Bird Outage History
Daily status observations, past incidents, and reported issue history for Bird.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 88% | 25 | 3 |
| July 2026 | 90.3% | 31 | 3 |
| June 2026 | 90% | 30 | 3 |
| May 2026 | 100% | 5 | 0 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Inbox — Service Outage
Started:
monitoring
We are seeing stabilization of Inbox availability. Users should now be able to access conversations. We are continuing to monitor closely to confirm the issue is fully resolved before closing this incident. We will provide a further update within 60 minutes.
monitoring
We have confirmed that our hosting provider is currently experiencing capacity issues which are affecting the availability of the Inbox. We are working with the provider and evaluating mitigation options on our side in parallel. Users may continue to experience intermittent access to conversations in the meantime. We will provide a further update within 30 minutes, or sooner if the situation changes.
identified
We are experiencing an intermittent outage of Bird Inbox (Classic) platform. Users may experience issues accesses inbox and conversations. Our engineering team has been engaged and is actively investigating.
Connectors failing for some customers.
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We identified the root cause and continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are noticing failures in the connector service. We are investigating to identify the root cause
July 2026
Dashboard Search Indexing Issue
Started:
monitoring
The fix has been deployed, and dashboard search functionality has been restored. We are replaying events from the incident period to refresh the search index and ensure all affected items are available in search results.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We've identified an issue affecting search functionality on the dashboard. All services remain operational, but new items may not appear in dashboard search results.
Delay in processing Message & Contact Objects - Impact limited to customer hosted on us-west-1 region
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are observing delays in processing of Message & Contact Objects. We are actively investigating the issue
The impact is limited to Customers in Bird Box platform, hosted in the us-west-1 region.
Journeys failure rate increase
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are seeing a spike in errors in the Journeys logs right now. We are investigating the issue.
June 2026
WhatsApp message delivery issues
Started:
identified
We are continuing to monitor increased WhatsApp message delivery failures caused by ongoing disruptions in Meta’s services, as confirmed by Meta.
investigating
We are investigating increased WhatsApp message delivery failures caused by connectivity issues with Meta services. Customers may experience delays or failures when sending WhatsApp messages.
Our team is actively monitoring the situation and working to mitigate the impact. We will provide further updates as more information becomes available.
Flows and Journeys unable to retrieve the Message Body for Conversation Messages
Started:
investigating
Flows and Journeys are unable to retrieve the Message Body property for Conversation Messages. We are investigating the issue.
Increase of delivery latency for SMS messages
Started:
monitoring
Between 9:30 AM and 9:34 AM UTC, there has been an intermittent increase in delivery latency for messages sent.
The issue has been resolved. We are monitoring the situation.
Conversations data processing is behind
Started:
monitoring
The processing has caught up and we are monitoring to ensure it doesn't get behind again.
investigating
We are currently looking into an issue where processing conversations date is running behind in our US West cluster. This is causing the reporting to be behind.
May 2026
Overview pages and Search down
Started:
investigating
We are currently investigating an issue where the overview pages for Journeys, Flows, Search and other products are down and unavailable.
Issues Listing Journeys in UI [EU]
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently experiencing an issue where journeys are not displaying in the user interface. Journey runs are not affected and continue to execute normally.
At this time, the issue is limited to the listing/viewing of journeys in the UI. Our engineering team is actively investigating the root cause.
Journey Processing Delays [EU]
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing delays in processing journeys. The team is actively working to increase processing speed and reduce delays.
SMS delivery interruption - Netherlands - KPN 20408
Started:
identified
KPN Netherlands has reported issues with A2P delivery to a small subset of their customer base, which may cause messages to be delivered with a delay or not at all. We are working closely with their engineering teams to have this resolved.
Elevated Errors with Conversations API
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are seeing elevated errors with conversations involving bots in the EU region and we are currently investigating this issue.
April 2026
Wait step in automations having degraded performance
Started:
monitoring
We've identified the cause of the issue affecting wait steps in automations.
A rapid spike in automation activity outpaced our infrastructure's autoscaling response, leading to a temporary processing backlog. Our systems have since scaled to meet demand and the backlog is expected to clear completely in 30mins.
investigating
We are currently investigating this issue.
March 2026
New campaign activation failures in EP marketing suite
Started:
monitoring
A fix has been implemented and we are monitoring the results. Affected customers are advised to retry their campaigns.
identified
We are currently investigating an issue impacting campaigns activated in the EP Marketing Suite within the last 30 minutes. Affected campaigns are failing approximately 10 minutes after activation.
Our team is actively working on a fix.
Failures adding contacts to lists
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Delays processing flow events in AP - south 1
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Flows and Journeys are impacted.
We are investigating this issue.