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15.1%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10.7%
28
25
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Inbound Calling (SIP) - United StatesREST APIs - HTTP Voice - United StatesREST APIs - SIP Voice - United StatesBXML - United States
monitoring
Teams are observing expected calling behavior and will monitor for stability.
identified
Teams have identified the off network condition and are working to restore expected calling behaviors.
investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Bandwidth Local Market Impairment - 256 - Clarksburg, WV
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
New Number OrderingBandwidth AppNumber PortingPhone Number Lookup API
identified
Teams have identified the source of this incident and continue working towards a resolution.
investigating
Bandwidth teams are investigating an incident impacting the following items; Portability Checker, Telephone Number Lookups, and/or New Number Orders. These tasks may be delayed or fail to complete. Teams are working to restore expected App performance.
Inbound Calling (SIP) - United StatesREST APIs - HTTP Voice - United StatesREST APIs - SIP Voice - United StatesBXML - United States
monitoring
Bandwidth teams are observing expected calling behaviors and will monitor for prolonged stability.
identified
The source of this incident has been identified as an off-network condition. Bandwidth continues to work with Lumen as they work to restore their expected call handling behaviors.
investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
monitoring
Teams are observing expected message deliverability, and are monitoring for continued stability.
investigating
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
Bandwidth Local Market Impairment - 326 - Toledo, OH
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 320 - Cleveland, OH
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Legacy Incident Archive
107 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Toll Free Port Activations Delayed
minorSource not attested
Last archived state: resolved
View archived record details
identified
Bandwidth teams have identified an off-network incident impacting the timely activation of Toll-Free Port orders
LAX Datacenter Incident
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Teams are investigating an incident impacting outbound calls transmitted via our LAX datacenter. These calls may not complete as expected.
Messaging RCS Incident
minorSource not attested
Last archived state: resolved
View archived record details
identified
We continue to work to resolve this incident
identified
Bandwidth teams have identified and incident resulting in incorrect RCS Carrier status information being displayed in the Bandwidth App. Teams are working to restore expected behavior.
DFW Datacenter Incident
minorSource not attested
Last archived state: resolved
View archived record details
identified
Teams have identified an incident impacting a subset of traffic transversing across the DFW datacenter These calls may not complete as expected.
monitoring
After a brief incident where a sub-set of calls failed unexpectedly, Bandwidth teams are observing expected network behavior. We are monitoring for stability.
Emergency Call CDR Incident
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth with teams are investigating an incident impacting emergency call CDR record generation. These records are delayed in processing. Emergency call routing is not impacted by this incident.
Inbound and Outbound Voice Incident - Slovenia
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Trams are investigating an incident impacting inbound and outbound voice try. These calls may fail to complete as expected.
July 2026
+52 Country Code Prepended to Calling Number - BWI Platform Incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We continue to monitor for stability.
monitoring
Teams are observing expected calling behaviors. We will monitor for stability.
investigating
We are continuing to investigate this issue.
investigating
Bandwidth teams are investigating an incident where the +52 Country Code is being prepended to the calling number. This is isolated to a specific carrier and a sub-set of traffic.
Germany Calling Incident
minorSource not attested
Last archived state: resolved
View archived record details
identified
Teams have identified the source of this incident and continue work to resolve this incident.
investigating
We are continuing to investigate this issue.
investigating
Teams are investigating an Inbound and Outbound calling incident for German based calls. These calls may not complete as expected.
Bandwidth App Incident
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Teams are investigating an incident impacting 911 Geo Coding requests in the Bandwidth App. These requests may fail unexpectedly. Teams are working to restore expected portal behavior.
Bandwidth App Incident - New Number Order Delays
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an incident impacting New Number Orders. These orders are delayed in completing as expected.
