Central 1 continues to work with Interac on an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R). Interac's fix remains targeted for September 20, 2026, and testing is currently underway. The majority of Scheduled and Recurring e-Transfers continue to process successfully.
Customers requiring immediate fund transfers should use a standard e-Transfer until the issue is resolved.
Our next update will be provided by Wednesday, September 16 or sooner if new information becomes available.
Central 1 - Support@central1.com - 1.888.889.7878 Option 1
identified
Central 1 continues to work with Interac to investigate an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R).
Interac has identified a potential fix and is currently conducting testing and validation activities to confirm the root cause and effectiveness of the solution. Subject to successful testing and approval, Interac is currently targeting deployment of the fix as part of its September 20 production release.
The issue remains intermittent and may affect some customers using Scheduled or Recurring e-Transfers. Customers requiring immediate fund transfers should send an immediate e-Transfer instead of a Scheduled or Recurring e-Transfer until this issue has been resolved.
We continue to work closely with Interac and will provide our next update, including any changes to the expected release timeline, on Wednesday, September 9.
Central 1 - Support@central1.com - 1.888.889.7878 Option 1
investigating
Central 1 continues to work with Interac to investigate an issue affecting a subset of Scheduled and Recurring e-Transfers (S&R).
Our review of historical processing volumes indicates that the number of impacted Scheduled and Recurring e-Transfers is relatively low, and the majority continue to be processed successfully. The issue may affect any customer using Scheduled or Recurring e-Transfers.
Scheduled and Recurring e-Transfers are managed by Interac within a separate system, and Central 1 is unable to directly view or identify pending S&R transactions.
We continue to engage Interac for updates and will provide our next status update on Thursday, September 3 at 12:00 p.m. PT (3:00 p.m. ET).
Central 1 - Support@central1.com - 1.888.889.7878 Option 1
investigating
Central 1 is aware of an Interac issue they are having with the Scheduled and Recurring e-Transfers. Currently some e-Transfers are not being processed on the due date. Customers requiring immediate fund transfers may send an immediate e-Transfer instead of a scheduled or recurring e-Transfer at this time.
We have reached out to Interac support to investigate and will provide updates as we receive them.
Central 1 - Support@central1.com - 1.888.889.7878 Option 1
June 2026
INC224203 -- Saved logins issue on v18.1 iOS Forge App
Our Development and Support teams continue to actively investigate reports of saved login credentials unexpectedly being cleared within the iOS Forge App. This remains a high-priority investigation, and we continue to devote resources toward identifying the underlying cause.
As part of our ongoing troubleshooting efforts, we may have identified an instance where the issue was reproduced by a staff member using a debug version of the production iOS application. While this is an encouraging development, the investigation is still in progress and additional analysis is required.
We continue to encourage users testing the debug version of the iOS application to report any occurrences of this issue and provide as much detail as possible to assist with our investigation.
We understand the impact this issue has on affected users and appreciate your continued patience and cooperation. Please be assured that the investigation remains active and ongoing, and we will provide further updates as soon as significant new information becomes available.
Thank you for your continued partnership as we work toward a resolution.
DigitalBanking_Support@Central1.com
1.888.889.7878 (option 2)
investigating
Please be assured that we continue to treat this as a priority investigation and remain actively engaged with our Development team. Over the past several weeks, we've dedicated significant effort to reproducing the behavior internally and identifying a reliable pattern that would help us isolate the root cause.
Unfortunately, despite extensive testing, we have not yet been able to replicate the issue in our own environments. We've also worked with a small number of affected clients by providing debug versions of the iOS application to capture additional diagnostic information during reproduction attempts; however, these efforts have not yet produced any conclusive findings.
While we do not have a meaningful update on the root cause at this time, the investigation remains active and ongoing. We understand the impact this issue has on your users and appreciate your patience as we continue working to gather the information necessary to move the investigation forward.
In the meantime, we encourage affected staff members to continue testing with the debug iOS application where possible. For impacted clients who have not yet received the debug version and would like to assist with troubleshooting, please let us know and we would be happy to provide it.
Should the issue occur again, any details surrounding the event would be extremely helpful to our investigation. In particular, we would appreciate information regarding the actions performed leading up to the login being cleared, the timestamp, the device type and model, the operating system version (iOS), and any screenshots or screen recordings that may help us better understand the circumstances under which the issue occurred.
We remain committed to resolving this issue and will provide further updates as soon as we have any significant developments to share.
Thank you for your continued patience and understanding.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
investigating
We continue to investigate an issue affecting some members using the Forge App on iOS devices, where saved login information may not be retained as expected.
Through our investigation, we have identified a valid workaround that allows saved login functionality to continue working as designed. Members should ensure that Biometric Login (Face ID or Touch ID) is enabled within the Forge App. We have observed that when Biometric Login is disabled, saved login information may be removed, either immediately or after a period of time.
