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75.5%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
64.3%
28
10
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Barracuda XDR - Service Disruption on o365 event ingestion
Barracuda XDR is currently experiencing an intermittent service disruption affecting Microsoft O365 event ingestion since 06:30 UTC on 2 October. As a result, some older events from 29 September were ingested, which may have generated duplicate or redundant alert notifications.
Our engineering team has identified the root cause and implemented the necessary corrective actions to restore normal service operations. Please accept our apologies for any inconvenience this may have caused, particularly with regard to the duplicate or redundant alert notifications. Our team is working diligently to restore full functionality at the earliest.
We will continue to provide updates as progress is made and will notify you once all affected functionality has been fully restored. We appreciate your patience, understanding, and continued support during this time.
Due to an internal processing issue, alarm delivery was delayed beginning at approximately 3:16 PM EST on September 30. The issue has been resolved, and we began re-emitting the affected alarms at approximately 9:08 AM EST on October 1. Due to system throttling, the alarms are being re-emitted in batches and may continue arriving through approximately 11:00 AM EST.
September 2026
Delay for NetSec Firewall Alerts for US-East and EU-West customers
Log processing is recovered and the engineering team is researching log restoration.
identified
Log ingestion for Inky has been delayed starting September 16. Our engineering team is working on recovery. Customers may be receiving log delay alerts caused by the issue.
O365 log ingestion issue impacting some accounts with delay and log degradation alerts.
Backlogs have been processed and we are verifying recovery is complete
identified
Microsoft had a service issue on Sept-13 under advisory [MO1471241] which caused a backlog of logs. After restoration of MS service, the age and volumes of logs caused complications for XDR backend processing. Processing is now recovering. Affected customers may receive alerts based on older data.
investigating
We are experiencing an O365 log ingestion issue impacting some proportion of accounts. The affected customers have not receiving logs for the past 3 days and are seeing log degradation tickets. SRE and Data Engineering teams are actively troubleshooting the issue.
XDR log processing for o365 and email protection is affected by an outage.
Data flow and real time alerting has been restored. Event detection on the data from approximately 16:00 to 18:00 GMT may be delayed.
investigating
Engineering teams are working on resolution.
Customers in the US, India, and Australia are experiencing issues when redelivering quarantined inbound and outbound emails in the Email Gateway Defense UI.
Logins and operation are currently restored and we will be monitoring to ensure root cause has been addressed.
investigating
We are investigating a login issue. The problem appears to be intermittent.
investigating
The team is investigating
Legacy Incident Archive
30 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Mail processing delayed in US region
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Mail processing service has been restored, but investigation is ongoing. We will provide further information as it becomes available.
investigating
The Barracuda Cloud Archiving Service is experiencing delayed mail processing for customers in the US region. All items are successfully received and stored, but new mail items may not be visible in search results. An engineering investigation is in progress & updates will follow as soon as information is available.
June 2026
Barracuda XDR - Service Disruption on Email events ingestion
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Our engineering team will be conducting a scheduled system upgrade to the data streaming solution that supports the Email Security Events Ingestion Service. This maintenance window is expected to be completed within one hour. We anticipate minimal disruption to the affected ingestion service during this period.
Barracuda Appliance Control : Configuration Backup to Cloud – Service Disruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
Barracuda XDR - Service Disruption on events ingestion
majorSource not attested
Last archived state: resolved
View archived record details
identified
Barracuda XDR is currently experiencing an issue in ingesting the logs into XDR platform which impacts the customers globally. Our engineering has been actively working to address this issue. We acknowledge the potential impact this may have on your business operations and remain fully committed to restoring full functionality as quickly as possible. We will provide further updates once the root-cause is identified. Thank you for your patience and understanding
May 2026
BAC - Some Users are unable manage appliances from the portal
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Barracuda Cloud Archiving (BCAS) - Hardware Outage - US Region
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
PDUs (Power Distribution Units) went out in the US datacenter, causing a large number of RDX hosts to go offline. The vendor and our team are working to replace failed units as quickly as possible, however some customers may experience an inability to search and/or exports while the hardware is restored. There is no data loss associated with this incident.
April 2026
Mail processing degraded in US region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Mail processing service has been restored for nearly all customers with a very small set of affected items remaining. We are continuing to work towards resolution for those remaining items.
identified
Mail processing service is currently degraded for some customers in the US region. Engineering has identified the issue and is working to restore full capacity to the service. Message ingestion is unaffected, but new items and some search results may be unavailable until service is restored.
WAF-as-a-Service : Issues with configuration propagation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
An issue has been identified with our configuration propagation taking much longer than expected. We are working on identifying the problem - there will be no associated downtime for the applications hosted. Please stay tuned for more updates on this issue as we continue to make progress and ensure normal stability of operations.
Barracuda XDR - Service Disruption
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Barracuda XDR is currently experiencing an issue with log ingestion into the XDR platform, which is impacting customers globally. Our engineering team is actively engaged with Databricks support to resolve this matter. We recognize the potential impact this may have on your business operations and remain fully committed to restoring full functionality as quickly as possible. Further updates will be provided once the root cause has been identified. Thank you for your patience and understanding.
Barracuda Appliance Control : Configuration Backup to Cloud – Service Disruption
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
