Looking for an update now? Check the current status, or follow Bynder for future changes.
90.1%of 81 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
82.8%
29
5
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are aware of an issue affecting multiple portals where you may be unable to import Designs from PSD, InDesign, or Figma. Although the files can be uploaded successfully, Design creation fails with the error: “Asset could not be processed, please check your portal permissions.”
Our technical teams are investigating the issue and working to resolve it as soon as possible.
A fix has been implemented and we are monitoring the results.
investigating
You may encounter an error message when uploading assets, preventing the upload from completing. Our technical team is investigating the issue and working to resolve it as soon as possible.
The issue has been identified and a fix is being implemented.
investigating
We’re currently investigating reports of issues affecting uploads in US. Users may experience errors when uploading. Our team is working to identify the cause and will share updates as soon as possible.
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
Degraded performance – Clipping paths and metadata on download
We are experiencing an issue with clipping path extraction and with writing metadata to files at download. As a result, clipping path extraction is currently unavailable, and downloads that include embedded metadata may fail or be delayed. All other functionality is operating normally.
identified
We are continuing to work on this issue. During this time uploads may become stuck and may not upload to US-only portals.
identified
We have identified the cause of the issue. Metadata extraction for uploads on US-only portals is currently not working.
investigating
We are investigating an issue involving part of our production environment. We are working to establish its scope and whether it has affected customer-facing services. We will provide further updates as we confirm more information.
Issues with uploads appearing after a delay in the US only region
We are currently investigating reports of upload delays affecting users in the US only region. Newly uploaded assets may take longer than usual to appear in the asset bank. Our team is actively working to resolve the issue, and we will provide updates as soon as possible.
Newly uploaded assets are being received, there is no need to re-upload them.
Issues with uploads appearing after a delay in the US only region
A fix has been implemented and we are monitoring the results.
identified
We are currently investigating reports of upload delays affecting users in the US only region. Newly uploaded assets may take longer than usual to appear in the asset bank. Our team is actively working to resolve the issue, and we will provide updates as soon as possible.
Please rest assured that your newly uploaded assets are being received, there is no need to re-upload them.
We’ve identified the cause of the issue.
Newly uploaded tickets are appearing on the Global portals again. Our team is still working on recovering those assets uploaded during the issues.
investigating
We’re currently investigating reports that uploaded assets are not appearing in Assetbank in the Global region. Users in this region may experience this. Our team is working to identify the cause and will share updates as soon as possible.
When creating a new template in Print Brand Templates, you may experience an issue where the preview and output file are not generated. The status remains “Processing.”
Our technical teams are working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause.
Legacy Incident Archive
19 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Issues with Asset Conversion in US-Only & EU-Only
minorSource not attested
Last archived state: resolved
View archived record details
Asset Library
investigating
We are continuing to investigate reports of issues affecting asset conversions in us-only and eu-only portals. Users may experience some assets getting stuck in a conversion state during upload. Our team is working to identify the cause and will share updates as soon as possible.
Until the problem is fixed, please save the asset that have successfully converted, and reattempt upload of those that were stuck in a conversion state.
investigating
We are continuing to investigate this issue.
investigating
We’re currently investigating reports of issues affecting asset conversions in us-only. Users may experience some assets getting stuck in a conversion state during upload. Our team is working to identify the cause and will share updates as soon as possible.
Until the problem is fixed, please save the asset that have successfully converted, and reattempt upload of those that were stuck in a conversion state.
Issues with Asset Converters
minorSource not attested
Last archived state: resolved
View archived record details
Uploads
monitoring
We’ve deployed a fix for the issue. Services should be working as expected, but we are monitoring the results to ensure full recovery.
identified
We’ve identified the cause of the issue. Our team is implementing a fix and will provide an update once the solution is deployed.
This issue only affects the Office Converters (Word, Excel, and PowerPoint files). All other uploads are working as expected.
investigating
We're currently investigating issues affecting our Asset Converters. Users may experience Assets not converting during upload. Our team is working on a fix and will share updates as soon as possible.
Issues with Shared Collections
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re currently investigating reports of issues affecting Shared Collections. Users may experience Shared Collections consistently reloading.
Our team is working to identify the cause and will share updates as soon as possible.
July 2026
Assets not displaying in the DAM (Asset Bank) and public links not working
minorSource not attested
Last archived state: resolved
View archived record details
investigating
You may not see assets in the Asset Bank and public links may not be working at the moment resulting in assets not displaying on your external pages and/or platforms.
Our tech teams are investigating the issue and working hard on having this resolved as quickly as possible. We apologize for any inconvenience this may cause you
Issues with Assets appearing in Asset Bank in all regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We’re currently investigating reports of issues affecting Assets in all regions. Users may experience delays with assets appearing in the Asset Bank. Our team is working to identify the cause and will share updates as soon as possible.
Issues with asset bank loading in Global
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Public links and predictable URL's are also effected and may not function properly at this time. Our teams are continuing to investigate this issue and we will share more updates as soon as possible.
investigating
We’re currently investigating reports of issues affecting loading of the asset bank in Global. Users may experience the asset bank being slow to load or showing up as empty. Our team is working to identify the cause and will share updates as soon as possible.
Issues with video conversion
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
You may experience issues with our video conversions, which may result in not seeing a video preview. Some other services may be impacted too. Our tech team is working hard on having this resolved as quickly as possible. Our apologies for any inconvenience.
June 2026
Downloads failing for older Assets
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating reports of failures when downloading older assets. Users may encounter download failures during this time. Our team is working to identify the cause and will share updates as soon as possible.
Degraded performance with CXUC
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We’re currently investigating reports of issues affecting CXUC in EU- and US-only regions; the Global region is not affected. Users may experience issues creating or changing guides in CXUC (Brand Guidelines). Our team is working to identify the cause and will share updates as soon as possible.
Issues with delays in assets displaying in the asset bank in Global
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We’re currently investigating reports of issues with assets displaying in the asset bank in Global. Users may experience delays in newly uploaded assets displaying in the asset bank. Our team is working to identify the cause and will share updates as soon as possible.
Until the problem is fixed, please continue uploading to your portal. Assets are saved and will be displayed with a delay.
