested
Last archived state: resolved
View archived record details
investigating
Central 1 has advised Fiserv that we are experiencing latency processing incoming wires through their EPP service.
There is no impact on creating wires in PaymentStream Direct, and Central 1 has not observed any failed wires currently.
Fiserv has initiated an active investigation into the performance issue.
A further update will be provided within the next hour.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
NC219290 - Outgoing and Incoming wires not processing
Source not attested
Last archived state: resolved
View archived record details
identified
Central 1 continues to experience a service disruption impacting incoming and outgoing wire processing. The issue began at approximately 6:00 a.m. PT (9:00 a.m. ET) and is affecting all wires initiated after this time.
We are completing a manual workaround to release pending wires as we wait for our third-party provider to resolve their gateway-related issue with IBM. Work is underway to restore MQ services and resume normal processing.
Wire creation in PaymentStream Direct remains availa...
identified
Central 1 is experiencing a gateway issue that has stopped processing all incoming and outgoing wires traffic.
Central 1’s 3rd-party supplier is working with IBM to resolve the gateway incident.
An update will be provided by 8:30 a.m. PT (11:30 a.m. ET)
Central 1 - Support@central1.com - 1.888.889.7878, press 1
March 2026
INC219147 - BNC missed the evening and morning AFT exchange
Source not attested
Last archived state: resolved
View archived record details
monitoring
BNC confirmed with Payments Canada that there were no issues with this morning outbound AFT files. The issue was strictly affecting AFT files destined for yesterday's Evening AFT Exchange cut-off.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
monitoring
Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange on March 30 and the morning AFT exchange on March 31.
We will provide an update for the BNC AFT files as soon as we receive them from Payments Canada.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Resolved - INC219102 - Client Centre Access Issues
Source not attested
Last archived state: resolved
View archived record details
investigating
Users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com) and the services and applications behind the Client Centre. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - Support@central1.com – DigitalBanking_Support@central1.com - 1.888.889.7878
