Intellect Design continues to investigate an issue affecting a subset of users attempting to log in to the Forge mobile app on iOS devices using their password.
This issue does not affect all Credit Unions or all iOS users. Android users and users logging in with biometrics continue to be unaffected.
As a workaround, affected users can access Online Banking through their mobile device's web browser while we continue to investigate the iOS app login issue.
All relevant teams are engaged and actively working to identify the cause and restore normal login functionality. Our next update will be provided within two hours.
Central 1 - DigitalBanking_Support@central1.com - 1.888.889.7878, press 2
investigating
Please be advised that IOS users have login failures with mobile app. At this time the login for the Forge mobile app in iOS devices is not working. We are actively investigating to identify the root cause and assess the impact.
Users using biometric login, Android app and desktop Online banking are not affected.
We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
Please be advised that members may have intermittent login failures on Retail and Small Business banking.
We are actively investigating to identify the root cause and assess the impact.
We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
We will provide an update by 5:00 a.m. PT (8:00 a.m. ET).
DigitalBanking_Support@central1.com - 1.888.889.7878
August 2026
INC226796 - Scheduled and Recurring e-Transfers Not Processing on Due Date
Central 1 continues to work with Interac on an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R). Interac's fix remains targeted for September 20, 2026, and testing is currently underway. The majority of Scheduled and Recurring e-Transfers continue to process successfully.
Customers requiring immediate fund transfers should use a standard e-Transfer until the issue is resolved.
Our next update will be provided by Wednesday, September 16 or sooner if new information becomes available.
Central 1 - Support@central1.com - 1.888.889.7878 Option 1
identified
Central 1 continues to work with Interac to investigate an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R).
Interac has identified a potential fix and is currently conducting testing and validation activities to confirm the root cause and effectiveness of the solution. Subject to successful testing and approval, Interac is currently targeting deployment of the fix as part of its September 20 production release.
The issue remains intermittent and may affect some customers using Scheduled or Recurring e-Transfers. Customers requiring immediate fund transfers should send an immediate e-Transfer instead of a Scheduled or Recurring e-Transfer until this issue has been resolved.
We continue to work closely with Interac and will provide our next update, including any changes to the expected release timeline, on Wednesday, September 9.
Central 1 - Support@central1.com - 1.888.889.7878 Option 1
investigating
Central 1 continues to work with Interac to investigate an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R).
Our review of historical processing volumes indicates that the number of impacted Scheduled and Recurring e-Transfers is relatively low, and the majority continue to be processed successfully. The issue may affect any customer using Scheduled or Recurring e-Transfers.
Scheduled and Recurring e-Transfers are managed by Interac within a separate system, and Central 1 is unable to directly view or identify pending S&R transactions.
We continue to engage Interac for updates and will provide our next status update on Thursday, September 3 at 12:00 p.m. PT (3:00 p.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878 Option 1
investigating
Central 1 is aware of an Interac issue they are having with the Scheduled and Recurring e-Transfers. Currently some e-Transfers are not being processed on the due date. Customers requiring immediate fund transfers may send an immediate e-Transfer instead of a scheduled or recurring e-Transfer at this time.
We have reached out to Interac support to investigate and will provide updates as we receive them.
Central 1 - Support@central1.com - 1.888.889.7878 Option 1
Legacy Incident Archive
40 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
INC226167 - UM Security Officer and BUA admins updates to users temporarily unavailable
We are actively working to finalize the planned synching updates for the User Manager (UM) and Business User Administrator (BUA) tool. While progress is being made, the implementation is taking longer than expected. We sincerely apologize for any inconvenience this may cause and appreciate your understanding. If you have an urgent request, please reach out to Support for immediate assistance.
We will provide our next update by 10:00 a.m. PT (1 p.m. ET) on August 18, 2026, or sooner if the i...
identified
As a follow-up to our previous notification, we would like to provide additional clarification regarding this incident.
The issue is related to a delay in a background synchronization process. While Security Officers and MemberDirect Business User Administrators can continue to grant application permissions through User Management (UM) or MDB User Admin (BUA), and those changes appear to complete successfully, the corresponding permission updates are not currently being synchronized as expect...
identified
We are continuing to work on a fix for this issue.
identified
Central 1 is aware of an issue that has temporarily caused User Management Security Officers and Business User Admins to lose their access privileges today. Our team has identified the root cause and is actively working to restore the affected permissions.
At this time, regular users are not affected and can continue using the system as usual.
