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86.8%of 76 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
67.9%
28
9
September 2026
96.3%
27
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Degraded performance in Sandbox simulation features
We are currently conducting essential maintenance on our Sandbox environment. Starting at 10:00 AM SGT, certain simulation features will be temporarily unavailable. We will provide an update once maintenance is complete.
We are continuing to work on a fix for this issue.
identified
As of 8 October 2026 23:04 UTC, we have identified that the service disruption affecting Alipay, Wechat Pay, PayMe and PIX in HK is due to an issue external to Airwallex. We will provide updates as more information becomes available.
investigating
As of 8 October 2026 23:04 UTC, we have observed an issue affecting Alipay, Wechat Pay, PayMe and PIX payment processing in Hong Kong. Some transactions may fail or experience delays.
Third-Party Outage Causing Delays in Processing Some USD Deposits
From 2026-09-29 10:51 UTC, we have observed an issue affecting some USD deposits. The issue has been identified and is under investigation by our banking partner. The issue is external to Airwallex.
Starting at 22:56 SGT, we observed an issue affecting Google Pay transactions. Initial investigation indicates the root cause is external to Airwallex. We are monitoring the situation closely and will provide an update as soon as more information becomes available.
Legacy Incident Archive
15 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Elevated Swish errors
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We're currently investigating a Partial Service disruption of the Swish payment method that began at 02:30 UTC. This issue is external to Airwallex and is causing increased error rates for transactions processed through the Swish payment method. We are actively monitoring the situation and will provide updates as more information becomes available.
Elevated Swish errors
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We're currently investigating a Partial Service disruption of the Swish payment method that began at 14:37 UTC. This issue is external to Airwallex and is causing increased error rates for transactions processed through the Swish payment method. We are actively monitoring the situation and will provide updates as more information becomes available.
