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97.1%of 34 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.3%
27
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
A number of customers utilizing our JP1 Data Centre may experience delays or issues performing replications to Arcserve Cloud. We are working to restore service, and we will provide periodic updates.
Regards,
Arcserve Support
Legacy Incident Archive
7 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
Our engineering team have identified an issue pertaining to activations of the ShadowProtect SPX product. During this time, it is possible that attempts to activate a new license may be unsuccessful.
We are working to resolve this issue as soon as possible, but rest assured, your license will activate when the service returns to normal connectivity
Cloud Hybrid JP1 Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
identified
A number of customers utilizing our JP1 Data Centre may experience delays or issues performing replications to Arcserve Cloud. Our engineering team is working to restore service, and we will provide periodic updates.
Regards,
Arcserve Support
June 2026
Cloud Hybrid JP1 Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
A number of customers utilizing our JP1 Data Centre may experience delays or issues performing replications to Arcserve Cloud. Our team is working to restore service, and we will provide periodic updates.
Regards,
Arcserve Support
May 2026
Cloud Direct New York Partial Outage
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
A number of customers utilising our New York/New Jersey Data Centre may experience delays or issues performing backups and restores. Our engineering team IS working to restore service.
Cloud Direct - Degraded Performance New York Datacenter
majorSource not attested
Last archived state: resolved
View archived record details
identified
We're currently aware of a connectivity issue affecting our NY/New Jersey datacenter for the Cloud Direct product. Users may experience delays in backups when writing to these datacenters.
Other locations are unaffected and we will update you shortly when normal service has resumed.
Cloud Direct - Degraded Service for New York/New Jersey.
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Service has now been restored and we are monitoring for further issues.
identified
There is currently a temporary outage affecting our New Jersey/New York datacenter that may cause interruptions with some customer's Cloud Direct backups.
We are working to restore service as soon as possible.
April 2026
Global Outage Cloud direct.
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating the issue preventing the website from loading and backups from running.
