Central 1 Outage History
Uptime record, past incidents, and downtime history for Central 1.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| May 2026 | 50% | 12 | 6 |
| April 2026 | 43.3% | 30 | 17 |
| March 2026 | 75% | 4 | 1 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 46 Days)
Mar 28
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
May 2026
INC221480 – Client Centre intermittent access issue
Started: May 9, 6:11 PM
investigating
Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/).
Some customers may encounter intermittent access issues when logging in or navigating the site. At this time, the issue appears to impact a subset of users, and retrying the action may result in successful access.
Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available...
May 9, 6:11 PM
INC221365 :: 2SV text/voice service degradation.
Started: May 7, 8:35 PM
monitoring
Please be advised that our 2SV text/voice vendor experienced a service degradation between 11:18 AM and 11:48 AM PST (2:18 PM–2:48 PM EST).
Members were intermittently unable to log in to online banking.
Members using email-based 2SV were not affected.
The issue has been resolved. We are currently monitoring the situation.
DigitalBanking_Support@central1.com - 1.888.889.7878
May 7, 8:35 PM
INC221205 - Missing ORPI\ORUI cheque return reports
Started: May 5, 2:40 PM
identified
Central 1 has identified that some clients are missing the ORPI (CAD) and the ORUI (USD) online returns cheque processed items reports this morning for items returned in ORS yesterday, May 4, 2026.
We will provide our next update by 9 a.m. PT (12 p.m. ET) after our technical team has further investigated.
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 5, 2:47 PM
identified
We are continuing to work on a fix for this issue.
May 5, 2:40 PM
identified
Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 9:00 to 9:20 a.m. PT (12:00 to 12:20 p.m. ET).
You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 5, 2:40 PM
INC221142 - Client Centre and Central1.com Instability
Started: May 4, 4:57 PM
monitoring
Central 1 has observed stable operation of both the Client Centre (https://clients.central1.com/) and https://www.central1.com/ since yesterday afternoon. At this time, services continue to operate normally.
While stability has improved, Central 1 and our web service provider remain in an active monitoring phase as the vendor continues to validate long-term platform stability. As a result, this incident will remain
open until the vendor formally confirms resolution and sustained stability.
...
May 6, 9:26 PM
monitoring
Central 1 has observed improved stability with both the Client Centre (https://clients.central1.com/) and https://www.central1.com/ over the past several hours. While services are currently operating normally, we continue to actively monitor the environment closely to ensure ongoing stability.
In parallel, Central 1 is also working on additional contingency and workaround options to help improve resiliency and reduce dependency on the affected hosting environment. We expect to provide custom...
May 5, 11:59 PM
monitoring
Client Centre (https://clients.central1.com/) continues to be unavailable.
Please note that Central 1’s public website (https://www.central1.com/) is also currently unavailable, as it is hosted by the same service provider.
Please continue to use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.cen...
May 5, 6:03 PM
monitoring
The Client Centre website (https://clients.central1.com) continues to experience instability.
Please use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.central1.com/.
Central 1 is continuing to work with our Cient Centre web service provider to resolve the global issues they are experiencing. If...
May 5, 4:13 PM
monitoring
The Client Center website is currently unavailable. Please use the URLs presented on the “Sorry Page” to access applications and services.
Central 1 is continuing to work with our Cient Center web service provider to resolve the global issues they are experiencing. If you require any additional Client Center content today (e.g., news articles, forms), please contact Support, and we will provide it while our vendor works to restore full service.
We will provide our next update by 9:00...
May 5, 3:04 PM
monitoring
At this time, all Central 1 monitoring indicators for our Single Sign-On service and Client Centre content pages are green. We will continue to closely monitor these services throughout the morning before closing out communications.
If you are still experiencing any content or access issues with our applications or services, please contact us for additional support.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 5, 12:53 PM
monitoring
Central 1 continues to work closely with our Client Centre service provider as they address the ongoing stability issues impacting the platform today. At this time, availability remains intermittent, and we are actively monitoring the situation while supporting our vendor through resolution efforts.
The Client Centre Sorry Page is now consistently available to all customers, ensuring continued access to Central 1 applications during this period. If you require any specific content from the C...
May 4, 10:04 PM
monitoring
Central 1 is continuing to work with our Client Centre web service provider to resolve the global issues they are experiencing today.
If the Client Centre is unavailable, a Sorry Page will be presented to ensure you can still launch and access your Central 1 applications.
If you require any additional Client Centre content today (e.g., news articles, forms), please contact Support and we will provide it to you while our vendor works to restore full service.
An earlier issue prevented some ...
May 4, 8:58 PM
monitoring
We are continuing to assess the intermittent access issues being reported by some of our clients across our applications.
