We are currently investigating an issue affecting MXN deposits and withdrawals. Our engineering team is working to identify the root cause and restore normal processing as quickly as possible.
We apologize for any inconvenience this may cause.
------------------------------------------
Actualmente estamos investigando un problema que está afectando los depósitos y retiros de MXN. Nuestro equipo de ingeniería está trabajando para identificar la causa raíz y restablecer el procesamiento...
A fix has been implemented and we are monitoring the results.
investigating
One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
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Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP...
One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
-----------------------------------------------
Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP...
One of our service providers is experiencing system issues affecting COP transactions. Our engineering team is following up to restore the service as soon as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
-----------------------------------------------
Uno de nuestros proveedores de servicios está presentando problemas en sus sistemas que afectan las transacciones en COP...
Legacy Incident Archive
32 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
ARS withdrawals outage | June 12th, 2026.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Some customers may be experiencing failures or delays when processing ARS withdrawals. This is due to issues in the services of one of our third-party providers.
Our engineering team is actively following up with the provider to resolve the issue as quickly as possible.
Your funds remain secure. We will update this page as soon as we have more information.
We apologize for the inconvenience and thank you for your patience.
---------------
Algunos clientes podrían estar experimentando falla...
ARS Withdrawal Delays
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Earlier today, some customers experienced delays in the processing of ARS withdrawals due to degradation in one of our banking partners' infrastructure.
Our banking partner has restored normal operations. We are currently processing the backlog of queued withdrawals and actively monitoring until all pending transactions are completed.
Your funds remain secure. We will update this page once all withdrawals have been fully processed.
We apologize for the inconvenience and thank you for your ...
H (Humanity Protocol)
Source not attested
Last archived state: resolved
View archived record details
investigating
Update — Bitso is discontinuing H (Humanity Protocol) following a confirmed security incident that affected the original H token contract in June 2026.
Buying, deposits, and withdrawals for H are already disabled, and H has been in sell-only mode since June 10. Selling will also end on August 5, 2026 at 18:00 UTC.
If you hold H and want to control the timing yourself, you can sell your balance before then. If you can't sell — for example, if your balance is below the minimum sell size —...
investigating
Due to current market conditions, the Humanity Protocol (H) token is experiencing significant price volatility. To protect our customers, buying the token has been halted, but selling via conversions remain operational. We advise you to exercise caution when trading or converting $H at this time.
All systems are operating normally, and your funds remain completely safe.
We are actively monitoring the situation and will provide updates as needed.
--------------------------------------------...
investigating
Due to current market conditions, the Humanity Protocol (H) token is experiencing significant price volatility. While conversions remain fully enabled, we advise you to exercise caution when trading or converting H at this time.
All systems are operating normally, and your funds remain completely safe and secure.
We are actively monitoring the situation and will provide updates as needed.
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Debido a las condiciones actuales del mercado,...
Degradation on crypto deposits and withdrawals | June 7th, 2026.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degraded performance with deposits and withdrawals for the assets listed below due to an issue with one of our third-party integration providers. Our team is actively working with the provider to restore full service as quickly as possible.
During this period, deposits and withdrawals for the affected assets may be delayed or temporarily unavailable.
Affected assets by network:
• Cardano: ADA
• Polkadot: DOT
• Dogecoin: DOGE
• Solana: SOL, WIF, BONK, R...
Portfolio Profit & Loss Display Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue affecting the Portfolio Profit & Loss chart. You may be seeing an incorrect drop in your portfolio value. This is a display error only.
Your actual balance and funds are not affected. Trading and all transactions continue to work normally.
We are working on a fix and will provide updates as we make progress.
We apologize for the concern this may have caused.
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Actualmente estamos investigando un inconveniente que afecta al gráfico de P�...
ARS Deposits: Delayed
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been successfully implemented for the processing delays affecting ARS deposits. Deposits are now flowing as usual, and our team is actively monitoring the system to ensure everything remains stable.
Thank you again for your patience and understanding while we resolved this issue!
----------------
Se ha implementado con éxito una solución para los retrasos en el procesamiento que afectaban a los depósitos en ARS. Los depósitos se están procesando con normalidad, y nuestro equ...
identified
Our team is continuing to work toward a resolution for the processing delays affecting ARS deposits. We have isolated the cause and we are currently developing and testing solutions to resolve this safely and effectively.
We understand the frustration this causes and sincerely apologize for the extended delay.
----------------
Nuestro equipo continúa trabajando para resolver los retrasos en el procesamiento que afectan a los depósitos en ARS. Hemos aislado la causa y actualmente estamos ...
identified
We have identified the root cause of the processing delays affecting ARS deposits, and our team is currently implementing a fix.
----------------
Hemos identificado la causa raíz de los retrasos en el procesamiento que afectan a los depósitos en ARS, y nuestro equipo ya está implementando una solución.
investigating
We are currently experiencing processing delays that are affecting ARS deposits. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
ARS withdrawals remain operational.
Your funds are entirely safe.
We sincerely apologize for the inconvenience and will provide regular updates here as we make progress.
----------------
Actualmente estamos experimentando demoras de procesamiento que afectan a los depósitos en ARS. Nuestro equipo está...
Service degradation affecting deposits and withdrawals for MXN, ARS, and BRL.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have identified an issue causing degradation or slowness in processing deposits and withdrawals for MXN, ARS, and BRL.
Our engineering team is currently investigating and working on a fix to restore full functionality as soon as possible.
We apologize for the inconvenience and will provide further updates shortly.
Rest assured, your funds will remain secure at all times.
If you need further assistance, please contact our Customer Support team at https://support.bitso.com/.
---------...
May 2026
Intermittences with our API Docs (docs.bitso.com) pages
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing intermittences with our API Docs (docs.bitso.com) pages. Our engineers are working on this.
We apologize for any inconvenience this may cause and thank you for your patience.
------------------------------------------------
Actualmente estamos experimentando intermitencias en nuestras páginas de API Docs (docs.bitso.com). Nuestros ingenieros ya están trabajando en esto.
Pedimos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su pa...
Hedera Mainnet Issues
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Hedera Mainnet is currently experiencing issues. Due to this, HBAR deposits and withdrawals are temporarily disabled.
Rest assured that your funds remain secure at all times.
If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/
----------------------------------------------
La red principal de Hedera (Hedera Mainnet) está experimentando problemas en este momento. Debido a esto, los depósitos y retiros de HBAR están deshabilitados t...
Issues with Conversions
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We're currently experiencing intermittent issues with the conversions feature due to an outage with one of our providers. Some conversions may fail or take longer than usual to complete. Our team is actively working to restore full service.
We apologize for any inconvenience this may cause and appreciate your understanding.
For further assistance, please contact our Customer Support team at https://support.bitso.com/
