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75.4%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
76.7%
30
7
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
No source-attested incident records are available for the current collector history. Older legacy archive records remain available below.
Legacy Incident Archive
40 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Issue with Chatbot on Conversations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.
investigating
We’ve detected an issue affecting AI chatbot, and as a result, some customers may be experiencing disruptions while using it.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.
Multiple Services Impacted
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.
identified
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.
We will continue to share updates as we progress toward resolution.
investigating
We’ve detected an issue affecting operations related to contacts, and as a result, some cutomers may be experiencing disruptions while using it.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.
Multiple Services Impacted
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.
identified
Almost all our services are recovered. Automation workflow are still impacted with degraded performance. And our team is working on fix.
We will continue to share updates as we progress toward resolution.
identified
Few services are now operational . Our Team is still working to fix the other impacted services.
We will continue to share updates as we progress toward resolution.
identified
Our team is still working on implementing a fix to mitigate the impact.
We will continue to share updates as we progress toward resolution.
identified
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.
We will continue to share updates as we progress toward resolution.
investigating
Our team is still investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.
investigating
Our team is still investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.
investigating
We’ve detected an issue affecting Multiple services, and as a result, some cutomers may be experiencing disruptions while using it.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.
Multiple services impacted
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.
investigating
We’ve detected an issue affecting Multiple Services on the platform, and as a result, some cutomers may be experiencing disruptions while using it.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.
Delay in execution of workflow steps
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.
investigating
We’ve identified an issue that’s affecting workflow step execution, and as a result, some customers may experience delays in workflow processing.
Our engineering team is actively investigating the root cause and working to restore normal processing as quickly as possible.
We sincerely apologize for the disruption and understand the impact this may have on your operations. We’ll keep you updated as we learn more and will share another update as soon as we have additional information.
Tha...
Delay in Email Sending
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have detected an issue affecting email sending for both Marketing and Transactional emails. As a result, some customers may have experienced email delivery delays of approximately 15 minutes.
Our team has mitigated the impact, and the issue should no longer affect email delivery. We are continuing to monitor the situation closely to ensure everything remains stable.
We apologize for the inconvenience caused and will share further updates as soon as more information becomes available.
June 2026
Latency on tracker
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.
investigating
We’ve detected an issue affecting events coming from tracker and as a result, some cutomers may be experiencing latency while using it.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.
Delay in transactional email sending
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected service. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.
investigating
We have identified an issue impacting transactional email delivery, which may cause delays in transactional email sending for some customers.
Our team is actively investigating the root cause and working to restore normal service as quickly as possible.
We apologize for the inconvenience and appreciate your patience. We will continue to share updates as more information becomes available.
Transactional sending impacted (v3/smtp/email)
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.
identified
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.
We will continue to share updates as we progress toward resolution.
investigating
We’ve detected an issue affecting **Transactional email sending**, and as a result, some cutomers may be experiencing disruptions while sending transactional emails.
Issue started 11:14 AM UTC
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologize for the inconvenience and will share further updates as soon as we have more information.
Transactional email sending halted
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
Mails are started sending and delivered .
We are now actively monitoring .
identified
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.
We will continue to share updates as we progress toward resolution.
investigating
We are currently experiencing an issue affecting transactional email sending. Messages are being held in our sending queue and will be processed once the issue is resolved — no emails are being lost.
- Impact: Transactional email sending is currently halted (API + SMTP relay). New submissions are accepted but not yet being delivered.
- Not impacted: Marketing campaigns, contact management, dashboard access, and other platform features remain operational.
- Started: 2026-06-16, 09:00 UTC.
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