If you require any urgent user access changes while Security Officer privileges are unavailable, please get in touch with our Support team, and we wi...
We are currently investigating a potential issue impacting Central 1’s Remote Deposit Capture (RDC) error or mobile deposits.
At approximately 9:30 a.m. PT (12:30 p.m. ET) we observed an increase in RDC errors. At this time, we are working to validate scope and confirm whether customer impact is present.
We will provide an update within 1 hour or sooner as more information becomes available.
Central 1 - Support@central1.com - 1.888.889.7878 Option 1
INC226073 - Everlink POS and SCD Trace Processing Delay
Source not attested
Last archived state: resolved
View archived record details
identified
*** This notice is for credit unions who have Everlink as their switch provider. ***
Please be advised that Everlink has suspended processing of new INT network POS and SCD traces. This includes trace follow-up requests for the INT network, due to a technical issue within the Everlink processing stream.
The issue has been escalated with Everlink and their settlement agent, PPJV, and we are actively working with them toward resolution.
There is no impact to POS and SCD trace processing for ...
July 2026
INC225674 – Foreign Exchange (FX Trader) is currently down
Source not attested
Last archived state: resolved
View archived record details
investigating
The Foreign Exchange (FX Trader) via the Treasury Connect application is currently unavailable.
Our technical team is investigating.
Should you require an urgent trade, please contact our Treasury Department at treasury@central1.com or by calling 1-800-661-6813 x 8487.
An update will be sent out by 10:30 a.m. PT (1:30 p.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
INC225671: Outgoing Wires Delays
Source not attested
Last archived state: resolved
View archived record details
investigating
Please note that we are currently experiencing delays in processing outgoing wire transfers. Once a wire has been approved, its status may remain in a pending state in the outgoing queue. We are actively working with all relevant teams to identify and resolve the issue as quickly as possible. An update will be provided by 9:30 a.m. PT (12:30 p.m. ET) or sooner if additional information becomes available.
Support 888 889 7878 Option 1 support@central1.com
INC224893 - Delayed AMEX Bill Payments for July 10
Source not attested
Last archived state: resolved
View archived record details
monitoring
Central 1 continues to actively work with AMEX to resolve the issue as quickly as possible. We will provide another update once we have additional information.
If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.
monitoring
Due to a file transmission issue, EDI bill payments for July 10 to American Express (AMEX) have been delayed. We are actively working with AMEX and will advise once the payments have been processed.
If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.
INC224781 – Delayed Bill Payments to TD Bank for July 11
Source not attested
Last archived state: resolved
View archived record details
monitoring
Central 1 continues to actively work with TD Bank to resolve the issue as quickly as possible. We will provide another update once we have additional information.
If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.
monitoring
Due to a file transmission issue, EDI bill payments for July 11 to billers using TD Canada Trust (TD Bank) have been delayed. We are actively working with TD Bank and will advise once the payments have been processed.
If you have any questions regarding this matter, please contact the Central 1 Bill Payment Operations team at bptrace@central1.com.
INC224528 - OREC0707 File Delayed
Source not attested
Last archived state: resolved
View archived record details
investigating
Central 1 is aware that the OREC0707 file is delayed and not in the FTP directories. We are working on having the file available as soon as possible.
An update will be provided by 9 am PT (12 pm ET).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
INC224453 - Delayed AFT Posting at TD Bank
Source not attested
Last archived state: resolved
View archived record details
monitoring
Central 1 has received an update from Payments Canada that TD Bank is making progress with their internal system issues. The estimated time of resolution is 6:30 pm PT (9:30 pm ET). They expect to have all the transactions posted at that time.
We will provide another update by 7 am PT (10 am ET) tomorrow, July 7, or sooner if we receive further information before then.
monitoring
Central 1 has been advised by Payments Canada that TD Bank is experiencing system issues that are impacting their ability to post AFT credits to their client's accounts. No ETA has been provided at this time.
We will provide another update at 2 pm PT (5 pm ET) or sooner if information is made available to us.
Central 1 – support@central1.com – 1.888.889.7878 (press 1)
INC224352 - EDI Bill Payment files from BNS dated June 26 and June 29 not processed
Source not attested
Last archived state: resolved
View archived record details
identified
Central 1 has been advised that the EDI Bill Payment files from BNS, dated June 26 and June 29, have not been processed.
Central 1 is actively working with BNS to have the missing files resent and processed as quickly as possible.
We will provide our next update at 2:00 p.m. PT (5:00 p.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878, press 1
