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15.1%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10.7%
28
25
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Inbound Calling (SIP) - United StatesREST APIs - HTTP Voice - United StatesREST APIs - SIP Voice - United StatesBXML - United States
monitoring
Teams are observing expected calling behavior and will monitor for stability.
identified
Teams have identified the off network condition and are working to restore expected calling behaviors.
investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Bandwidth Local Market Impairment - 256 - Clarksburg, WV
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
New Number OrderingBandwidth AppNumber PortingPhone Number Lookup API
identified
Teams have identified the source of this incident and continue working towards a resolution.
investigating
Bandwidth teams are investigating an incident impacting the following items; Portability Checker, Telephone Number Lookups, and/or New Number Orders. These tasks may be delayed or fail to complete. Teams are working to restore expected App performance.
Inbound Calling (SIP) - United StatesREST APIs - HTTP Voice - United StatesREST APIs - SIP Voice - United StatesBXML - United States
monitoring
Bandwidth teams are observing expected calling behaviors and will monitor for prolonged stability.
identified
The source of this incident has been identified as an off-network condition. Bandwidth continues to work with Lumen as they work to restore their expected call handling behaviors.
investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
monitoring
Teams are observing expected message deliverability, and are monitoring for continued stability.
investigating
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
Bandwidth Local Market Impairment - 326 - Toledo, OH
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 320 - Cleveland, OH
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Teams continue work to restore expected portal performance.
investigating
Bandwidth teams are investigating an incident impacting Messaging Provisioning requests. These requests are delayed in processing.
Legacy Incident Archive
107 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Bandwidth App API and Portal Incident
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an incident impacting access to the Bandwidth App and UI. Access attempts may result in timeouts or non-response from the API or UI. Teams are working to restore expected portal behavior.
Outbound Calling Incident - Norway
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating potential Outbound call failures from Norway based numbers.
April 2026
Outbound Hosted Media MMS Incident
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an outbound MMS incident impacting Hosted Media.
Outbound Messaging Incident
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams continue to observe expected messaging behaviors, and will continue to monitor for stability.
monitoring
Teams are observing expected messaging behaviors, and will continue to monitor for stability.
identified
Trams continue work to resolve this incident. Ongoing mitigation work is underway.
identified
Trams continue work to resolve this incident. Ongoing mitigation work is underway.
identified
Teams have identified the source of this incident and are working to restore expected network behavior.
investigating
Teams continue to investigate this incident.
investigating
Teams continue to investigate this incident.
investigating
Bandwidth teams are investigating an outbound messaging incident, where customers are experiencing unexpected 4452 error codes. Teams are working to restore expected messaging behavior.
Inbound Calling - Alaska
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for stability.
monitoring
Teams are observing expected calling behavior. We will monitor for prolonged stability.
identified
Teams continue to work to restore expected calling behavior.
identified
The source of this incidnet has been identified by the impaired vender. They are working to restore expected calling behavior.
investigating
Bandwidth teams are investigating an off net inbound calling incident impacting Alaska based numbers. Teams are working with the impaired vendor to restored expected call processing.
Bandwidth App Incident - Campaign Registration
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected portal behavior and will monitor for stability.
identified
Teams have identified the source of this incident and are working to restore expected portal behavior.
investigating
Bandwidth teams are investigating an incident where campaign registrations made on the Bandwidth App are not processing as expected. Teams are working to restore expected processing behavior.
Bandwidth App Incident - Insights
majorSource not attested
Last archived state: resolved
View archived record details
identified
Teams have identified the source of this incident and are working to restore expected services.
investigating
Teams are also investigating an incident impacting Insights on the Bandwidth App. Insights may fail to load or display properly.
9-1-1 Dashboard Incident - Reporting
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Teams are observing expected behavior and will continue to monitor.
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
<b>Note: This incident does <i>not</i> impact emergency call routing.</b>
investigating
Bandwidth teams are investigating an incident where reports generated by the 9-1-1 Dashboard may contain duplicated data points. Teams are working to restore expected reporting behavior.
<b>Note: This incident does <i>not</i> impact emergency call routing.</b>
MMS Incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network performance. We will monitor for continued stability.
investigating
Bandwidth teams are currently investigating an incident impacting MMS DLRs. These DLRs are delayed in population.
Bandwidth App Incident - Hosted Messaging
minorSource not attested
Last archived state: resolved
View archived record details
identified
Teams have identified the source of this incident and are working to restore expected portal behaviors.
investigating
Bandwidth teams are investigating an incident where hosted messaging requests are failing to complete as expected. Teams are working to restore expected portal behavior.
