Central 1 Outage History
Uptime record, past incidents, and downtime history for Central 1.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 0% | 15 | 15 |
| July 2026 | 0% | 31 | 31 |
| June 2026 | 30% | 30 | 21 |
| May 2026 | 26.7% | 15 | 11 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
INC226167 - UM Security Officer and BUA admins updates to users temporarily unavailable
Started: Aug 13, 6:51 PM
Payment Services
Treasury Services
Digital Banking Services
identified
As a follow-up to our previous notification, we would like to provide additional clarification regarding this incident.
The issue is related to a delay in a background synchronization process. While Security Officers and MemberDirect Business User Administrators can continue to grant application permissions through User Management (UM) or MDB User Admin (BUA), and those changes appear to complete successfully, the corresponding permission updates are not currently being synchronized as expect...
Aug 14, 3:47 PM
identified
We are continuing to work on a fix for this issue.
Aug 14, 3:45 PM
identified
Central 1 is aware of an issue that has temporarily caused User Management Security Officers and Business User Admins to lose their access privileges today. Our team has identified the root cause and is actively working to restore the affected permissions.
At this time, regular users are not affected and can continue using the system as usual.
If you require any urgent user access changes while Security Officer privileges are unavailable, please get in touch with our Support team, and we wi...
Aug 13, 6:51 PM
INC226099 - Potential Issue Impacting Remote Deposit Capture (RDC)
Started: Aug 11, 4:56 PM
investigating
We are currently investigating a potential issue impacting Central 1’s Remote Deposit Capture (RDC) error or mobile deposits.
At approximately 9:30 a.m. PT (12:30 p.m. ET) we observed an increase in RDC errors. At this time, we are working to validate scope and confirm whether customer impact is present.
We will provide an update within 1 hour or sooner as more information becomes available.
Central 1 - Support@central1.com - 1.888.889.7878 Option 1
Aug 11, 4:56 PM
INC226073 - Everlink POS and SCD Trace Processing Delay
Started: Aug 10, 10:38 PM
identified
*** This notice is for credit unions who have Everlink as their switch provider. ***
Please be advised that Everlink has suspended processing of new INT network POS and SCD traces. This includes trace follow-up requests for the INT network, due to a technical issue within the Everlink processing stream.
The issue has been escalated with Everlink and their settlement agent, PPJV, and we are actively working with them toward resolution.
There is no impact to POS and SCD trace processing for ...
Aug 10, 10:38 PM
July 2026
INC225674 – Foreign Exchange (FX Trader) is currently down
Started: Jul 31, 4:11 PM
investigating
The Foreign Exchange (FX Trader) via the Treasury Connect application is currently unavailable.
Our technical team is investigating.
Should you require an urgent trade, please contact our Treasury Department at treasury@central1.com or by calling 1-800-661-6813 x 8487.
An update will be sent out by 10:30 a.m. PT (1:30 p.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jul 31, 4:11 PM
INC225671: Outgoing Wires Delays
Started: Jul 31, 1:00 PM
investigating
Please note that we are currently experiencing delays in processing outgoing wire transfers. Once a wire has been approved, its status may remain in a pending state in the outgoing queue. We are actively working with all relevant teams to identify and resolve the issue as quickly as possible. An update will be provided by 9:30 a.m. PT (12:30 p.m. ET) or sooner if additional information becomes available.
Support 888 889 7878 Option 1 support@central1.com
Jul 31, 1:00 PM
INC224893 - Delayed AMEX Bill Payments for July 10
Started: Jul 15, 9:20 PM
monitoring
Central 1 continues to actively work with AMEX to resolve the issue as quickly as possible. We will provide another update once we have additional information.
If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.
Jul 16, 10:19 PM
monitoring
Due to a file transmission issue, EDI bill payments for July 10 to American Express (AMEX) have been delayed. We are actively working with AMEX and will advise once the payments have been processed.
If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.
Jul 15, 9:20 PM
INC224781 – Delayed Bill Payments to TD Bank for July 11
Started: Jul 14, 7:18 PM
monitoring
Central 1 continues to actively work with TD Bank to resolve the issue as quickly as possible. We will provide another update once we have additional information.