While the workaround has proven effective, our team continues to investigate the underlying cause. We have experienced challenges consistently reproducing the issue within our internal testing environments, which has extended the time required to identify the root cause and implement a permanent fix.
Our team remains actively engaged in the investigation and will provide additional updates as more information becomes available.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
investigating
We are currently investigating an issue affecting some users on iOS devices where saved login information is not being retained as expected on the v18.1 Forge App.
Some members reported that the issue was resolved after upgrading their device to iOS 26.5 operating system. While we have not yet confirmed this as a universal solution, members experiencing this issue may wish to ensure their device is running the latest available version of iOS.
Members can continue to access the service by manually entering their card number and password if their saved login is unavailable.
Our team is actively investigating the issue and working to determine the root cause. Additional updates will be provided as more information becomes available.
We apologize for any inconvenience and appreciate your patience while we work toward a resolution.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
Legacy Incident Archive
40 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
INC222036 – Client Centre unavailable
Source not attested
Last archived state: resolved
View archived record details
identified
Central 1 is currently experiencing a recurrence of the Client Centre access issue. Users may encounter the “Sorry Page” when attempting to access the site.
Our teams are actively engaged and escalating with our vendor to address this issue. In parallel, we are working on alternative solutions to mitigate the impact and resolve the underlying environment issue as quickly as possible.
The “Sorry Page” remains available and provides access to key applications via direct links. We will...
INC222016 - Login Disruption to Digital Banking
Source not attested
Last archived state: resolved
View archived record details
monitoring
Members may have experienced an error message "There was an error processing your request" when attempting to log in to online banking between 1:02 p.m. and 1:30 p.m. PT (4:02 p.m. to 4:30 p.m. ET).
The issue has now been resolved.
A postmortem will be completed, and a summary will be shared once available.
DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)
INC221869 - Client Centre intermittent access issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re continuing to work closely with our vendor and internal teams to restore full Client Centre functionality. While there are no new material updates at this time, this issue remains a top priority and work is actively progressing toward resolution.
The temporary “Sorry Page” remains in place and continues to provide access to key applications via direct links. We will provide our next update by tomorrow at 2 p.m. PT (5 p.m. ET), or sooner if additional information becomes available...
investigating
We’re continuing to work closely with our vendor and internal teams to restore full Client Centre functionality. At this time, there are no new material updates; however, efforts remain actively underway and resolution remains a top priority.
The temporary “Sorry Page” continues to provide access to key applications via direct links. If you encounter issues accessing the page, please use the application links provided in the previous update.
We will provide our next update by end of b...
investigating
We are conducting a thorough analysis of the systems involved and working toward resolving the Client Centre issue. In the event you are receiving an error trying to access our Sorry Page (via Client Centre), please use the links provided on the Sorry Page, or use from the list below:
- https://paymentstream.secure.central1.com/product/paymentstream/ for PaymentStream Direct
- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login ...
investigating
We’re continuing to work with our partners and internal teams to restore full access to the Client Centre. While the issue is still under investigation, we have implemented a temporary solution that allows users to access key applications through a dedicated page.
Our teams are actively working to resolve the issue as quickly as possible and improve overall service resiliency. We’ll continue to provide updates as more information becomes available and appreciate your patience in the mean...
investigating
Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/).
Currently, users should receive the Sorry Page providing direct links to applications.
Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available.
Central 1 Support - support@central1.com - 1 888 889 7878 (press 1)
INC221869 – Client Centre intermittent access issue
Source not attested
Last archived state: resolved
View archived record details
investigating
Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/).
Some customers may encounter intermittent access issues when logging in or navigating the site. At this time, the issue appears to impact a subset of users, and retrying the action may result in successful access.
Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available...
INC221825 - PaymentStream Direct is not available
Source not attested
Last archived state: resolved
View archived record details
identified
Central 1 is aware that PaymentStream Direct is not accessible and has initiated an immediate investigation. The user will receive an error message that the server is unavailable after entering the 2-step token code.
Keeping you informed during this incident is important to us. We’ll share another update with you by 9:30 a.m. PT (12:30 a.m. ET) today, or as soon as we have significant developments to report.
Central 1 - Support@central1.com - 1.888.889.7878, press 0
INC221480 – Client Centre intermittent access issue
Source not attested
Last archived state: resolved
View archived record details
investigating
Central 1 is currently experiencing degraded performance affecting the Client Centre (https://clients.central1.com/).
Some customers may encounter intermittent access issues when logging in or navigating the site. At this time, the issue appears to impact a subset of users, and retrying the action may result in successful access.
Central 1 teams are actively investigating the issue and working to restore full service. We will continue to provide updates as more information becomes available...
INC221365 :: 2SV text/voice service degradation.
