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86%of 57 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Bird.com Platform: Increased 5xx errors and delivery deliays
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an increase in 5xx errors and delayed email deliveries.
Please note:
There is no impact to our Marketing Platform or SparkPost APIs.
SMS - APISMS - SMPP - EU - SMPP01SMS - SMPP - EU - SMPP02SMS - SMPP - EU - SMPP03Channels - EuropeSMS - API V1Channels - US (West)SMS - Mail to SMS Relay ServiceChannels - Asia (India)
investigating
Since 2:55 PM UTC, we are experiencing increased latency with our SMS service (API, SMPP, Mail to SMS).
We are investigating the issue and will provide an update as soon as we have more information.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating elevated error rates and increased latency for API requests in our US region, beginning approximately 15:31 UTC. Write operations are the most affected and may return errors or time out. Voice call setup and number routing are also degraded. Read operations and our EU region are unaffected. We are actively engaged and will provide an update within 30 minutes.
We are working with the carrier to investigate and analyze this issue.
We are observing this issue on some inbound calls to certain UK numbers.
investigating
We are currently investigating the issue with calls to UK numbers resulting in one-way audio
Legacy Incident Archive
18 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Inbox — Service Outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing stabilization of Inbox availability. Users should now be able to access conversations. We are continuing to monitor closely to confirm the issue is fully resolved before closing this incident. We will provide a further update within 60 minutes.
monitoring
We have confirmed that our hosting provider is currently experiencing capacity issues which are affecting the availability of the Inbox. We are working with the provider and evaluating mitigation options on our side in parallel. Users may continue to experience intermittent access to conversations in the meantime. We will provide a further update within 30 minutes, or sooner if the situation changes.
identified
We are experiencing an intermittent outage of Bird Inbox (Classic) platform. Users may experience issues accesses inbox and conversations. Our engineering team has been engaged and is actively investigating.
Connectors failing for some customers.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We identified the root cause and continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are noticing failures in the connector service. We are investigating to identify the root cause
July 2026
Dashboard Search Indexing Issue
Source not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been deployed, and dashboard search functionality has been restored. We are replaying events from the incident period to refresh the search index and ensure all affected items are available in search results.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We've identified an issue affecting search functionality on the dashboard. All services remain operational, but new items may not appear in dashboard search results.
Delay in processing Message & Contact Objects - Impact limited to customer hosted on us-west-1 region
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are observing delays in processing of Message & Contact Objects. We are actively investigating the issue
The impact is limited to Customers in Bird Box platform, hosted in the us-west-1 region.
Journeys failure rate increase
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are seeing a spike in errors in the Journeys logs right now. We are investigating the issue.
June 2026
WhatsApp message delivery issues
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to monitor increased WhatsApp message delivery failures caused by ongoing disruptions in Meta’s services, as confirmed by Meta.
investigating
We are investigating increased WhatsApp message delivery failures caused by connectivity issues with Meta services. Customers may experience delays or failures when sending WhatsApp messages.
Our team is actively monitoring the situation and working to mitigate the impact. We will provide further updates as more information becomes available.
Flows and Journeys unable to retrieve the Message Body for Conversation Messages
Source not attested
Last archived state: resolved
View archived record details
investigating
Flows and Journeys are unable to retrieve the Message Body property for Conversation Messages. We are investigating the issue.
Increase of delivery latency for SMS messages
Source not attested
Last archived state: resolved
View archived record details
monitoring
Between 9:30 AM and 9:34 AM UTC, there has been an intermittent increase in delivery latency for messages sent.
The issue has been resolved. We are monitoring the situation.
Conversations data processing is behind
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The processing has caught up and we are monitoring to ensure it doesn't get behind again.
investigating
We are currently looking into an issue where processing conversations date is running behind in our US West cluster. This is causing the reporting to be behind.
May 2026
Overview pages and Search down
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where the overview pages for Journeys, Flows, Search and other products are down and unavailable.