If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.
Jul 15, 9:17 PM
monitoring
Due to a file transmission issue, EDI bill payments for July 11 to billers using TD Canada Trust (TD Bank) have been delayed. We are actively working with TD Bank and will advise once the payments have been processed.
If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.
Jul 14, 7:18 PM
INC224528 - OREC0707 File Delayed
Started: Jul 8, 2:00 PM
investigating
Central 1 is aware that the OREC0707 file is delayed and not in the FTP directories. We are working on having the file available as soon as possible.
An update will be provided by 9 am PT (12 pm ET).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jul 8, 2:00 PM
INC224453 - Delayed AFT Posting at TD Bank
Started: Jul 6, 7:31 PM
monitoring
Central 1 has received an update from Payments Canada that TD Bank is making progress with their internal system issues. The estimated time of resolution is 6:30 pm PT (9:30 pm ET). They expect to have all the transactions posted at that time.
We will provide another update by 7 am PT (10 am ET) tomorrow, July 7, or sooner if we receive further information before then.
Jul 6, 9:08 PM
monitoring
Central 1 has been advised by Payments Canada that TD Bank is experiencing system issues that are impacting their ability to post AFT credits to their client's accounts. No ETA has been provided at this time.
We will provide another update at 2 pm PT (5 pm ET) or sooner if information is made available to us.
Central 1 – support@central1.com – 1.888.889.7878 (press 1)
Jul 6, 7:31 PM
INC224352 - EDI Bill Payment files from BNS dated June 26 and June 29 not processed
Started: Jul 3, 6:32 PM
identified
Central 1 has been advised that the EDI Bill Payment files from BNS, dated June 26 and June 29, have not been processed.
Central 1 is actively working with BNS to have the missing files resent and processed as quickly as possible.
We will provide our next update at 2:00 p.m. PT (5:00 p.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jul 3, 6:32 PM
June 2026
INC224203 -- Saved logins issue on v18.1 iOS Forge App
Started: Jun 30, 8:54 PM
Digital Banking Services
Incident Alerting
investigating
We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected.
Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either i...
Jul 8, 2:34 PM
investigating
We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App.
Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS.
Members can continue to access the service by ma...
Jun 30, 8:54 PM
INC224203 -- Saved logins issue on v18.1 iOS Forge App
Started: Jun 30, 8:43 PM
investigating
We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App.
Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS.
Members can continue to access the service by ma...
Jun 30, 8:43 PM
INC224124 - Cash ordering domination drop-down is blank
Started: Jun 29, 3:06 PM
monitoring
RBC has implemented a fix for the cash ordering denomination drop-down issue.
Some users have reported success in selecting denominations after closing all browser sessions and opening a new browser before placing their order.
However, other users continue to experience issues with the application.
If your order is urgent, please submit it using the ServiceNow Cash Ordering Form.
We will provide our next update by 7:00 a.m. PT / 10:00 a.m. ET tomorrow.
Central 1 - Support@central1.com - ...
Jun 29, 7:53 PM
identified
Organizations continue to experience issues with cash ordering. The drop-down menu remains blank, even when using a fresh browser during order placement.
If your order is urgent, please submit it using the ServiceNow cash ordering form.
Our supplier is currently investigating the issue, and we will provide an update by 1:00 p.m. PT \4:00 p.m. ET.
Central 1 - Support@central1.com - 1.888.889.7878, press
Jun 29, 5:07 PM
identified
Credit unions have confirmed that the cash ordering domination drop-down remains blank even after using a fresh browser when placing an order.
If your order is urgent, please use the ServiceNow cash ordering form.
Our supplier is investigating, and we will have an update by 10 a.m. PT\1 p.m. ET.
Central 1 - Support@central1.com - 1.888.889.7878, press
Jun 29, 3:06 PM
NC224124 - Cash ordering domination drop-down is blank
Started: Jun 29, 2:18 PM
investigating
Central 1 is aware that the cash ordering domination drop-down is blank in the application when placing an order.
