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15.1%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10.7%
28
25
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Inbound Calling (SIP) - United StatesREST APIs - HTTP Voice - United StatesREST APIs - SIP Voice - United StatesBXML - United States
monitoring
Teams are observing expected calling behavior and will monitor for stability.
identified
Teams have identified the off network condition and are working to restore expected calling behaviors.
investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Bandwidth Local Market Impairment - 256 - Clarksburg, WV
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
New Number OrderingBandwidth AppNumber PortingPhone Number Lookup API
identified
Teams have identified the source of this incident and continue working towards a resolution.
investigating
Bandwidth teams are investigating an incident impacting the following items; Portability Checker, Telephone Number Lookups, and/or New Number Orders. These tasks may be delayed or fail to complete. Teams are working to restore expected App performance.
Inbound Calling (SIP) - United StatesREST APIs - HTTP Voice - United StatesREST APIs - SIP Voice - United StatesBXML - United States
monitoring
Bandwidth teams are observing expected calling behaviors and will monitor for prolonged stability.
identified
The source of this incident has been identified as an off-network condition. Bandwidth continues to work with Lumen as they work to restore their expected call handling behaviors.
investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
monitoring
Teams are observing expected message deliverability, and are monitoring for continued stability.
investigating
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
Bandwidth Local Market Impairment - 326 - Toledo, OH
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 320 - Cleveland, OH
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Teams continue work to restore expected portal performance.
investigating
Bandwidth teams are investigating an incident impacting Messaging Provisioning requests. These requests are delayed in processing.
Legacy Incident Archive
107 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
MMS Delivery Incident - Verizon
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an incident impacting the delivery of MMS messages between the Verizon Wireless and Bandwidth networks.
Belgium Calling Incident
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected calling behavior. We will monitor for stability.
identified
Teams have identified the source of this incident and are working to restore expected network behaviors.
investigating
Bandwidth teams are investigating an incident impacting inbound and outbound calls for Belgium based traffic. Teams are working to restore expected calling behavior.
ATL Datacenter Incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected voice quality and are monitoring for prolonged stability.
investigating
Bandwidth teams are investigating an incident impacting our Atlanta Datacenter and the voice quality of calls transversing this location.
Inbound Calling Incident - Sweden
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an inbound calling incident to the Swedish number range of: 468446xx. These inbound calls may not complete as expected.
Inbound Calling Incident - UK
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network performance and will continue to monitor.
investigating
Bandwidth teams are investigating an incident that pactinf Inbound UK based calls. These calls are experiencing one way audio.
Toll Free Porting Delays
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected port order behavior and will monitor for stability.
investigating
Bandwidth teams are investigating an incident impacting the timely completion of Toll Free Port orders. Teams are working to resolve this incident.
June 2026
MMS Delivery Incident - Verizon Wireless
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected messaging behavior. We will continue to monitor for stability.
identified
The incident has been identified by the off-net industry provider. Teams continue to work to restore expected messaging behavior.
investigating
Bandwidth teams are investigating an off-network incident resulting in delayed MMS messages towards Verizon Wireless handsets.
Port Order Delays
majorSource not attested
Last archived state: resolved
View archived record details
identified
Bandwidth teams have identified an off-network industry condition impacting timely port order compilations. Local and Toll-Free port orders are currently delayed in activation.
Dash CDR Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected CDR generation behavior. We will monitor for stability.
identified
Bandwidth teams have identified an incident impacting Dash CDR creations. While CDRs are delayed, there is no 911 call impact.
Bandwidth App Provisioning Incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected portal behavior and will monitor for prolonged stability.
investigating
Bandwidth teams are investigating a provisioning incident impacting the Bandwidth App. Specifically provisioning request around messaging enablement are delayed.
