Arcserve Outage History
Uptime record, past incidents, and downtime history for Arcserve.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 100% | 15 | 0 |
| July 2026 | 83.9% | 31 | 5 |
| June 2026 | 63.3% | 30 | 11 |
| May 2026 | 66.7% | 15 | 5 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
May 17
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
ShadowProtect SPX - Degraded Activation Performance
Started: Jul 13, 3:46 PM
investigating
Our engineering team have identified an issue pertaining to activations of the ShadowProtect SPX product. During this time, it is possible that attempts to activate a new license may be unsuccessful.
We are working to resolve this issue as soon as possible, but rest assured, your license will activate when the service returns to normal connectivity
Jul 13, 3:46 PM
Cloud Hybrid JP1 Partial Outage
Started: Jul 4, 5:43 PM
identified
A number of customers utilizing our JP1 Data Centre may experience delays or issues performing replications to Arcserve Cloud. Our engineering team is working to restore service, and we will provide periodic updates.
Regards,
Arcserve Support
Jul 4, 5:43 PM
June 2026
Cloud Hybrid JP1 Partial Outage
Started: Jun 2, 6:52 AM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 2, 7:57 AM
identified
A number of customers utilizing our JP1 Data Centre may experience delays or issues performing replications to Arcserve Cloud. Our team is working to restore service, and we will provide periodic updates.
Regards,
Arcserve Support
Jun 2, 6:52 AM
May 2026
Cloud Direct New York Partial Outage
Started: May 31, 1:18 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 31, 3:20 PM
identified
A number of customers utilising our New York/New Jersey Data Centre may experience delays or issues performing backups and restores. Our engineering team IS working to restore service.
May 31, 1:18 PM
Cloud Direct - Degraded Performance New York Datacenter
Started: May 29, 7:52 AM
identified
We're currently aware of a connectivity issue affecting our NY/New Jersey datacenter for the Cloud Direct product. Users may experience delays in backups when writing to these datacenters.
Other locations are unaffected and we will update you shortly when normal service has resumed.
May 29, 7:52 AM
Cloud Direct - Degraded Service for New York/New Jersey.
Started: May 28, 3:36 PM
monitoring
Service has now been restored and we are monitoring for further issues.
May 28, 3:42 PM
identified
There is currently a temporary outage affecting our New Jersey/New York datacenter that may cause interruptions with some customer's Cloud Direct backups.
We are working to restore service as soon as possible.
May 28, 3:36 PM
April 2026
Global Outage Cloud direct.
Started: Apr 4, 7:20 AM
investigating
We are continuing to investigate this issue.
Apr 4, 7:54 AM
investigating
We are continuing to investigate this issue.
Apr 4, 7:26 AM
investigating
We are currently investigating the issue preventing the website from loading and backups from running.
Apr 4, 7:20 AM