If your order is urgent, please use the ServiceNow cash ordering form.
Our supplier is investigating, and we will have an update by 10 a.m. PT\1 p.m. ET.
Central 1 - Support@central1.com - 1.888.889.7878, press
Jun 29, 2:18 PM
INC223958 - RESOLVED Delayed bill payments for Manitoba Hydro for June 9, 12, 13, 14 and 15
Started: Jun 25, 6:36 PM
monitoring
Central 1 has been advised that Manitoba Hydro experienced internal technical issues which have resulted a delay in applying bill payments made on June 9, 12, 13, 14 and 15. The issue is expected to be resolved today and the payments will be applied to the clients' accounts tomorrow. Customers can reach out to Manitoba Hydro's Customer Engagement Center at 204-480-5900. Central 1 is actively working with the biller and will provide another update once we have confirmation all bill payments ha...
Jun 25, 6:36 PM
Resolved - INC223892 - AIBC0624 report is not available
Started: Jun 24, 1:17 PM
identified
Central 1 is aware that the AIBC0624 file is currently unavailable on the FTP server. This issue does not impact Ontario credit unions, as the AIOC report remains available.
Our technical support team is actively investigating. In the meantime, the same information can be accessed via the CDJ report within the DAIL file.
We will provide an update by 10:00 a.m. PT (1:00 p.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 24, 1:17 PM
INC223539 - Missing Unqualified Items - June 16, 2026
Started: Jun 17, 4:20 PM
identified
We have identified the issue causing the delay in delivery of the June 16 Unqualified items. We are working towards getting the items moved over to FTP directories as soon as possible.
Another update will be provided by 1:30 pm PT (4:30 pm ET).
Central 1 – support@central1.com – 1.888.889.7878 (press 1)
Jun 17, 7:08 PM
investigating
We are continuing to investigate this issue.
An update will be provided by 12 pm PT (3 pm ET).
Central 1 – support@central1.com – 1.888.889.7878 (press 1)
Jun 17, 6:13 PM
investigating
Some clients may be missing their Unqualified clearing items for June 16. We are actively investigating the matter.
We will provide the next update by 11 am PT (2 pm ET) with the latest information.
Central 1 – support@central1.com – 1.888.889.7878 (press 1)
Jun 17, 4:20 PM
INC222835: International Funds Transfers – Transaction Failures
Started: Jun 5, 5:18 PM
investigating
All impacted payments have now been returned to members through the standard payments return process.
We have made significant progress in our investigation and have successfully validated a fix in our test environments. The issue was related to a recent system update that caused a compatibility problem, resulting in transfers not being completed as expected.
A change has been prepared to address this issue and is tentatively scheduled for tomorrow morning. Once the change is complete, Agi...
Jun 15, 5:57 PM
investigating
We continue to investigate the issue affecting International Transfers in Forge. To prevent further customer impact, Agility has disabled the production connection, ensuring that no additional payments are processed and require reversal. Customers attempting to access the feature will see a service unavailable message.
Investigation efforts are ongoing in UAT and Development environments as teams work to identify the root cause and implement a resolution. We will provide further updates a...
Jun 10, 10:17 PM
investigating
We are currently investigating an issue affecting International Funds Transfers. Since Monday evening, transfer attempts have been failing. In impacted cases, funds are being debited from customer accounts, but the corresponding bill payment transfers are not being created. Debited funds will be returned through the standard payments return process.
Our teams are actively working to identify the root cause and restore normal service. We will provide further updates as more information becom...
Jun 5, 5:18 PM
INC222764 – Delayed bill payments to BMO for May 29
Started: Jun 3, 8:56 PM
monitoring
Due to a technical issue at the Bank of Montreal (BMO), EDI bill payments for May 29, to billers using BMO as their lead bank, were delayed. All payments, except for those for BC Hydro and Capital One Mastercard, were processed by BMO on June 2. Please note that EDI billers honour the original payment date when applying payments so there will be no impact to customer accounts.