We will provide another update within the next hour.
May 4, 8:02 PM
monitoring
Central 1 is receiving feedback that some users are still not able to access the Client Centre in spite of clearing their cache and/or using a private browser. We are investigating further here on potential reasons as the servers are up and operational.
We will provide an update by 12:30 pm PT (3:30 pm ET).
May 4, 6:33 PM
monitoring
The third-party host for Central 1's Client Centre has resolved the instability. Users should be able to access. Some users may need to either clear their cache or use a private browser session to reach the Client Centre.
We will be monitoring the site over the next while to ensure it remains stable. We apologize for any inconvenience caused by this incident.
May 4, 5:35 PM
investigating
Some users are continuing to experience access issues when going to the Client Centre. In most cases if you cannot access you should be presented with a page providing direct links to the applications behind the Client Centre.
We are actively investigating the issue and will provide an update by 11 am PT (2 pm ET).
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 4, 4:57 PM
April 2026
INC220625 - BNC missed sending an AFT file in the morning exchange
Started: Apr 27, 2:38 PM
identified
Payments Canada has notified Central 1 that BNC (National Bank of Canada) did not send one of the two files in the morning exchange. The larger of the two AFT files was successfully received and processed.
We will provide an update once we have received and processed the remaining BNC file.
Central 1 – Support@central1.com – 1.888.889.7878, press 1
Apr 27, 2:38 PM
Resolved - INC220447 - Issue Impacting Wires
Started: Apr 22, 8:56 PM
monitoring
Fiserv has provided an update to Central 1 that they have resolved their technical issues within their Azure environment. Central 1 and Fiserv will complete additional validation steps to ensure system stability prior to Wires business hours resuming tomorrow morning at 5 a.m. PT (8 a.m. ET) wires opening prior to confirming the incident is resolved.
We will provide another update tomorrow by 5:30 a.m. PT (8:30 a.m. ET).
Apr 23, 3:08 AM
monitoring
Central 1 has been able to manually process incoming and outgoing wires up to 3 p.m. PT (6 p.m. ET) wires close time (SWIFT gateway closed).
Fiserv continues to triage their critical incident and have Central 1 teams engaged to ensure we can establish connectivity with their system.
Central 1 and Fiserv will work to ensure there is system stability for tomorrow mornings 5 a.m. PT (8 a.m. ET) wires opening.
We will provide an update tomorrow at 5:30 a.m. PT (8:30 a.m. ET).
Central 1 – ...
Apr 22, 10:26 PM
investigating
Fiserv has raised a critical incident and have their team engaged reviewing a core issue within their infrastructure causing impacts to our wires system.
As a workaround, Central 1 is currently manually releasing incoming and outgoing wires. The work around will prevent any further delays in wires processing while Fiserv continue to triage their incident.
We will provide an update within 1 hour or sooner as more information becomes available.
Central 1 – Support@central1.com - 1.888....
Apr 22, 9:22 PM
investigating
We are currently investigating an issue impacting Wires.
At approximately 1:25 p.m. PT (4:25 p.m. ET), we observed incoming and outgoing wires not moving in our system. At this time, we are working to validate scope.
We will provide an update within 30 minutes or sooner as more information becomes available.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 22, 8:56 PM
INC220280 - Incoming/outgoing wires not processing
Started: Apr 20, 12:15 PM
identified
Our vendor addressed their technical issue at 7:02 am PT (10 am ET), and after a server restart, service has recovered at 7:04 am PT (10:04 am ET). Inbound and Outbound wires are now processing. Wires in pending status could take an additional 30 minutes to process.
We continue to monitor the system and will send an update on system performance within the next hour.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 2:32 PM
identified
Central 1 continues to experience a technical issue preventing the processing of incoming and outgoing wires. Wires can be created and approved in PS-Wires.
The technical issue has been identified, and we are waiting for our vendor to implement a fix to their system.
The fix will be applied by 7:30 a.m. PT (10:30 a.m. ET). As soon as the wires are processed, we will send a confirmation via this channel.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 2:00 PM
investigating
Central 1 continues to experience a technical issue preventing incoming and outgoing wires from being processed. Wires can be created and approved in PS-Wires.
We have engaged our technical teams along with our 3rd party providers, Fiserv and IBM
An update will be provided by 6:45 a.m. PT (9:45 a.m. ET) or sooner if the incident is resolved.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 1:00 PM
investigating
Central 1 is currently unable to send or receive CAD, USD, or FX wires. Wires can still be created and reviewed in PS-Wires.
