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86%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Bird.com Platform: Increased 5xx errors and delivery deliays
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an increase in 5xx errors and delayed email deliveries.
Please note:
There is no impact to our Marketing Platform or SparkPost APIs.
SMS - APISMS - SMPP - EU - SMPP01SMS - SMPP - EU - SMPP02SMS - SMPP - EU - SMPP03Channels - EuropeSMS - API V1Channels - US (West)SMS - Mail to SMS Relay ServiceChannels - Asia (India)
investigating
Since 2:55 PM UTC, we are experiencing increased latency with our SMS service (API, SMPP, Mail to SMS).
We are investigating the issue and will provide an update as soon as we have more information.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating elevated error rates and increased latency for API requests in our US region, beginning approximately 15:31 UTC. Write operations are the most affected and may return errors or time out. Voice call setup and number routing are also degraded. Read operations and our EU region are unaffected. We are actively engaged and will provide an update within 30 minutes.
We are working with the carrier to investigate and analyze this issue.
We are observing this issue on some inbound calls to certain UK numbers.
investigating
We are currently investigating the issue with calls to UK numbers resulting in one-way audio
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Issues Listing Journeys in UI [EU]
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing an issue where journeys are not displaying in the user interface. Journey runs are not affected and continue to execute normally.
At this time, the issue is limited to the listing/viewing of journeys in the UI. Our engineering team is actively investigating the root cause.
Journey Processing Delays [EU]
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing delays in processing journeys. The team is actively working to increase processing speed and reduce delays.
KPN Netherlands has reported issues with A2P delivery to a small subset of their customer base, which may cause messages to be delivered with a delay or not at all. We are working closely with their engineering teams to have this resolved.
Elevated Errors with Conversations API
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are seeing elevated errors with conversations involving bots in the EU region and we are currently investigating this issue.
April 2026
Wait step in automations having degraded performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've identified the cause of the issue affecting wait steps in automations.
A rapid spike in automation activity outpaced our infrastructure's autoscaling response, leading to a temporary processing backlog. Our systems have since scaled to meet demand and the backlog is expected to clear completely in 30mins.
investigating
We are currently investigating this issue.
March 2026
New campaign activation failures in EP marketing suite
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results. Affected customers are advised to retry their campaigns.
identified
We are currently investigating an issue impacting campaigns activated in the EP Marketing Suite within the last 30 minutes. Affected campaigns are failing approximately 10 minutes after activation.
Our team is actively working on a fix.
Failures adding contacts to lists
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Delays processing flow events in AP - south 1
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Flows and Journeys are impacted.
We are investigating this issue.
