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15.1%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10.7%
28
25
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Inbound Calling (SIP) - United StatesREST APIs - HTTP Voice - United StatesREST APIs - SIP Voice - United StatesBXML - United States
monitoring
Teams are observing expected calling behavior and will monitor for stability.
identified
Teams have identified the off network condition and are working to restore expected calling behaviors.
investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Bandwidth Local Market Impairment - 256 - Clarksburg, WV
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
New Number OrderingBandwidth AppNumber PortingPhone Number Lookup API
identified
Teams have identified the source of this incident and continue working towards a resolution.
investigating
Bandwidth teams are investigating an incident impacting the following items; Portability Checker, Telephone Number Lookups, and/or New Number Orders. These tasks may be delayed or fail to complete. Teams are working to restore expected App performance.
Inbound Calling (SIP) - United StatesREST APIs - HTTP Voice - United StatesREST APIs - SIP Voice - United StatesBXML - United States
monitoring
Bandwidth teams are observing expected calling behaviors and will monitor for prolonged stability.
identified
The source of this incident has been identified as an off-network condition. Bandwidth continues to work with Lumen as they work to restore their expected call handling behaviors.
investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
monitoring
Teams are observing expected message deliverability, and are monitoring for continued stability.
investigating
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
Bandwidth Local Market Impairment - 326 - Toledo, OH
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 320 - Cleveland, OH
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Teams continue work to restore expected portal performance.
investigating
Bandwidth teams are investigating an incident impacting Messaging Provisioning requests. These requests are delayed in processing.
Legacy Incident Archive
107 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Lata 668 (Tucson, AZ) CLEC Market Outage
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Lata 668 (Tucson, AZ) is currently experiencing a complete market outage. NOC is working with the carrier for resolution to this issue.
Bandwidth App Incident
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Teams continue work resolve this incident.
monitoring
Bandwidth teams are observing expected and stable App behavior. We will monitor for prolonged stability.
investigating
Bandwidth teams are investigating intermittent service interruptions or connectivity issues for users attempting to access the Bandwidth App platform. Teams are working to restore expected portal behavior.
Bandwidth App Incident - Registration Center
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are currently investigating an incident where customers who are using the Registration Center are seeing unexpected campaign failures. Teams are working to restore expected behavior.
Bandwidth App Incident - IP Provisioning
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Teams continue work to restore expected portal behavior.
investigating
Teams continue work to restore expected portal behavior.
investigating
Bandwidth teams are currently investigating an incident on the Bandwidth App where IP self-provisioning requests are resulting an unexpected errors.
10DLC Provisioning Delays
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating a delay in 10DLC Provisioning requests. We are working to restore expected provisioning behavior.
SMS Delivery Delays- France
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Bandwidth upstream partner has implemented a fix to recover SMS delivery in France.
At this time, impairments are fully mitigated and Bandwidth is continuing to monitor to ensure stability.
We will resolve this incident after we observe continued stability.
investigating
Bandwidth is observing delays in SMS delivery in France. Teams are working to identify this issue an mitgate any impairments.
Bandwidth Help Center - Synthi
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Bandwidth is observing expected Synthi behavior. We will monitor for stability.
investigating
Bandwidth teams have identified in incident with our vendor where users may not be able to interact with Synthi as expected. Users may still open support requests via email.
Bandwidth App Incident - Number Purchase
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected portal behaviors and are monitoring for stability.
investigating
Bandwidth teams are investigating a small segment of users of the Bandwidth App who are unable to purchase telephone numbers as expected. Teams are working to restore expected number purchasing behaviors.
Bandwidth App Incident - Number Order Incident
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected portal and inventory behavior. Teams will monitor for stability.
identified
We continue to work to restore expected portal behavior.
identified
Bandwidth teams have identified an incident within the Bandwidth App and API where available Number Inventory may not display accurately leading to incomplete number orders. Teams are working to restore expected numbers order and inventory behavior.
Outbound Calling Incident - Belgium
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network behavior and will continue to monitor for stability.
identified
Teams have identified an incident impacting outbound calling in Belgium. These calls may not complete as expected.