Payments for BC Hydro and Capital One Mastercard are still being investigated. We are following up with BMO and wil...
Jun 3, 8:56 PM
INC222639 – Outgoing and Incoming wires delay
Started: Jun 1, 3:35 PM
monitoring
Wires have been processing with minimal delay since 8:07 a.m. PT (11:07 a.m. ET) and all pending wires have been processed.
Central 1 is continuing to work with our provider to monitor to ensure wires stability.
An update will be provided by 12:00 p.m. PT (3:00 p.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 1, 4:35 PM
monitoring
Central 1 we observed a delay for incoming and outgoing wires moving in our system between 7:25 to 8:07 a.m. PT (10:25 to 11:07 a.m. ET). All wires submitted prior to 7:25 a.m. PT (10:25 am, ET) have processed as expected.
Wires have resumed and Central 1 is working with our provider to ensure wires impacted during the outage are released.
An update will be provided by 9:30 a.m. PT (12:30 p.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Jun 1, 3:35 PM
May 2026
INC222092: Remember Me and Biometric Login Information Disappearing
Started: May 22, 10:04 PM
identified
We are proceeding with an urgent OIDC release tonight to address the “Remember Me” expiry issue affecting desktop and manual login on mobile.
<a href="https://status.central1.com/incidents/7rl1c39tfk5g">CHG170934 – Urgent Digital Banking OIDC Release 1.0.62</a>
Once the release is complete, OIDC will refresh the “Remember Me” cookie expiry at login. This resolves the issue where saved login information was not being extended on return visits. This applies to Desktop login and Ma...
May 26, 7:13 PM
identified
Update: Remember Me and Biometric Login Information
Further to our previous communication, we would like to provide additional details on the issue affecting saved login information.
Current Status
• A fix for OIDC (desktop and manual login flows) is currently in development and is expected to be ready for testing shortly.
• Once validated, this will be deployed via an urgent OIDC release.
• An Android and iOS Mobile App update is also required to address the issue with biometric logi...
May 25, 7:28 PM
identified
We have identified an issue affecting Remember Me and Biometric login information in both Digital Banking OIDC and the Mobile App.
Our investigation has determined that both OIDC and the Mobile App are not updating the expiry date on the “Remember Me” cookie. While this cookie is configured to expire in 10 years, recent changes in modern web browsers now limit the duration that such data can be retained to approximately 13 months (400 days). As a result, any longer durations are automati...
May 22, 10:04 PM
INC222036 – Client Centre unavailable
Started: May 22, 1:21 AM
identified
Central 1 is currently experiencing a recurrence of the Client Centre access issue. Users may encounter the “Sorry Page” when attempting to access the site.
Our teams are actively engaged and escalating with our vendor to address this issue. In parallel, we are working on alternative solutions to mitigate the impact and resolve the underlying environment issue as quickly as possible.
The “Sorry Page” remains available and provides access to key applications via direct links. We will...
May 22, 1:21 AM
INC222016 - Login Disruption to Digital Banking
Started: May 21, 8:54 PM
monitoring
Members may have experienced an error message "There was an error processing your request" when attempting to log in to online banking between 1:02 p.m. and 1:30 p.m. PT (4:02 p.m. to 4:30 p.m. ET).
The issue has now been resolved.
A postmortem will be completed, and a summary will be shared once available.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
May 21, 8:54 PM
INC221869 - Client Centre intermittent access issue
Started: May 19, 2:09 PM
investigating
We’re continuing to work closely with our vendor and internal teams to restore full Client Centre functionality. While there are no new material updates at this time, this issue remains a top priority and work is actively progressing toward resolution.
The temporary “Sorry Page” remains in place and continues to provide access to key applications via direct links. We will provide our next update by tomorrow at 2 p.m. PT (5 p.m. ET), or sooner if additional information becomes available...
May 20, 9:09 PM
investigating
We’re continuing to work closely with our vendor and internal teams to restore full Client Centre functionality. At this time, there are no new material updates; however, efforts remain actively underway and resolution remains a top priority.
