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79.6%of 54 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
92.9%
28
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and a new Blackboard 4001.2.0 version, including the fix, is being rolled out.
identified
The issue has been identified and the fix is underway. To minimize further impact, we will be pausing the release to US Eastern tonight and will resume the release tomorrow with a new build including the fix to address this issue. All regions will be updated tomorrow.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating an issue affecting catalog access for a subset of users. Our team is actively working to restore normal functionality and will provide additional updates as more information becomes available.
investigating
We are aware of an issue causing some users to not be able to access the catalog. We are investigating.
Institution Page unavailable for a subset of Blackboard LMS clients in Europe and APAC
A fix has been implemented and we are monitoring the results.
identified
Some Blackboard LMS clients in Europe and APAC are unable to load the Institution Page. Affected users may see an error or a blank page when selecting Institution Page from the base navigation. All other areas of the LMS are operating normally.
Our engineering team has identified the component responsible and is working to restore service. We have not identified any impact to data
identified
A few clients in the APAC region are also affected by the issue. We are actively working on implementing a fix and will provide updates as progress is made.
identified
We have identified the issue affecting the Institution Page and are actively working on a fix.
Blackboard is investigating an issue affecting access to worksheets in Snowflake. Users may be unable to view previously saved worksheets. Queries can be run in workspaces, but will see errors. Our team is actively working to resolve the issue and will provide updates as they become available.
Blackboard LMS: Discussion Forum or other Assessment Visible in Course with Inherited Release Conditions
Inherited Conditions Making Course Links Inaccessible or Visible & Impact to Other Content Items in a Course
A fix introduced in the August release (4000.21.0) caused unintended issues with course links for institutions depending on how their course content is designed or structured. We reverted this fix, which means Discussions and similar items linked in areas like the Gradebook or Discussions tab may again appear outside their intended release conditions.
Reference the support article for more details: https://support.anthology.com/s/article/Discussion-Forum-or-other-Assessment-Visible-in-Course-with-Inherited-Release-Conditions
Legacy Incident Archive
19 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Ally Alternative Format Processing Delays - Europe - April 21, 2026
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are currently experiencing delays in the processing and generation of Alternative Formats for institutions in Europe. The Ally development team is treating this as a high priority while adding resources to process the existing backlog.
Illuminate - Performance Degradation Impacting Snowflake Queries and Reports
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified the root cause of the issue and deployed a fix to production. The team is closely monitoring performance to ensure stability
investigating
We are currently experiencing performance degradation. As a result, some Snowflake queries may run slower than usual, and Illuminate reports may take longer to load or could time out. Our team is actively investigating the issue and working to restore normal performance at the earliest
Ally Course Sync and Copy Delays April 13, 2026 - All Regions
Source not attested
Last archived state: resolved
View archived record details
monitoring
Ally has processed the majority of the backlog in our bulk processing queues which should decrease the delays for course syncs, copy processes and onboards. The Ally development team will continue to monitor progress and performance.
investigating
Ally's bulk processing queues that handle updates from course syncs and course onboards are currently experiencing high traffic which may result in a delay of 1-2 hours for showing new indicators and/or new course reports.
During this high traffic period Ally and its associated components remain available, however there may be delays in processing some of these updates including course copy processes. Real time processing for new content items remains at expected levels, but users may see a ...
March 2026
Ally Processing Delays - US-east Region (March 30, 2026)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Real time processing queues have returned to normal levels while the team continues to monitor.
monitoring
The Ally development team has scaled up resources based on demand and will continue to monitor progress.
identified
We are experiencing another spike in activity which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1.5 hours for new content items may be seen during this time.
Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.
Ally Processing Delays - US-east Region (March 26, 2026)
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are experiencing a spike in activity beginning just before noon EST which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1 to 3 hours for new content items may be seen during this time.
Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.
Illuminate - SSO login issue
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently experiencing an issue with Single Sign-On that may prevent some users from logging in to Illuminate across all regions. We are actively working to resolve it.
AI Image Generation Issue within Blackboard LMS
Source not attested
Last archived state: resolved
View archived record details
monitoring
We have found a fix for AI image generation in Blackboard LMS. This has been through our QA process, the rollout has begun with positive initial signs of service restoration in production instances. We aim to post a final status on this once the rollout process to all instances has completed and post rollout QA is successful.
identified
We have identified the root cause of the issue and are analyzing the options available to us to bring image generation back online. Please bear with us as we work through this. We are 'following the sun' on getting a solution deployed as soon as possible.
investigating
We are experiencing issues on AI image generation within Blackboard LMS. Instructors receive an error when attempting to generate new images. Previously generated images applied to courses are fine and not effected. We are investigating and working with our service provider towards a solution.
