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15.1%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10.7%
28
25
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 554 - Longview, TX
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are continuing to investigate this issue.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 977 - Macomb, IL
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 328 (Dayton, OH)
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Teams are observing expected messaging traffic behavior and will monitor for stability.
identified
Teams have identified the source of this incident as an off-network condition. We are engaged with the impacted industry provider and are working to restore expected messaging delivery.
investigating
Bandwidth teams are currently investigating toll-free SMS messaging delays to Verizon destination.
Teams are observing expected messaging behavior and will monitor for stability.
investigating
Bandwidth teams are investigating an incident impacting outbound 10DLC messages towards AT&T. These messages may incorrectly fail to deliver due to an off network condition labeling said messages as fraud.
Bandwidth teams are investigating an incident impacting Telephone Number Lookup tool where results are delayed or failing to complete as expected.
Legacy Incident Archive
107 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Bandwidth App API and Portal Incident
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an incident impacting access to the Bandwidth App and UI. Access attempts may result in timeouts or non-response from the API or UI. Teams are working to restore expected portal behavior.
Outbound Calling Incident - Norway
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating potential Outbound call failures from Norway based numbers.
April 2026
Outbound Hosted Media MMS Incident
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an outbound MMS incident impacting Hosted Media.
Outbound Messaging Incident
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams continue to observe expected messaging behaviors, and will continue to monitor for stability.
monitoring
Teams are observing expected messaging behaviors, and will continue to monitor for stability.
identified
Trams continue work to resolve this incident. Ongoing mitigation work is underway.
identified
Trams continue work to resolve this incident. Ongoing mitigation work is underway.
identified
Teams have identified the source of this incident and are working to restore expected network behavior.
investigating
Teams continue to investigate this incident.
investigating
Teams continue to investigate this incident.
investigating
Bandwidth teams are investigating an outbound messaging incident, where customers are experiencing unexpected 4452 error codes. Teams are working to restore expected messaging behavior.
Inbound Calling - Alaska
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for stability.
monitoring
Teams are observing expected calling behavior. We will monitor for prolonged stability.
identified
Teams continue to work to restore expected calling behavior.
identified
The source of this incidnet has been identified by the impaired vender. They are working to restore expected calling behavior.
investigating
Bandwidth teams are investigating an off net inbound calling incident impacting Alaska based numbers. Teams are working with the impaired vendor to restored expected call processing.
Bandwidth App Incident - Campaign Registration
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected portal behavior and will monitor for stability.
identified
Teams have identified the source of this incident and are working to restore expected portal behavior.
investigating
Bandwidth teams are investigating an incident where campaign registrations made on the Bandwidth App are not processing as expected. Teams are working to restore expected processing behavior.
Bandwidth App Incident - Insights
majorSource not attested
Last archived state: resolved
View archived record details
identified
Teams have identified the source of this incident and are working to restore expected services.
investigating
Teams are also investigating an incident impacting Insights on the Bandwidth App. Insights may fail to load or display properly.
9-1-1 Dashboard Incident - Reporting
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
Teams are observing expected behavior and will continue to monitor.
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
identified
Teams have identified the source of the incident and are working to restore expect record processing behaviors.
<b>Note: This incident does <i>not</i> impact emergency call routing.</b>
investigating
Bandwidth teams are investigating an incident where reports generated by the 9-1-1 Dashboard may contain duplicated data points. Teams are working to restore expected reporting behavior.
<b>Note: This incident does <i>not</i> impact emergency call routing.</b>
MMS Incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network performance. We will monitor for continued stability.
investigating
Bandwidth teams are currently investigating an incident impacting MMS DLRs. These DLRs are delayed in population.
Bandwidth App Incident - Hosted Messaging
minorSource not attested
Last archived state: resolved
View archived record details
identified
Teams have identified the source of this incident and are working to restore expected portal behaviors.
investigating
Bandwidth teams are investigating an incident where hosted messaging requests are failing to complete as expected. Teams are working to restore expected portal behavior.
