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15.1%of 53 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
10.7%
28
25
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Inbound Calling (SIP) - United StatesREST APIs - HTTP Voice - United StatesREST APIs - SIP Voice - United StatesBXML - United States
monitoring
Teams are observing expected calling behavior and will monitor for stability.
identified
Teams have identified the off network condition and are working to restore expected calling behaviors.
investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Bandwidth Local Market Impairment - 256 - Clarksburg, WV
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
New Number OrderingBandwidth AppNumber PortingPhone Number Lookup API
identified
Teams have identified the source of this incident and continue working towards a resolution.
investigating
Bandwidth teams are investigating an incident impacting the following items; Portability Checker, Telephone Number Lookups, and/or New Number Orders. These tasks may be delayed or fail to complete. Teams are working to restore expected App performance.
Inbound Calling (SIP) - United StatesREST APIs - HTTP Voice - United StatesREST APIs - SIP Voice - United StatesBXML - United States
monitoring
Bandwidth teams are observing expected calling behaviors and will monitor for prolonged stability.
identified
The source of this incident has been identified as an off-network condition. Bandwidth continues to work with Lumen as they work to restore their expected call handling behaviors.
investigating
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
monitoring
Teams are observing expected message deliverability, and are monitoring for continued stability.
investigating
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
Bandwidth Local Market Impairment - 326 - Toledo, OH
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Bandwidth Local Market Impairment - 320 - Cleveland, OH
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
identified
Our carrier has identified the cause of this incident and is working to complete repairs.
investigating
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
Legacy Incident Archive
107 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Help Center Ticketing Incident - Email to Ticket
majorSource not attested
Last archived state: resolved
View archived record details
identified
Bandwidths vendor has identified the sourced of this intermittent incident and are working to restore expected email behavior. While this incident is intermittent in nature, we still encourage customers to open a ticket via our Help Center Portal with the assistance of Synthi.
investigating
Bandwidth teams are observing a vendor incident where email-to-ticket functionality is not generating a ticket as expected. Customers are encouraged to open a ticket via our Help Center Portal with the assistance of Synthi.
Legacy Global Portal Incident- Auto Top Off
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are observing expected portal behavior and continue to monitor.
identified
Teams have identified the source of this incident, and are working to restore expected portal behavior.
investigating
Bandwidth teams are currently investigating an incident impacting auto top offs via credit card on the legacy global portal. Teams are working to restore expected portal payment behavior.
JFK Datacenter Incident
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected network behavior. We will continue to monitor for stability.
investigating
Some customers may experience outbound call failures when routing via our JFK Datacenter. These calls may be retried via ATL. Teams are working to restore expected network connectivity.
MMM Failures
Source not attested
Last archived state: resolved
View archived record details
monitoring
For a brief period of time, some MMS messages towards AT&T may have failed to deliver as expected. Teams are observing expected network performance and are monitoring for stability.
Singapore Inbound Calling Incident
majorSource not attested
Last archived state: resolved
View archived record details
investigating
Teams continue to investigate the incident.
monitoring
Teams are observing expected network performance and are monitoring for stability.
investigating
Bandwidth teams are investigating an incident impacting inbound calling to Singapore based numbers. These calls may fail to complete as expected.
Bandwidth teams have identified an incident where numbers were erroneously de-provisioned from their assigned campaigns in the Bandwidth App. Teams are working to restore expected settings and messaging behaviors.
Bandwidth App - Provisioning Incident
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected App behavior and will monitor for continued stability.
investigating
Bandwidth teams are investigating an incident in the Bandwidth App where number provisioning request are not completing as expected, particularly towards AT&T. These requests may appear as delayed, however will be queued for re-try.
Bandwidth App Incident - Location Management
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Teams are observing expected Location Management behavior. We will continue to monitor for prolonged stability.
investigating
Bandwidth teams are investigating an incident where updates to, or creation of Locations in the Bandwidth app are encountering an unexpected error. Teams are working to restore expected App behavior.
Bulk TN Lookup Functionality Incident
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Bandwidth teams are investigating an incite where Bulk TN Lookups are not completing as expected.
Bandwidth App & Global Portal Incident - Reporting
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
Beth teams are investigating an incident where reporting in the Bandwidth app and legacy global portal, particularly EU based CDR reports, are not populating as expected. Teams are working to restore expected reporting behavior.
