Institution Page unavailable for a subset of Blackboard LMS clients in Europe and APAC
View the provider incident record →Current answer
Blackboard (Anthology) experienced a major incident: Institution Page unavailable for a subset of Blackboard LMS clients in Europe and APAC. ServiceAlert observed recovery on Oct 9, 2026.
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Incident Lifecycle
Affected Components
Blackboard - SaaS (Asia Pacific)
Blackboard - SaaS (Europe)
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 9, 2026 at 2:44 PM UTC
Identified
Some Blackboard LMS clients in Europe and APAC are unable to load the Institution Page. Affected users may see an error or a blank page when selecting Institution Page from the base navigation. All other areas of the LMS are operating normally.
Our engineering team has identified the component responsible and is working to restore service. We have not identified any impact to data
Our engineering team has identified the component responsible and is working to restore service. We have not identified any impact to data
Oct 9, 2026 at 12:55 PM UTC
Identified
A few clients in the APAC region are also affected by the issue. We are actively working on implementing a fix and will provide updates as progress is made.
Oct 9, 2026 at 12:39 PM UTC
Identified
We have identified the issue affecting the Institution Page and are actively working on a fix.
Oct 9, 2026 at 11:52 AM UTC
Investigating
We are currently investigating this issue.
Oct 9, 2026 at 11:23 AM UTC
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