Central 1’s technical resources are actively working to restore full service. We will provide an update by 5:45 a.m. PT (8:45 a.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 12:15 PM
INC220235 - PaymentStream Direct not accessible
Started: Apr 19, 7:04 PM
investigating
Central 1 is aware that PaymentStream Direct is not accessible and have initiated an immediate investigation. User will receive an error message that the server is unavailable after entering the 2-step token code.
Keeping you informed during this incident is important to us. We’ll share another update with you by today at 2 p.m. PT (5 p.m. ET), or as soon as we have significant developments to report on. Thank you for your patience.
Central 1 - Support@central1.com - 1.888.889.7878, pre...
Apr 19, 7:04 PM
INC220098 : International Transfer Service Interruption
Started: Apr 16, 7:28 PM
investigating
Please be advised that a fix will be deployed with Urgent Digital Banking Core Release 768 (CHG170247)
The release has been scheduled for Wednesday April 29, 2026 at 1 a.m. PT (4 a.m. ET).
DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 28, 8:45 PM
investigating
Our teams continue to validate the fix identified for the international transfer service interruption. We are tentatively targeting a resolution later this week, pending successful testing. We will provide the next update tomorrow, on or before 2 p.m. PT / 5 p.m. ET.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 27, 10:43 PM
investigating
We believe we have identified the root cause of the International Transfer Service interruption. A fix has been applied in our lower environments and is currently undergoing testing. Our technical teams are closely monitoring results as we progress toward resolution. We will provide the next update on or before Monday, April 27, by 2 p.m. PT / 5 p.m. ET
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 24, 12:33 AM
investigating
We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.
We will provide the next update on or before Tuesday, April 21, by 2 p.m. PT / 5 p.m. ET.
Apr 21, 6:17 PM
investigating
We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.
We will provide the next update on or before Monday, April 20, by 2 p.m. PT / 5 p.m. ET.
Apr 17, 9:24 PM
investigating
Please be advise that International transfer services are currently unavailable in online banking.
We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 16, 7:28 PM
INC220029 - Teamsite 20 Component/Widget Outage
Started: Apr 15, 6:02 PM
investigating
We are continuing to investigate this issue.
Apr 15, 6:41 PM
investigating
Please be advised that certain TeamSite components, including the Find a Branch/ATM tool, are experiencing inconsistent behaviour. Our internal platform team and OpenText are conducting an immediate investigation and are working to resolve the issue as quickly as possible.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 15, 6:02 PM
INC219954 :: Intermittent 2SV login errors
Started: Apr 14, 5:30 PM
investigating
Please be advised that members may have intermittent login failures on Retail and Small Business banking.
We are actively investigating to identify the root cause and assess the impact.
Members using biometric login or unchallenged two-step verification (2SV) are not affected.
We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 14, 5:30 PM
INC219484 – Wires Processing Latency
Started: Apr 6, 4:15 PM
investigating
Central 1 has advised Fiserv that we are experiencing latency processing incoming wires through their EPP service.
There is no impact on creating wires in PaymentStream Direct, and Central 1 has not observed any failed wires currently.
Fiserv has initiated an active investigation into the performance issue.
A further update will be provided within the next hour.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 6, 4:15 PM
NC219290 - Outgoing and Incoming wires not processing
Started: Apr 2, 2:26 PM
identified
Central 1 continues to experience a service disruption impacting incoming and outgoing wire processing. The issue began at approximately 6:00 a.m. PT (9:00 a.m. ET) and is affecting all wires initiated after this time.
We are completing a manual workaround to release pending wires as we wait for our third-party provider to resolve their gateway-related issue with IBM. Work is underway to restore MQ services and resume normal processing.
Wire creation in PaymentStream Direct remains availa...
Apr 2, 3:32 PM
identified
Central 1 is experiencing a gateway issue that has stopped processing all incoming and outgoing wires traffic.
Central 1’s 3rd-party supplier is working with IBM to resolve the gateway incident.
An update will be provided by 8:30 a.m. PT (11:30 a.m. ET)
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 2, 2:26 PM
March 2026
INC219147 - BNC missed the evening and morning AFT exchange
Started: Mar 31, 2:27 PM
monitoring
BNC confirmed with Payments Canada that there were no issues with this morning outbound AFT files. The issue was strictly affecting AFT files destined for yesterday's Evening AFT Exchange cut-off.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 2:56 PM
monitoring
Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange on March 30 and the morning AFT exchange on March 31.
We will provide an update for the BNC AFT files as soon as we receive them from Payments Canada.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 2:27 PM
Resolved - INC219102 - Client Centre Access Issues
Started: Mar 30, 2:11 PM
investigating
Users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com) and the services and applications behind the Client Centre. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - Support@central1.com – DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 30, 2:11 PM