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90.1%of 81 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
82.8%
29
5
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are aware of an issue affecting multiple portals where you may be unable to import Designs from PSD, InDesign, or Figma. Although the files can be uploaded successfully, Design creation fails with the error: “Asset could not be processed, please check your portal permissions.”
Our technical teams are investigating the issue and working to resolve it as soon as possible.
A fix has been implemented and we are monitoring the results.
investigating
You may encounter an error message when uploading assets, preventing the upload from completing. Our technical team is investigating the issue and working to resolve it as soon as possible.
The issue has been identified and a fix is being implemented.
investigating
We’re currently investigating reports of issues affecting uploads in US. Users may experience errors when uploading. Our team is working to identify the cause and will share updates as soon as possible.
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Degraded performance – Clipping paths and metadata on download
We are experiencing an issue with clipping path extraction and with writing metadata to files at download. As a result, clipping path extraction is currently unavailable, and downloads that include embedded metadata may fail or be delayed. All other functionality is operating normally.
identified
We are continuing to work on this issue. During this time uploads may become stuck and may not upload to US-only portals.
identified
We have identified the cause of the issue. Metadata extraction for uploads on US-only portals is currently not working.
investigating
We are investigating an issue involving part of our production environment. We are working to establish its scope and whether it has affected customer-facing services. We will provide further updates as we confirm more information.
Issues with uploads appearing after a delay in the US only region
We are currently investigating reports of upload delays affecting users in the US only region. Newly uploaded assets may take longer than usual to appear in the asset bank. Our team is actively working to resolve the issue, and we will provide updates as soon as possible.
Newly uploaded assets are being received, there is no need to re-upload them.
Issues with uploads appearing after a delay in the US only region
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating reports of upload delays affecting users in the US only region. Newly uploaded assets may take longer than usual to appear in the asset bank. Our team is actively working to resolve the issue, and we will provide updates as soon as possible.
Please rest assured that your newly uploaded assets are being received, there is no need to re-upload them.
We’ve identified the cause of the issue.
Newly uploaded tickets are appearing on the Global portals again. Our team is still working on recovering those assets uploaded during the issues.
investigating
We’re currently investigating reports that uploaded assets are not appearing in Assetbank in the Global region. Users in this region may experience this. Our team is working to identify the cause and will share updates as soon as possible.
When creating a new template in Print Brand Templates, you may experience an issue where the preview and output file are not generated. The status remains “Processing.”
Our technical teams are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.
Legacy Incident Archive
19 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Issues with login services in the US-only region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re currently investigating reports of issues affecting login services the US-only region. Users may experience issues while logging in. Our team is working to identify the cause and will share updates as soon as possible.
May 2026
Degraded performance with batch downloads in Global
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Services should be working as expected, but we are monitoring the results to ensure full recovery.
investigating
We're currently investigating reports of issues affecting batch downloads in the Global region. Users may experience batch downloads failing; single-file downloads continue to work. Our team is working to identify the cause and will share updates as soon as possible.
April 2026
Issue with DAT Transformation URL
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue in which DAT Transformation URLs are returning errors.
Issues with Asset Bank and delayed uploads
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue with delays to uploads/deletions to the Asset Bank on US portals.
Automations not functioning as expected
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue in which automations are not working as expected which can prevent upload.
Issues with Thumbnail Preview Generation and Derivative Creation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed and we are monitoring results. Assets uploaded during the incident will still be missing their thumbnails. We are investigating regeneration of all effected assets.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of delays and failures regarding thumbnail previews and derivative creation across our Global and US portals. Users may notice missing thumbnail preview images or asset derivatives. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please continue uploading assets as usual.
Open Asset Bank Portals Inaccessible
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Customers using an Open Asset Bank, where parts of the DAM are accessible without logging in, may currently experience issues accessing it. Our technical teams are investigating the problem and working to resolve it as quickly as possible. We apologize for any inconvenience caused.
Issues with loading of metaproperty options during upload in all regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We’re currently investigating reports of issues affecting the loading of metaproperty options during upload in all regions. Users may experience during upload or edit that metaproperty options will not display. Our team is working to identify the cause and will share updates as soon as possible.
Issues with Public Links in Global region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We’ve identified the cause of the issue. Our team is implementing a fix and will provide an update once the solution is deployed.
investigating
We’re currently investigating reports of issues affecting Public Links in our Global region. Users may experience Public Links (including DAT) not loading. The user might see a 50x error instead. Our team is working to identify the cause and will share updates as soon as possible.