The temporary “Sorry Page” continues to provide access to key applications via direct links. If you encounter issues accessing the page, please use the application links provided in the previous update.
We will provide our next update by end of b...
May 20, 1:58 AM
investigating
We are conducting a thorough analysis of the systems involved and working toward resolving the Client Centre issue. In the event you are receiving an error trying to access our Sorry Page (via Client Centre), please use the links provided on the Sorry Page, or use from the list below:
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login ...
May 19, 6:22 PM
investigating
We’re continuing to work with our partners and internal teams to restore full access to the Client Centre. While the issue is still under investigation, we have implemented a temporary solution that allows users to access key applications through a dedicated page.
Our teams are actively working to resolve the issue as quickly as possible and improve overall service resiliency. We’ll continue to provide updates as more information becomes available and appreciate your patience in the mean...
May 19, 5:13 PM
investigating
Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/).
Currently, users should receive the Sorry Page providing direct links to applications.
Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available.
Central 1 Support - support@central1.com - 1 888 889 7878 (press 1)
May 19, 2:09 PM
INC221869 – Client Centre intermittent access issue
Started: May 19, 2:26 AM
investigating
Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/).
Some customers may encounter intermittent access issues when logging in or navigating the site. At this time, the issue appears to impact a subset of users, and retrying the action may result in successful access.
Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available...
May 19, 2:26 AM
INC221825 - PaymentStream Direct is not available
Started: May 17, 11:50 AM
identified
Central 1 is aware that PaymentStream Direct is not accessible and has initiated an immediate investigation. The user will receive an error message that the server is unavailable after entering the 2-step token code.
Keeping you informed during this incident is important to us. We’ll share another update with you by 9:30 a.m. PT (12:30 a.m. ET) today, or as soon as we have significant developments to report.
Central 1 - Support@central1.com - 1.888.889.7878, press 0
May 17, 11:50 AM
INC221480 – Client Centre intermittent access issue
Started: May 9, 6:11 PM
investigating
Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/).
Some customers may encounter intermittent access issues when logging in or navigating the site. At this time, the issue appears to impact a subset of users, and retrying the action may result in successful access.
Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available...
May 9, 6:11 PM
INC221365 :: 2SV text/voice service degradation.
Started: May 7, 8:35 PM
monitoring
Please be advised that our 2SV text/voice vendor experienced a service degradation between 11:18 AM and 11:48 AM PST (2:18 PM–2:48 PM EST).
Members were intermittently unable to log in to online banking.
Members using email-based 2SV were not affected.
The issue has been resolved. We are currently monitoring the situation.
DigitalBanking_Support@central1.com - 1.888.889.7878
May 7, 8:35 PM
INC221205 - Missing ORPI\ORUI cheque return reports
Started: May 5, 2:40 PM
identified
Central 1 has identified that some clients are missing the ORPI (CAD) and the ORUI (USD) online returns cheque processed items reports this morning for items returned in ORS yesterday, May 4, 2026.
We will provide our next update by 9 a.m. PT (12 p.m. ET) after our technical team has further investigated.
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
May 5, 2:47 PM
identified
We are continuing to work on a fix for this issue.
May 5, 2:40 PM
identified
Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 9:00 to 9:20 a.m. PT (12:00 to 12:20 p.m. ET).
You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 5, 2:40 PM
INC221142 - Client Centre and Central1.com Instability
Started: May 4, 4:57 PM
monitoring
Central 1 has observed stable operation of both the Client Centre (https://clients.central1.com/) and https://www.central1.com/ since yesterday afternoon. At this time, services continue to operate normally.
While stability has improved, Central 1 and our web service provider remain in an active monitoring phase as the vendor continues to validate long-term platform stability. As a result, this incident will remain
open until the vendor formally confirms resolution and sustained stability.
...
May 6, 9:26 PM
monitoring
Central 1 has observed improved stability with both the Client Centre (https://clients.central1.com/) and https://www.central1.com/ over the past several hours. While services are currently operating normally, we continue to actively monitor the environment closely to ensure ongoing stability.
