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15.1%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10.7%
28
25
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Inbound Calling (SIP) - United StatesREST APIs - HTTP Voice - United StatesREST APIs - SIP Voice - United StatesBXML - United States
monitoring
Teams are observing expected calling behavior and will monitor for stability.
identified
Teams have identified the off network condition and are working to restore expected calling behaviors.
investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Bandwidth Local Market Impairment - 256 - Clarksburg, WV
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
New Number OrderingBandwidth AppNumber PortingPhone Number Lookup API
identified
Teams have identified the source of this incident and continue working towards a resolution.
investigating
Bandwidth teams are investigating an incident impacting the following items; Portability Checker, Telephone Number Lookups, and/or New Number Orders. These tasks may be delayed or fail to complete. Teams are working to restore expected App performance.
Inbound Calling (SIP) - United StatesREST APIs - HTTP Voice - United StatesREST APIs - SIP Voice - United StatesBXML - United States
monitoring
Bandwidth teams are observing expected calling behaviors and will monitor for prolonged stability.
identified
The source of this incident has been identified as an off-network condition. Bandwidth continues to work with Lumen as they work to restore their expected call handling behaviors.
investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
monitoring
Teams are observing expected message deliverability, and are monitoring for continued stability.
investigating
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
Bandwidth Local Market Impairment - 326 - Toledo, OH
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 320 - Cleveland, OH
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Legacy Incident Archive
107 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Outbound Netherlands Calling Incident
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network behavior and will monitor for stability.
identified
Teams have identified the source of this incident and working to restore expected calling behaviors.
investigating
Bandwith teams are investigating an outbound calling incident, impacting Netherlands based phone calls. These outbound calls may not complete as expected at this time
ATL/EWR Data Center Incident
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an incident impacting an isolated set of inbound and outbound traffic via ATL and EWR data centers. Teams are working to restore expected network connectivity.
10DLC Provisioning Incidet
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected registration behavior and will monitor for stability.
identified
Teams have identified the source of this incident and are working to restore expected registration behavior.
investigating
Bandwidth teams are investigating an incident impacting Direct Registrations. Customers attempting to register a new campaign for a verified brands are unable to do so at this time. Teams are working to restore expected behavior.
Inbound Calling Incident - Finland
minorSource not attested
Last archived state: resolved
View archived record details
identified
Teams have identified the source of the of this incident and are working to restore expected calling behaviors.
investigating
We are continuing to investigate this issue.
investigating
Bandwidth teams are investigating an inbound calling incident impacting a small subset of Bandwidth App traffic for Finland destination calls. These calls may not complete as expected.
Outbound Calling Incident - Germany
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected calling behavior and will monitor for stability.
identified
Teams have identified the source of this incident and are working towards a resolution.
investigating
Bandwidth teams are investigating an incident where some outbound German calls are failing to connect as expected.
US Outbound Voice Incident - One Way Audio
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected audio behavior for outbound calls. We will monitor for stability.
investigating
Bandwidth teams are investigating an incident impacting a small sub-set of outbound traffic. This sub-set of traffic may experience one way audio.
911 Provisioning Incident - Bandwidth App
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Teams are investigating an incident impacting the ability to geo-code 911 provisioning requests in the Bandwidth App. These requests will fail to complete.
DFW Calling Incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network behavior and will monitor for stability.
investigating
Bandwidth teams are investigating an incident impacting a small subset of calls transversing our DFW datacenter. Teams are working to restore expected network behavior.
Legacy Global Voice Incident
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Teams continue to investigate this inbound voice incident across the legacy Global Platform.
investigating
Bandwidth teams are investigating a voice traffic incident. This traffic may fail to complete as expected.
Inbound CNAM Incident
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected CNAM behavior as we monitor for stability.
investigating
Bandwidth teams are investigating an incident impacting some inbound CNAM queries. Teams are working to restore expected CNAM queries performance. Voice calls are not impacted by this incident.
