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75.5%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
64.3%
28
10
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Barracuda XDR - Service Disruption on o365 event ingestion
Barracuda XDR is currently experiencing an intermittent service disruption affecting Microsoft O365 event ingestion since 06:30 UTC on 2 October. As a result, some older events from 29 September were ingested, which may have generated duplicate or redundant alert notifications.
Our engineering team has identified the root cause and implemented the necessary corrective actions to restore normal service operations. Please accept our apologies for any inconvenience this may have caused, particularly with regard to the duplicate or redundant alert notifications. Our team is working diligently to restore full functionality at the earliest.
We will continue to provide updates as progress is made and will notify you once all affected functionality has been fully restored. We appreciate your patience, understanding, and continued support during this time.
Due to an internal processing issue, alarm delivery was delayed beginning at approximately 3:16 PM EST on September 30. The issue has been resolved, and we began re-emitting the affected alarms at approximately 9:08 AM EST on October 1. Due to system throttling, the alarms are being re-emitted in batches and may continue arriving through approximately 11:00 AM EST.
September 2026
Delay for NetSec Firewall Alerts for US-East and EU-West customers
Log processing is recovered and the engineering team is researching log restoration.
identified
Log ingestion for Inky has been delayed starting September 16. Our engineering team is working on recovery. Customers may be receiving log delay alerts caused by the issue.
O365 log ingestion issue impacting some accounts with delay and log degradation alerts.
Backlogs have been processed and we are verifying recovery is complete
identified
Microsoft had a service issue on Sept-13 under advisory [MO1471241] which caused a backlog of logs. After restoration of MS service, the age and volumes of logs caused complications for XDR backend processing. Processing is now recovering. Affected customers may receive alerts based on older data.
investigating
We are experiencing an O365 log ingestion issue impacting some proportion of accounts. The affected customers have not receiving logs for the past 3 days and are seeing log degradation tickets. SRE and Data Engineering teams are actively troubleshooting the issue.
XDR log processing for o365 and email protection is affected by an outage.
Data flow and real time alerting has been restored. Event detection on the data from approximately 16:00 to 18:00 GMT may be delayed.
investigating
Engineering teams are working on resolution.
Customers in the US, India, and Australia are experiencing issues when redelivering quarantined inbound and outbound emails in the Email Gateway Defense UI.
Logins and operation are currently restored and we will be monitoring to ensure root cause has been addressed.
investigating
We are investigating a login issue. The problem appears to be intermittent.
investigating
The team is investigating
Legacy Incident Archive
30 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
BCAS Search Down in US
majorSource not attested
Last archived state: resolved
View archived record details
Web InterfaceMail Processing
monitoring
Search functionality and mailflow have been restored. Mailflow is experiencing a backup of a few hours.
investigating
The issue is currently being investigated.
XDR Dashboard
Source not attested
Last archived state: resolved
View archived record details
investigating
The XDR dashboard is currently unavailable. The engineering team is working on the issue and expects to restore service soon.
Barracuda XDR - Service Disruption on Cloudgen firewall signal detection
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Barracuda XDR experienced an intermittent service disruption affecting signal detection for the CloudGen Firewall data source from July 24 at 1:40 AM UTC through today, impacting customers in the EU region. During this period, threat detection data from this source was not processed by our detection engine and, consequently, alerts associated with this data source may not have been generated.
Our engineering team has identified the root cause of the issue and has implemented the necessary co...
Incident Response: Degraded Perfomance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The system is stable and recovered. We will continue to monitor for the next several hours.
monitoring
Attempting to creating a new incident could result in a longer than usual "pending creation" state. We have identified the issue, implemented a fix, and are monitoring the solution. Thank you for your patience as the system continues to recover.
July 2026
Authentication Services Issue Affecting Some Customers
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue that may be affecting some Authentication Services customers specifically around the "Login with Microsoft Button". Authentication services functionality may be affected by this issue.
Barracuda XDR - Service Disruption on signals detection
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Barracuda XDR experienced an intermittent disruption in signal detection following the rollout of changes to SIEM rule enrichment earlier this morning (UTC). As a result, alert generation may have been delayed across all regions. Our engineering team promptly identified the underlying cause and implemented the appropriate corrective actions to restore normal functionality. We will continue to closely monitor the environment to ensure ongoing stability and the full restoration of expected oper...
Login Issue
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Issue started at 16:33 UTC
investigating
We are currently investigation an outage to all login services due to a maintenance upgrade. Will update when reverted back.
SAT Main Website Unavailable
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating the issue.
Barracuda XDR - Service Disruption on datasources visibility in dashboard
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have successfully implemented a solution to address the data source visibility issue within the XDR Dashboard. We will continue to monitor the system to ensure it is fully operational.
identified
Barracuda XDR is currently experiencing an issue that is impacting the visibility of data sources within the XDR Dashboard (CSD). Consequently, log degradation alerts generated since July 4th may be incorrectly reported as false positives. The affected data sources include Cloud, Endpoint, and Email integrations.
Our Engineering team has identified the root cause as a failure in the API communication with the data lake and is actively working to implement a resolution. We recognize the poten...
Email Gateway Defense attachment file scanning partially impacted in the Australia region