In parallel, Central 1 is also working on additional contingency and workaround options to help improve resiliency and reduce dependency on the affected hosting environment. We expect to provide custom...
May 5, 11:59 PM
monitoring
Client Centre (https://clients.central1.com/) continues to be unavailable.
Please note that Central 1’s public website (https://www.central1.com/) is also currently unavailable, as it is hosted by the same service provider.
Please continue to use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.cen...
May 5, 6:03 PM
monitoring
The Client Centre website (https://clients.central1.com) continues to experience instability.
Please use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.central1.com/.
Central 1 is continuing to work with our Cient Centre web service provider to resolve the global issues they are experiencing. If...
May 5, 4:13 PM
monitoring
The Client Center website is currently unavailable. Please use the URLs presented on the “Sorry Page” to access applications and services.
Central 1 is continuing to work with our Cient Center web service provider to resolve the global issues they are experiencing. If you require any additional Client Center content today (e.g., news articles, forms), please contact Support, and we will provide it while our vendor works to restore full service.
We will provide our next update by 9:00...
May 5, 3:04 PM
monitoring
At this time, all Central 1 monitoring indicators for our Single Sign-On service and Client Centre content pages are green. We will continue to closely monitor these services throughout the morning before closing out communications.
If you are still experiencing any content or access issues with our applications or services, please contact us for additional support.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 5, 12:53 PM
monitoring
Central 1 continues to work closely with our Client Centre service provider as they address the ongoing stability issues impacting the platform today. At this time, availability remains intermittent, and we are actively monitoring the situation while supporting our vendor through resolution efforts.
The Client Centre Sorry Page is now consistently available to all customers, ensuring continued access to Central 1 applications during this period. If you require any specific content from the C...
May 4, 10:04 PM
monitoring
Central 1 is continuing to work with our Client Centre web service provider to resolve the global issues they are experiencing today.
If the Client Centre is unavailable, a Sorry Page will be presented to ensure you can still launch and access your Central 1 applications.
If you require any additional Client Centre content today (e.g., news articles, forms), please contact Support and we will provide it to you while our vendor works to restore full service.
An earlier issue prevented some ...
May 4, 8:58 PM
monitoring
We are continuing to assess the intermittent access issues being reported by some of our clients across our applications.
We will provide another update within the next hour.
May 4, 8:02 PM
monitoring
Central 1 is receiving feedback that some users are still not able to access the Client Centre in spite of clearing their cache and/or using a private browser. We are investigating further here on potential reasons as the servers are up and operational.
We will provide an update by 12:30 pm PT (3:30 pm ET).
May 4, 6:33 PM
monitoring
The third-party host for Central 1's Client Centre has resolved the instability. Users should be able to access. Some users may need to either clear their cache or use a private browser session to reach the Client Centre.
We will be monitoring the site over the next while to ensure it remains stable. We apologize for any inconvenience caused by this incident.
May 4, 5:35 PM
investigating
Some users are continuing to experience access issues when going to the Client Centre. In most cases if you cannot access you should be presented with a page providing direct links to the applications behind the Client Centre.
We are actively investigating the issue and will provide an update by 11 am PT (2 pm ET).
Central 1 - Support@central1.com – 1.888.889.7878, press 1
May 4, 4:57 PM
April 2026
INC220625 - BNC missed sending an AFT file in the morning exchange
Started: Apr 27, 2:38 PM
identified
Payments Canada has notified Central 1 that BNC (National Bank of Canada) did not send one of the two files in the morning exchange. The larger of the two AFT files was successfully received and processed.
We will provide an update once we have received and processed the remaining BNC file.
Central 1 – Support@central1.com – 1.888.889.7878, press 1
Apr 27, 2:38 PM
Resolved - INC220447 - Issue Impacting Wires
Started: Apr 22, 8:56 PM
monitoring
Fiserv has provided an update to Central 1 that they have resolved their technical issues within their Azure environment. Central 1 and Fiserv will complete additional validation steps to ensure system stability prior to Wires business hours resuming tomorrow morning at 5 a.m. PT (8 a.m. ET) wires opening prior to confirming the incident is resolved.