Blackboard LMS Outage - Multiple services (UAE)
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have successfully restored several Blackboard sites previously hosted in the Middle East to an alternate AWS region. Recovery of additional sites is in progress. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.
identified
We have successfully restored several Blackboard sites previously hosted in the Middle East to an alternate AWS region. Recovery of additional sites is in progress. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.
identified
All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. ...
identified
All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. ...
identified
All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. ...
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring ser...
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring ser...
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring ser...
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring ser...
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring ser...
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring ser...
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring ser...
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring ser...
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring ser...
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
identified
Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.
identified
Most of the sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider to assess the situation and explore all available options. Our service provider is closely engaged in recovery efforts to restore services. We will provide an update if new information becomes available.
identified
We are currently observing that additional sites are being affected due to the ongoing power outage. We are actively working with our service provider to explore available options. Our service provider is closely working on the recovery efforts. We will continue to monitor the situation and share updates as they become available.
identified
Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available.
identified
Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available.
identified
Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available.
identified
Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available.
identified
Our service provider is still working on the power issue. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We will provide an update if new information becomes available.
investigating
We are experiencing issue on AWS services in ME-Central region due to power issue in few of the availability zones, We are actively working with our service provider.
February 2026
Blackboard Issue with Document Links
Source not attested
Last archived state: resolved
View archived record details
monitoring
As part of today’s production maintenance release, we deployed a fix to automatically resolve issues with corrupted attachment links in Ultra courses. This addresses scenarios where attachments either appeared missing/blank despite the file existing, or were linked using invalid system paths or malformed URLs that prevented files from loading. The repair has been applied across affected course content, assessments, and announcements to restore reliable access to attachments.
We will contin...
identified
We are currently finalizing the set of changes designed to address the broken link issues reported by users. Several preventative fixes are scheduled to be released in the next two weeks.
Separately, we are finishing up changes to automatically repair broken links in many scenarios and will communicate a date for that once it's ready.
We recognize that a number of edge cases require thorough handling and will continue to monitor for any related issues. Please continue to submit support ...
monitoring
We are aware that some of the broken links were not resolved last week after deploying the fix. We are currently investigating the impact in order to determine next steps.
monitoring
The broken links fix will be deployed with the Thursday, March 19, 4000.10.0 maintenance release. While this is expected to resolve the majority of broken links there is one unique scenario that cannot be corrected. When an embedded file has the same filename and extension as another embedded file in the same document, we are unable to determine which backup file it originally corresponded to, and therefore the link cannot be corrected. After the release, organizations will be provided with a...
monitoring
A fix has been implemented for this issue and it will be deployed with the Blackboard SaaS 4000.10 maintenance release to production this week on March 19th.
identified
The fix is in the final testing phase. We will provide timing for deployment of the fix early next week.
identified
Testing of the fixes for the broken links is underway. To ensure a successful fix, we have decided to conduct additional rounds of testing, therefore the broken link fix will not be included in this week’s Production release. We will confirm and share a new timeline for release in the next few days. Thank you for your continued patience.
identified
Contingent on successful testing, the fix to restore the broken file references is expected to be released with the 4000.10 release to Production environments scheduled for Thursday, March 5th.
investigating
Development of the solution to resolve this issue is still underway and preliminary testing has started. We are tentatively targeting a release of the fix by the end of next week. Additional updates will be provided next week.
investigating
The team is currently working on the solution for this issue and hope to have an estimate of the timeline for delivery of the fixes by the end of this week.
investigating
We are continuing to work through identifying the full set of impacted courses and content items and determining next steps for restoration. Another update will be provided early next week.
investigating
The team continues to make progress on identifying the full set of impacted courses and content items. Once complete we will be able to begin restoration. A timeline for affected file restorations will be shared once it's available.
investigating
We have confirmed the root cause related to the recent 4000.8 release and have already implemented a fix to prevent any new link corruption from occurring. Our current focus is remediation of impacted content. The team is taking a structured recovery approach that includes:
- Preserving all relevant system data to ensure no additional information is lost during cleanup
- Identifying the specific courses and content items affected
- Creating secure backups of impacted content records
- Compa...
investigating
The team understands the issue and problems caused. They are investigating the path forward to provide a fix to clean up any corrupted links. Additional information will be provided as it becomes available.
investigating
With the release of Blackboard SaaS 4000.8 to production last week, there was a change that inadvertently may have caused some links to become corrupted. In a specific scenario where a document included PDF attachments from more than one course, an attachment from a different course may no longer be referenced correctly. In some cases, the document may display an incorrect PDF or an attachment may not open as expected. Note: This can happen with any file types that are cross-referenced too (...
