Current answer
Bynder experienced a minor incident: Production Environment - All regions. ServiceAlert observed recovery on Oct 20, 2026.
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Incident Lifecycle
Affected Components
Uploads
Downloads
Global
US Only
EU Only
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 20, 2026 at 7:09 PM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 20, 2026 at 5:49 PM UTC
Identified
Degraded performance – Clipping paths and metadata on download
We are experiencing an issue with clipping path extraction and with writing metadata to files at download. As a result, clipping path extraction is currently unavailable, and downloads that include embedded metadata may fail or be delayed. All other functionality is operating normally.
We are experiencing an issue with clipping path extraction and with writing metadata to files at download. As a result, clipping path extraction is currently unavailable, and downloads that include embedded metadata may fail or be delayed. All other functionality is operating normally.
Oct 20, 2026 at 5:45 PM UTC
Identified
We are continuing to work on this issue. During this time uploads may become stuck and may not upload to US-only portals.
Oct 20, 2026 at 4:55 PM UTC
Identified
We have identified the cause of the issue. Metadata extraction for uploads on US-only portals is currently not working.
Oct 20, 2026 at 4:28 PM UTC
Investigating
We are investigating an issue involving part of our production environment. We are working to establish its scope and whether it has affected customer-facing services. We will provide further updates as we confirm more information.
Oct 20, 2026 at 3:29 PM UTC
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