We will provide another update tomorrow by 5:30 a.m. PT (8:30 a.m. ET).
Apr 23, 3:08 AM
monitoring
Central 1 has been able to manually process incoming and outgoing wires up to 3 p.m. PT (6 p.m. ET) wires close time (SWIFT gateway closed).
Fiserv continues to triage their critical incident and have Central 1 teams engaged to ensure we can establish connectivity with their system.
Central 1 and Fiserv will work to ensure there is system stability for tomorrow mornings 5 a.m. PT (8 a.m. ET) wires opening.
We will provide an update tomorrow at 5:30 a.m. PT (8:30 a.m. ET).
Central 1 – ...
Apr 22, 10:26 PM
investigating
Fiserv has raised a critical incident and have their team engaged reviewing a core issue within their infrastructure causing impacts to our wires system.
As a workaround, Central 1 is currently manually releasing incoming and outgoing wires. The work around will prevent any further delays in wires processing while Fiserv continue to triage their incident.
We will provide an update within 1 hour or sooner as more information becomes available.
Central 1 – Support@central1.com - 1.888....
Apr 22, 9:22 PM
investigating
We are currently investigating an issue impacting Wires.
At approximately 1:25 p.m. PT (4:25 p.m. ET), we observed incoming and outgoing wires not moving in our system. At this time, we are working to validate scope.
We will provide an update within 30 minutes or sooner as more information becomes available.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 22, 8:56 PM
INC220280 - Incoming/outgoing wires not processing
Started: Apr 20, 12:15 PM
identified
Our vendor addressed their technical issue at 7:02 am PT (10 am ET), and after a server restart, service has recovered at 7:04 am PT (10:04 am ET). Inbound and Outbound wires are now processing. Wires in pending status could take an additional 30 minutes to process.
We continue to monitor the system and will send an update on system performance within the next hour.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 2:32 PM
identified
Central 1 continues to experience a technical issue preventing the processing of incoming and outgoing wires. Wires can be created and approved in PS-Wires.
The technical issue has been identified, and we are waiting for our vendor to implement a fix to their system.
The fix will be applied by 7:30 a.m. PT (10:30 a.m. ET). As soon as the wires are processed, we will send a confirmation via this channel.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 2:00 PM
investigating
Central 1 continues to experience a technical issue preventing incoming and outgoing wires from being processed. Wires can be created and approved in PS-Wires.
We have engaged our technical teams along with our 3rd party providers, Fiserv and IBM
An update will be provided by 6:45 a.m. PT (9:45 a.m. ET) or sooner if the incident is resolved.
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 1:00 PM
investigating
Central 1 is currently unable to send or receive CAD, USD, or FX wires. Wires can still be created and reviewed in PS-Wires.
Central 1’s technical resources are actively working to restore full service. We will provide an update by 5:45 a.m. PT (8:45 a.m. ET).
Central 1 – Support@central1.com - 1.888.889.7878, press 1
Apr 20, 12:15 PM
INC220235 - PaymentStream Direct not accessible
Started: Apr 19, 7:04 PM
investigating
Central 1 is aware that PaymentStream Direct is not accessible and have initiated an immediate investigation. User will receive an error message that the server is unavailable after entering the 2-step token code.
Keeping you informed during this incident is important to us. We’ll share another update with you by today at 2 p.m. PT (5 p.m. ET), or as soon as we have significant developments to report on. Thank you for your patience.
Central 1 - Support@central1.com - 1.888.889.7878, pre...
Apr 19, 7:04 PM
INC220098 : International Transfer Service Interruption
Started: Apr 16, 7:28 PM
investigating
Please be advised that a fix will be deployed with Urgent Digital Banking Core Release 768 (CHG170247)
The release has been scheduled for Wednesday April 29, 2026 at 1 a.m. PT (4 a.m. ET).
