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91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Print Brand Templates: Preview and Output File Not Generated
When creating a new template in Print Brand Templates, you may experience an issue where the preview and output file are not generated. The status remains “Processing.”
Our technical teams are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.
The issue has been identified and a fix is being implemented.
investigating
Currently Print Brand Templates can't be generated and exported to PDF. Our tech teams are working hard on having this resolved as quickly as possible. We apologize for any inconvenience this may cause you.
August 2026
Issues with downloads in Global region and EU region
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We’re currently investigating reports of issues with downloading assets in the Global and EU region. Users may experience that downloads do not initiate. Our team is working to identify the cause and will share updates as soon as possible.
Legacy Incident Archive
19 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Issues with login services in the US-only region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re currently investigating reports of issues affecting login services the US-only region. Users may experience issues while logging in. Our team is working to identify the cause and will share updates as soon as possible.
May 2026
Degraded performance with batch downloads in Global
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Services should be working as expected, but we are monitoring the results to ensure full recovery.
investigating
We're currently investigating reports of issues affecting batch downloads in the Global region. Users may experience batch downloads failing; single-file downloads continue to work. Our team is working to identify the cause and will share updates as soon as possible.
April 2026
Issue with DAT Transformation URL
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue in which DAT Transformation URLs are returning errors.
Issues with Asset Bank and delayed uploads
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue with delays to uploads/deletions to the Asset Bank on US portals.
Automations not functioning as expected
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue in which automations are not working as expected which can prevent upload.
Issues with Thumbnail Preview Generation and Derivative Creation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed and we are monitoring results. Assets uploaded during the incident will still be missing their thumbnails. We are investigating regeneration of all effected assets.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of delays and failures regarding thumbnail previews and derivative creation across our Global and US portals. Users may notice missing thumbnail preview images or asset derivatives. Our team is working to identify the cause and will share updates as soon as possible. Until the problem is fixed, please continue uploading assets as usual.
Open Asset Bank Portals Inaccessible
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Customers using an Open Asset Bank, where parts of the DAM are accessible without logging in, may currently experience issues accessing it. Our technical teams are investigating the problem and working to resolve it as quickly as possible. We apologize for any inconvenience caused.
Issues with loading of metaproperty options during upload in all regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We’re currently investigating reports of issues affecting the loading of metaproperty options during upload in all regions. Users may experience during upload or edit that metaproperty options will not display. Our team is working to identify the cause and will share updates as soon as possible.
Issues with Public Links in Global region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We’ve identified the cause of the issue. Our team is implementing a fix and will provide an update once the solution is deployed.
investigating
We’re currently investigating reports of issues affecting Public Links in our Global region. Users may experience Public Links (including DAT) not loading. The user might see a 50x error instead. Our team is working to identify the cause and will share updates as soon as possible.
