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91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Print Brand Templates: Preview and Output File Not Generated
When creating a new template in Print Brand Templates, you may experience an issue where the preview and output file are not generated. The status remains “Processing.”
Our technical teams are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.
The issue has been identified and a fix is being implemented.
investigating
Currently Print Brand Templates can't be generated and exported to PDF. Our tech teams are working hard on having this resolved as quickly as possible. We apologize for any inconvenience this may cause you.
August 2026
Issues with downloads in Global region and EU region
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We’re currently investigating reports of issues with downloading assets in the Global and EU region. Users may experience that downloads do not initiate. Our team is working to identify the cause and will share updates as soon as possible.
Legacy Incident Archive
19 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issues with Asset Conversion in US-Only & EU-Only
minorSource not attested
Last archived state: resolved
View archived record details
Asset Library
investigating
We are continuing to investigate reports of issues affecting asset conversions in us-only and eu-only portals. Users may experience some assets getting stuck in a conversion state during upload. Our team is working to identify the cause and will share updates as soon as possible.
Until the problem is fixed, please save the asset that have successfully converted, and reattempt upload of those that were stuck in a conversion state.
investigating
We are continuing to investigate this issue.
investigating
We’re currently investigating reports of issues affecting asset conversions in us-only. Users may experience some assets getting stuck in a conversion state during upload. Our team is working to identify the cause and will share updates as soon as possible.
Until the problem is fixed, please save the asset that have successfully converted, and reattempt upload of those that were stuck in a conversion state.
Issues with Asset Converters
minorSource not attested
Last archived state: resolved
View archived record details
Uploads
monitoring
We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
identified
We’ve identified the cause of the issue. Our team is implementing a fix and will provide an update once the solution is deployed.
This issue only affects the Office Converters (Word, Excel, and PowerPoint files). All other uploads are working as expected.
investigating
We're currently investigating issues affecting our Asset Converters. Users may experience Assets not converting during upload. Our team is working on a fix and will share updates as soon as possible.
Issues with Shared Collections
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re currently investigating reports of issues affecting Shared Collections. Users may experience Shared Collections consistently reloading.
Our team is working to identify the cause and will share updates as soon as possible.
July 2026
Assets not displaying in the DAM (Asset Bank) and public links not working
minorSource not attested
Last archived state: resolved
View archived record details
investigating
You may not see assets in the Asset Bank and public links may not be working at the moment resulting in assets not displaying on your external pages and/or platforms.
Our tech teams are investigating the issue and working hard on having this resolved as quickly as possible. We apologize for any inconvenience this may cause you
Issues with Assets appearing in Asset Bank in all regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We’re currently investigating reports of issues affecting Assets in all regions. Users may experience delays with assets appearing in the Asset Bank. Our team is working to identify the cause and will share updates as soon as possible.
Issues with asset bank loading in Global
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Public links and predictable URL's are also effected and may not function properly at this time. Our teams are continuing to investigate this issue and we will share more updates as soon as possible.
investigating
We’re currently investigating reports of issues affecting loading of the asset bank in Global. Users may experience the asset bank being slow to load or showing up as empty. Our team is working to identify the cause and will share updates as soon as possible.
Issues with video conversion
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
You may experience issues with our video conversions, which may result in not seeing a video preview. Some other services may be impacted too. Our tech team is working hard on having this resolved as quickly as possible. Our apologies for any inconvenience.
June 2026
Downloads failing for older Assets
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of failures when downloading older assets. Users may encounter download failures during this time. Our team is working to identify the cause and will share updates as soon as possible.
Degraded performance with CXUC
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re currently investigating reports of issues affecting CXUC in EU- and US-only regions; the Global region is not affected. Users may experience issues creating or changing guides in CXUC (Brand Guidelines). Our team is working to identify the cause and will share updates as soon as possible.
Issues with delays in assets displaying in the asset bank in Global
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We’re currently investigating reports of issues with assets displaying in the asset bank in Global. Users may experience delays in newly uploaded assets displaying in the asset bank. Our team is working to identify the cause and will share updates as soon as possible.
Until the problem is fixed, please continue uploading to your portal. Assets are saved and will be displayed with a delay.