DigitalBanking_Support@central1.com - 1.888.889.7878
Apr 28, 8:45 PM
investigating
Our teams continue to validate the fix identified for the international transfer service interruption. We are tentatively targeting a resolution later this week, pending successful testing. We will provide the next update tomorrow, on or before 2 p.m. PT / 5 p.m. ET.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 27, 10:43 PM
investigating
We believe we have identified the root cause of the International Transfer Service interruption. A fix has been applied in our lower environments and is currently undergoing testing. Our technical teams are closely monitoring results as we progress toward resolution. We will provide the next update on or before Monday, April 27, by 2 p.m. PT / 5 p.m. ET
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 24, 12:33 AM
investigating
We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.
We will provide the next update on or before Tuesday, April 21, by 2 p.m. PT / 5 p.m. ET.
Apr 21, 6:17 PM
investigating
We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.
We will provide the next update on or before Monday, April 20, by 2 p.m. PT / 5 p.m. ET.
Apr 17, 9:24 PM
investigating
Please be advise that International transfer services are currently unavailable in online banking.
We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 16, 7:28 PM
INC220029 - Teamsite 20 Component/Widget Outage
Started: Apr 15, 6:02 PM
investigating
We are continuing to investigate this issue.
Apr 15, 6:41 PM
investigating
Please be advised that certain TeamSite components, including the Find a Branch/ATM tool, are experiencing inconsistent behaviour. Our internal platform team and OpenText are conducting an immediate investigation and are working to resolve the issue as quickly as possible.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 15, 6:02 PM
INC219954 :: Intermittent 2SV login errors
Started: Apr 14, 5:30 PM
investigating
Please be advised that members may have intermittent login failures on Retail and Small Business banking.
We are actively investigating to identify the root cause and assess the impact.
Members using biometric login or unchallenged two-step verification (2SV) are not affected.
We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Apr 14, 5:30 PM
INC219484 – Wires Processing Latency
Started: Apr 6, 4:15 PM
investigating
Central 1 has advised Fiserv that we are experiencing latency processing incoming wires through their EPP service.
There is no impact on creating wires in PaymentStream Direct, and Central 1 has not observed any failed wires currently.
Fiserv has initiated an active investigation into the performance issue.
A further update will be provided within the next hour.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 6, 4:15 PM
NC219290 - Outgoing and Incoming wires not processing
Started: Apr 2, 2:26 PM
identified
Central 1 continues to experience a service disruption impacting incoming and outgoing wire processing. The issue began at approximately 6:00 a.m. PT (9:00 a.m. ET) and is affecting all wires initiated after this time.
We are completing a manual workaround to release pending wires as we wait for our third-party provider to resolve their gateway-related issue with IBM. Work is underway to restore MQ services and resume normal processing.
Wire creation in PaymentStream Direct remains availa...
Apr 2, 3:32 PM
identified
Central 1 is experiencing a gateway issue that has stopped processing all incoming and outgoing wires traffic.
Central 1’s 3rd-party supplier is working with IBM to resolve the gateway incident.
An update will be provided by 8:30 a.m. PT (11:30 a.m. ET)
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Apr 2, 2:26 PM
March 2026
INC219147 - BNC missed the evening and morning AFT exchange
Started: Mar 31, 2:27 PM
monitoring
BNC confirmed with Payments Canada that there were no issues with this morning outbound AFT files. The issue was strictly affecting AFT files destined for yesterday's Evening AFT Exchange cut-off.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 2:56 PM
monitoring
Central 1 has been advised by Payments Canada that BNC experienced a delay in delivering its AFT file during the evening exchange on March 30 and the morning AFT exchange on March 31.
We will provide an update for the BNC AFT files as soon as we receive them from Payments Canada.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Mar 31, 2:27 PM
Resolved - INC219102 - Client Centre Access Issues
Started: Mar 30, 2:11 PM
investigating
Users are experiencing an accessibility issue with the Client Centre (Clients.Central1.Com) and the services and applications behind the Client Centre. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Central 1’s technical team is investigating and will provide another update by 8:00 a.m. PT (11:00 a.m. ET).
Central 1 - Support@central1.com – DigitalBanking_Support@central1.com - 1.888.889.7878
Mar 30, 2:11 PM