Source not attested
Last archived state: resolved
View archived record details
monitoring
Please be advised that our 2SV text/voice vendor experienced a service degradation between 11:18 AM and 11:48 AM PST (2:18 PM–2:48 PM EST).
Members were intermittently unable to log in to online banking.
Members using email-based 2SV were not affected.
The issue has been resolved. We are currently monitoring the situation.
DigitalBanking_Support@central1.com - 1.888.889.7878
Central 1 has identified that some clients are missing the ORPI (CAD) and the ORUI (USD) online returns cheque processed items reports this morning for items returned in ORS yesterday, May 4, 2026.
We will provide our next update by 9 a.m. PT (12 p.m. ET) after our technical team has further investigated.
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
identified
We are continuing to work on a fix for this issue.
identified
Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 9:00 to 9:20 a.m. PT (12:00 to 12:20 p.m. ET).
You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
INC221142 - Client Centre and Central1.com Instability
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Central 1 has observed stable operation of both the Client Centre (https://clients.central1.com/) and https://www.central1.com/ since yesterday afternoon. At this time, services continue to operate normally.
While stability has improved, Central 1 and our web service provider remain in an active monitoring phase as the vendor continues to validate long-term platform stability. As a result, this incident will remain
open until the vendor formally confirms resolution and sustained stability.
...
monitoring
Central 1 has observed improved stability with both the Client Centre (https://clients.central1.com/) and https://www.central1.com/ over the past several hours. While services are currently operating normally, we continue to actively monitor the environment closely to ensure ongoing stability.
In parallel, Central 1 is also working on additional contingency and workaround options to help improve resiliency and reduce dependency on the affected hosting environment. We expect to provide custom...
monitoring
Client Centre (https://clients.central1.com/) continues to be unavailable.
Please note that Central 1’s public website (https://www.central1.com/) is also currently unavailable, as it is hosted by the same service provider.
Please continue to use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.cen...
monitoring
The Client Centre website (https://clients.central1.com) continues to experience instability.
Please use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.central1.com/.
Central 1 is continuing to work with our Cient Centre web service provider to resolve the global issues they are experiencing. If...
monitoring
The Client Center website is currently unavailable. Please use the URLs presented on the “Sorry Page” to access applications and services.
Central 1 is continuing to work with our Cient Center web service provider to resolve the global issues they are experiencing. If you require any additional Client Center content today (e.g., news articles, forms), please contact Support, and we will provide it while our vendor works to restore full service.
We will provide our next update by 9:00...
monitoring
At this time, all Central 1 monitoring indicators for our Single Sign-On service and Client Centre content pages are green. We will continue to closely monitor these services throughout the morning before closing out communications.
If you are still experiencing any content or access issues with our applications or services, please contact us for additional support.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
monitoring
Central 1 continues to work closely with our Client Centre service provider as they address the ongoing stability issues impacting the platform today. At this time, availability remains intermittent, and we are actively monitoring the situation while supporting our vendor through resolution efforts.
The Client Centre Sorry Page is now consistently available to all customers, ensuring continued access to Central 1 applications during this period. If you require any specific content from the C...
monitoring
Central 1 is continuing to work with our Client Centre web service provider to resolve the global issues they are experiencing today.
If the Client Centre is unavailable, a Sorry Page will be presented to ensure you can still launch and access your Central 1 applications.
If you require any additional Client Centre content today (e.g., news articles, forms), please contact Support and we will provide it to you while our vendor works to restore full service.
An earlier issue prevented some ...
monitoring
We are continuing to assess the intermittent access issues being reported by some of our clients across our applications.
We will provide another update within the next hour.
monitoring
Central 1 is receiving feedback that some users are still not able to access the Client Centre in spite of clearing their cache and/or using a private browser. We are investigating further here on potential reasons as the servers are up and operational.
We will provide an update by 12:30 pm PT (3:30 pm ET).
monitoring
The third-party host for Central 1's Client Centre has resolved the instability. Users should be able to access. Some users may need to either clear their cache or use a private browser session to reach the Client Centre.
We will be monitoring the site over the next while to ensure it remains stable. We apologize for any inconvenience caused by this incident.
investigating
Some users are continuing to experience access issues when going to the Client Centre. In most cases if you cannot access you should be presented with a page providing direct links to the applications behind the Client Centre.
We are actively investigating the issue and will provide an update by 11 am PT (2 pm ET).
Central 1 - Support@central1.com – 1.888.889.7878, press 1
April 2026
INC220625 - BNC missed sending an AFT file in the morning exchange
Source not attested
Last archived state: resolved
View archived record details
identified
Payments Canada has notified Central 1 that BNC (National Bank of Canada) did not send one of the two files in the morning exchange. The larger of the two AFT files was successfully received and processed.
We will provide an update once we have received and processed the remaining BNC file.
Central 1 – Support@central1.com – 1.888.889.7878, press 1
